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Customer Service - My San Jose

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1. How do I report an abandoned vehicle?

In San José, it is illegal to leave a vehicle parked for more than 72 consecutive hours on a public street without it being driven at least 1/10th of a mile. When a vehicle is reported or observed to be abandoned or stored, a courtesy tow warning notice is typically placed on it, so that the vehicle owner has the opportunity to correct the violation. While the goal is for the vehicle to be moved through voluntary compliance, vehicles remaining in violation may be subject to a citation and/or towed.

In order to report abandoned vehicles, please go to the My San Jose's main page and click on the abandoned vehicle icon to begin.

Please note: You will need to set up an account in order to report abandoned vehicles using our website.

https://sanjose.custhelp.com/

2. How do I report a homeless encampment?

Encampment clean up operations will be coordinated by the agency of jurisdiction:

· City of San Jose Homeless Helpline (408) 975-1440
· Santa Clara Valley Water District (creek areas) Water Shed hotline (408) 265-2600 x2378
· Cal Trans (overpasses / underpasses / freeways) (408) 436-0930
· Union Pacific Railroad Property (near rail road tracks) (888) 877-7267
· City Parks (408) 535-3570
· Private Property (contact the owner)

For more information on how to report a concern for a homeless individual or homeless encampment in San Jose please check out the City web page entitled Ending Homelessness.
Ending Homelessness

3. There's a dead animal in the road, what do I do?

If you see a dead animal that needs to be picked up, please call one of the following numbers for assistance Numbers to report dead animals

4. How do I view all of the FAQs

The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services. Full list of FAQs