Officel Specialist I/ (1126) IC(1127) I(1128 PT)

CLASS CODE:	See Above
DEPARTMENT: Varies		ACCOUNTABLE TO: Varies	FLSA STATUS: Non-Exempt
CLASS SUMMARY: Under immediate supervision, performs a variety of office clerical tasks of routine difficulty, following detailed written or oral instructions and established procedures. Performs related work as required.
DISTINGUISHING CHARACTERISTICS: The class of Office Specialist I is the first level in the six level Office Specialist series. This class differs from the next higher class of Office Specialist II in that incumbents of the latter perform more varied and difficult duties under less supervision and function at the working or journey level. Tasks assigned are generally routine, involving responsibility for the accurate performance, according to well established procedures, of office clerical tasks which can be learned through on-the-job experience. Detailed instructions are given at the beginning of work and on subsequent assignments. As employees become familiar with particular procedures, they will work with more independence on the more routine aspects of the work.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (position requirements at entry and depending on area of assignment):

Knowledge of basic English, spelling, vocabulary, grammar, punctuation and records management.
Knowledge of basic arithmetic.
Ability to operate computers and other modern office equipment.
Knowledge of basic computer operations.
Ability to understand and follow oral and written instructions.
Ability to make simple arithmetic calculations accurately.

DESIRABLE QUALIFICATIONS: (likely to contribute to more successful job performance; can often be learned on the job):

Ability to deal tactfully and courteously with the public.
Knowledge of City departments and operating procedures.
Ability to learn and utilize computer applications and systems as needed.
Ability to maintain effective working relationships with others.
Ability to utilize electronic mail systems.
Ability to organize, coordinate and complete tasks to meet scheduled deadlines.

DUTY NO.	TYPICAL CLASS ESSENTIAL DUTIES: (These duties and estimated frequency are a representative sample; position assignments may vary depending on the business needs of the department.) Duties may include, but are not limited to, the following:	FRE- QUENCY

1.	Provides customer service, including acting as a receptionist; refers individuals to the appropriate staff member, gives out basic information or written materials; helps the public fill out standard forms, responds to simple complaints or directs concerns and complaints to appropriate staff.	Daily

2.	Answers telephone calls, takes messages, and refers telephone calls to appropriate person; answers questions and provides basic information over the telephone.	Daily

3.	Performs data entry and types documents, including utilization of word processing, spreadsheets, database systems, and presentation software; and, reviews documents for accuracy.	Daily

4.	Codes items for posting, entering or listing; makes arithmetical calculations; maintains diversified records, including employee time and assignment records.	Daily

5.	Maintains and updates files, forms, records, inventories and documents and updates logs and tracking systems; retrieves records and documents as requested.	Daily

6.	Prepares basic memorandums, correspondence, meeting notes and related forms, records or documents.	Daily

7.	Operates a variety of standard office equipment including but not limited to computers, telephones, online computer terminals, duplicating machines, fax machines, and calculators.	Daily

8.	Opens, sorts, and distributes mail.	Daily

9.	Orders, maintains and issues supplies.	As Required

10.	Assembles and verifies data and information in reports, records and databases.	Daily

11.	Receives cash payments and makes change.	As Required

12.	Performs other duties of a similar nature or level.	As Required

PHYSICAL REQUIREMENTS (Check all that apply to performance of the essential duties of the job)

	Climbing		Kneeling		Crawling
	Balancing		Lifting	X	Reaching
X	Stooping	X	Fingering	X	Standing
X	Talking		Grasping	X	Walking
X	Hearing		Feeling	X	Pushing
	Crouching

Depending on assignment, this classification may be sedentary or Light.

__X___Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

___X__ Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

_____Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

_____Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

_____Very Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

CLASSIFICATION HISTORY:

Revised 9/01, s002