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Risk Matrix
Code Enforcement Caseload Management

"A" = Actual Control "P" = Proposed Control

            CONTROLS  
THREATS C5-1 General Code and Multiple Housing inspectors are organized under service areas/council districts. C5-2 Monthly VAX reports produce information on new cases, active cases, and closed cases by complaint type, council district, and inspector C5-3 CE supervisors use VAX reports to monitor inspector caseload activity. C5-4 CE supervisors review complaint case files and can evaluate inspector productivity. C5-5 Specific procedure for closing case (deadfiling). C5-6 CE Deputy Director receives monthly report of cases open for more than 120 days. C5-7 Performance goals and objectives are established, results are reported in annual budget.
T5-1 Caseload is not fairly or reasonably distributed among inspectors. A            
T5-2 Management information system data are not reliable, valid, useful, or complete.   A          
T5-3 Management does not evaluate or monitor inspector productivity.     A A      
T5-4 Cases are not closed in a timely manner.         A A  
T5-5 Performance results are not available or accurately reported             A
T5-6 Code Enforcement duplicates work of other City departments.              

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