"A" = Actual Control "P" = Proposed Control
| CONTROLS | |||||||||||||||
| THREATS | C1-1 Specific procedures for receiving and documenting complaints. | C1-2 Specific procedures for establishing complaint priority and timeframe for conducting inspections. | C1-3 Computer system automatically assigns cases to inspector based on complaint type and census tract. | C1-4 Clerical staff trained in receiving, documenting, and processing complaints. | C1-5 Specific procedure for notifying complaining party of complaint action. | C1-6 Citizens complain about serious conditions that exist in neighborhoods. | C1-7 For priority and immediate level complaints, inspectors must conduct site visits within 1-3 days of receiving complaints. | C1-8 For routine complaints, inspectors can send warning letters, or if caseload permits, conduct site visit. | C1-9 Supervisors review cases, would note any repetitive or excessive complaints. | C1-10 Specific procedure on obtaining inspection warrants. | C1-11 Maintain incident log sheet. | C1-12 Offer safety training classes | C1-13 Introductory inspector training covers municipal codes enforced. | C1-14 Building Division identifies unreinforced buildings. | C1-15 Code Enforcement has developed compliance program to address uncompleted retrofits. |
| T1-1 Complaint forms are not properly completed. | A | A | |||||||||||||
| T1-2 Complaints are not documented or properly logged | A | A | |||||||||||||
| T1-3 Complaints are not classified to the appropriate priority. | A | A | |||||||||||||
| T1-4 Complaints files are not assigned to staff within suggested timeframe. | A | A | A | ||||||||||||
| T1-5 General Code inspectors do not respond to complaints in a timely manner. | A | A | A | A | |||||||||||
| T1-6 Complaining parties are not notified of complaint action. | A | ||||||||||||||
| T1-7 General Code inspectors fail to note serious, but unreported conditions. | A | ||||||||||||||
| T1-8 Inspectors make excessive trips to verify complaints. | A | A | A | ||||||||||||
| T1-9 Inspectors cannot physically access property to verify complaints. | A | ||||||||||||||
| T1-10 Inspector safety is compromised. | A | A | |||||||||||||
| T1-11 Inspectors address complaint issues only, ignore other code violations issues. | A | ||||||||||||||
| T1-12 Unreinforced masonry buildings not identified. | A | ||||||||||||||
| T1-13 Unreinforced masonry buildings required retrofits not completed. | A |