"A" = Actual Control "P" = Proposed Control
| CONTROLS | |||||||||||||||||||||
| THREATS | C-1 Written policies & procedures. | C-2 Management staff to oversee process. | C-3 Training & knowledge of the procedures/policy/process | C-4 Filing system with checkoff sheets, project tracking schedules and milestone reports. | C-5 Status report to involved parties. | C-6 Special Handling Process Application. | C-7 Advertise Special Handling Process. | C-8 Fact sheet requesting information on SHP projects to the City Manager and other City Departments. | C-9 Qualified coordinator assigned. | C-10 Coordinator assigned authority to resolve problems both internal and external. | C-11 Complaint form. | C-12 Evaluation form. | C-13 Records clerk. | C-14 Hearing Process/Public Notice. | C-15 Return telephone Call Policy (within 24 hours) | C-16 Council Request for Service Process. | C-17 Public Information Booth Staffed 9 AM to 5 PM. | C-18 Procedures are subject to review by Council & coordinating Depts. | C-19 Every SHP project is referred to City Manager for his concurrence that it meets SHP criteria. | C-20 Checkpoints in the review process to assure compliance (I.e., review committee, interdepartmental & city attorney) | C-21 Preliminary proposals are reviewed at weekly staff meetings and planning manager is present. |
| T-1 Noncompliance with Council's policy. | A | A | A | A | A | A | |||||||||||||||
| T-2 Noncompliance with Planning procedures , review processes and steps not documented. | A | A | A | A | A | A | |||||||||||||||
| T-3 No formal application process, personnel do not understand criteria, process not encouraged, reactive not proactive and not used as a tool to attract development needs. | A | A | A | A | A | A | A | ||||||||||||||
| T-4 Requests from other Departments not received causing projects that qualify not to be handled as SHP projects. | A | A | A | A | A | A | A | ||||||||||||||
| T-5 City Council and Management not advised of SHP projects. | A | A | A | A | A | A | A | ||||||||||||||
| T-6 Developer not advised of project's selection and status. | A | A | A | A | A | A | A | A | A | ||||||||||||
| T-7 Processing time goals not achieved. | A | A | A | A | A | A | A | A | A | ||||||||||||
| T-8 A qualified project coordinator with authority not assigned. | A | A | A | A | A | ||||||||||||||||
| T-9 Files and records not maintained, adequate or accurate. | A | A | A | A | A | A | |||||||||||||||
| T-10 Complaints not documented and/or handled timely. | A | A | A | A | A | A | A | A | A | A | A | ||||||||||
| T-11 No reporting process to keep Council and Management advised of the status on SHP projects. | A | A | A | A | A | ||||||||||||||||
| T-12 Projects that don't benefit from SHP are paying higher fees to support it. | A | A |