The City regularly reviews the services we provide to residents to ensure that they are being delivered in the most cost effective manner possible.  In doing this, we use an efficient and transparent process to evaluate how services are delivered, and as part of any review, we provide an opportunity for interested members of the public to give input into the review process.  To ensure that the review process results in quality, cost effective services and that the City leverages the unique strengths of public, private, and nonprofit sectors in service delivery, a consistent set of evaluation criteria are used.

Council Policy 0-41 Service Delivery Evaluation provides the City’s decision-making framework for evaluating service delivery.  The Policy requires a business case analysis to be undertaken if a proposed service delivery change is expected to result in the addition, deletion, or reclassification of four or more full time equivalent positions. The purpose of the business case analysis is to determine the feasibility of alternative service delivery as well as develop the Administration’s recommendation to the City Council regarding the applicability of Council Policy 0-29, Public-Private Competition Policy.

As part of the 2011-2012 Proposed Budget process, the following service areas are undergoing a business case analysis as summarized in the Information Memorandum released on February 28, 2011.  Draft business cases will be posted as they are completed.  The City will continue to analyze these proposals over the next few months to determine whether to include the proposals as part of the 2010-2011 Proposed Budget. The business cases will be updated periodically as new information becomes available and the analysis is refined.   The stakeholder meetings that are being held to discuss the preliminary findings are also noticed below. 

Airport Law Enforcement
Preliminary Business Case Posted 2/28/2011

March 2, 2011 at 3:30 p.m.
San Jose City Council Chambers
200 E. Santa Clara Street
San Jose, CA 95113

Airport

Airport Rescue and Fire Fighting
Preliminary Business Case Posted 2/28/2011

March 2, 2011 at 1:30 p.m.
San Jose City Council Chambers
200 E. Santa Clara Street
San Jose, CA 95113

PRNS

Parks Landscape Maintenance Services & Custodial Services
Final Business Case Posted 5/27/2011

PRNS

Graffiti Eradication Services
Final Business Case Posted 5/27/2011

ESD

Recycle Plus Billing and Customer Service