Got a question? Need some help? We've got someone available 24 hours a day,
seven days a week to answer questions, provide information and help resolve
concerns. If you need to get in touch with the City and don't know who to call,
dial the Contact Center at (408) 535-3500 and our friendly staff will be glad to
assist you!
You can also contact us by fax at (408) 292-6731, by telephone (TTY for the hearing impaired) at (408) 294-9337, or by email.
For a full list of our services, including the opportunity to pay your garbage and/or water bills online, please visit our Customer Service Online website.
Here, you can receive more information regarding city services or create an online account to manage your garbage and/or water accounts safely, securely, and conveniently — anytime, anywhere you have Internet access. Below are some of the features and benefits the Customer Service Online Center provides.
E-BILLS:
We welcome you to take advantage of viewing, paying and tracking your e-Bills in one secure location. By clicking “Accept” on the E-payments and E-bills link, you will no longer be mailed paper bills for your garbage and/or water utilities, helping to keep more items out of the landfills. We appreciate your commitment to helping the environment by taking this step.
AUTOMATIC PAYMENT SERVICES:
Want to save time? Go out of town often? Always on the go and paying bills is the last thing on your mind? Take the worry out of paying your City of San Jose bill by setting up automatic payments. Just go to E-payments and E-bills on the main menu and click on My Payment Accounts. There you can set up a credit card, debit card or checking account. Then go to My Automatic Payments and set up the account to be paid automatically.
CUSTOMER SERVICE ONLINE CENTER:
Do you have a question or concern regarding a city service? You have several different options on how to find the information you seek.
You can search our database of information by keywords (such as pothole, jobs or animals) or by specific topics (such as Library, Business License, Community Centers and even Customer Service Online!)
LET US HELP:
If you do not find the specific information you need or have a question regarding your account, you may also contact us by clicking on the link entitled, “Let Us Help”. Answers to your questions will be shown under the “Manage Your Requests” link or can be sent to you via email.
Welcome and thank you for giving us the opportunity to assist you !
|
