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The Hiring Complaint Process
If you need further
assistance, please email: QHAdmin@sanjoseca.gov
or contact Human Resources: 408-535-1285.
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WHAT
IS A COMPLAINT?
A complaint is 1) an issue or action that would disadvantage/disqualify
someone in the recruitment/hiring process or a 2) dispute regarding
the interpretation of a hiring policy or rule.
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WHO
MAY FILE A COMPLAINT?
Any employee or applicant
for employment who believes he or she has been treated unfairly in a
recruitment/hiring process.
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WHEN
MAY A COMPLAINT BE FILED?
Human Resources will accept complaints
at any time but the resolution may depend on how much time has elapsed
in the process. A complaint should be submitted immediately after the
disputed action.
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WHERE
MAY A COMPLAINT BE FILED?
A complaint can be made by phone, mail,
or in person to:
Human Resources
Department, Employment Division
200 East Santa Clara Street, San José , CA
95113
Telephone: (408) 535-1285 Fax: (408) 292-6447
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HOW
IS A COMPLAINT FILED?
A complaint may be filed by contacting
the Human Resources Department by phone or in person. The Employee
Services Recruiter responsible for the particular recruitment will be
assigned to research the complaint. Complaints may also be initiated
by contacting the Department Liaison or a Union Representative who will
be responsible for notifying HR within two (2) business days.
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WHAT
IS THE COMPLAINT PROCESS?
Regardless of where the complaint is
initiated, the Human Resources Department will research the complaint
if a resolution is not made at the department level. Typically, the
HR Recruiter will acknowledge receipt of the complaint within 5 business
days and provide an approximate timeframe for a decision. The HR Recruiter
will gather information about recruitment and/or hiring process from
the Department Liaison and/or others involved. Once the investigation
is completed the HR Recruiter will notify the complainant of the findings
by mail.
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WHAT
IF THE COMPLAINANT WANTS TO APPEAL HUMAN RESOURCES DECISION?
Complainants can choose
to appeal to the Civil Service Commission.
Complaint forms are available on the Employment web site
at jobs.cityofsj.org
In Word
version | In PDF version
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