GENERAL INFORMATION
What is CityJobs?
How secure is CityJobs?
Will my information be kept private?
WHO TO CONTACT FOR HELP
Who can I contact for help with CityJobs?
HOW TO ACCESS CITYJOBS?
How do I access CityJobs?
What if I have forgotten my User Name or Password?
I do not have a computer at home. Where can I apply for City of San José jobs?
HOW TO APPLY
How do I view and apply for jobs?
I already created my profile in the old system (Quickhire). Do I need to recreate my profile CityJobs?
What if I don’t have an email address?
Do I have to apply online?
Can I apply without selecting a job?
How do I apply to “internal-only” jobs?
I clicked on “Prospective Employees” link and I am redirected to a “PeopleSoft login page”. How do I get to the “Prospective Employees” website?
Do I need to apply for each position I am interested in?
Are all sections of the application required?
How do I add my school and major and what do I do if I cannot locate my school or major in the system?
My license or certification is not listed in the lookup menu. What do I do?
As a current City employee, must I add in all my employment information, including my current job duties?
Do I have to submit a resume?
How do I upload my resume?
How do I submit attachments such as a cover letter or reference letters?
When I click on the hyperlink of an attachment that I loaded such as my cover letter or resume why does it not open?
When applying online, what is the difference between "Save Draft" and "Submit"?
How will I know that my job application has been accepted?
I made an error in my application. Can I go back and fix it?
I had saved a draft of my application. Where is it?
Will I be contacted by the City of San Jose once I have applied for a position?
CHANGE OF ADDRESS, PHONE, EMAIL OR NAME
How do I change my contact information?
JOB NOTIFICATION EMAILS
How can I receive job notification emails?
How do I turn off the job notification emails?
VIEWING MY APPLICATION HISTORY
How can I see what jobs I’ve applied for?
JOB POSTING INFORMATION
How often are positions posted at the City of San José?
Are all open positions at the City of San José posted on the website?
GENERAL INFORMATION
What is CityJobs?
CityJobs is the name for the City of San Jose’s new recruitment and job application system. CityJobs is a module of the City of San Jose’s HR/Payroll system, Oracle PeopleSoft. The system handles all of the City’s recruitment needs, including job postings, job application, applicant screening, and applicant hiring.
How secure is CityJobs?
CityJobs is a part of Oracle-PeopleSoft HRMS software used by hundreds of companies throughout the world. It contains state-of-the-art technology to ensure that users can only access their own information. To further support security, you may be prompted to change your password every 90 days. Please remember to keep your password confidential.
Will my information be kept private?
Your information is treated confidentially and will not be shared with anyone. We use the information provided for the sole purpose of determining qualifications for employment. Only authorized Human Resources and hiring personnel have access to your information.
WHO TO CONTACT FOR HELP
Who can I contact for help with CityJobs?
If you have questions or encounter any difficulties completing your online application, please email Human Resources at human.resources@sanjoseca.gov or call (408) 535-1285 during regular business hours 8:00 a.m. to 5:00 p.m. (PST) Monday through Friday. If you are a current City employee and need help with your eWay password, contact the Technology HelpDesk at (408)793–6900 from 7:00 a.m. to 6:00 p.m. Monday – Friday.
HOW TO ACCESS CITYJOBS
How do I access CityJobs?
Current City Employees: Current City of San Jose employees must access CityJobs through the eWay system. If you are not at work, you can access eWay from a new employee portal. Depending on the department in which you work, you will either access the employee portal using your network login or a special login provided by your HR Liaison.
Prospective Employees: If you do not currently work for the City of San Jose you must access CityJobs by clicking the link for “Prospective Employees” on the Employment Home Page. T o register, select “Click here to Register” at the top of the CityJobs Careers page and follow the instructions on the page. Next time your visit CityJobs, enter your login and password and click the “login” button. Be sure that you click “login” and not the “enter” key from your keyboard or the system will not log you in.
What if I have forgotten my User Name or Password?
Current City of San Jose Employees: If you are a current City of San Jose employee, you must access CityJobs through eWay. Your login ID for eWay is your employee id. If you have forgotten your password, use CityPass or contact the Technology HelpDesk at (408)793–6900 from 7:00 a.m. to 6:00 p.m. Monday – Friday.
Prospective Employees: If you do not currently work for the City of San Jose, go to the CityJobs login page and click on the “Login Help” link. You will be prompted to enter either your CityJobs username or email address. Your password will be emailed to you.
I do not have a computer at home. Where can I apply for City of San Jose jobs?
You can access our online application system anywhere you have access to the internet. This includes public libraries, community colleges, and internet cafes etc. If you do not have access to a computer or the Internet, you may visit any of the following locations to apply:
City of San José – Human Resources Department
200 East Santa Clara Street, Second Floor Wing
San Jose, CA 95113
(408) 535-1285
One-Stop San Jose Center
1290 Parkmoor Avenue
San Jose, CA 95126-3449
(408) 277-2727
Center For Training And Careers (CTC)
1600 Las Plumas Ave.
San Jose, CA 95133
(408) 251-3165
One-Stop Campbell Center
2450 S. Bascom Ave.
Campbell, CA 95008
(408) 369-3606
One-Stop Morgan Hill Center – Satellite
Jasmine Square Bldg. 5, Suite 120
16500 Monterey Road
Morgan Hill, CA 95037-5159
One-Stop Gilroy Center
7800 Arroyo Circle, Ste A
Gilroy, CA 95020-7345
(408) 846-1480
HOW TO APPLY
How do I view and apply for jobs?
On the Applicant Career Homes page, you may review “All Job Openings” section. You can also use the “Previous”, “Next”, and “Last” links to navigate through all open jobs. You may also search for you job by using Basic or Advanced search functionalities. Click on the posting title hyperlink to see a detailed description.
I already created my profile in the old system (Quickhire). Do I need to recreate my profile CityJobs?
Yes. Your application information (education, work history, etc) was not transferred to CityJobs so you will need to recreate it when you apply for your first job in CityJobs. Please note, we have been using CityJobs since November 2007.
What if I don’t have an email address?
Having a valid email address allows the Human Resources Department to send you notifications, new positions of interest, and correspondence from hiring departments and/or managers. It will also allow you to receive timely notification when new jobs are posted.
Various organizations provide email accounts free of charge. Visit www.yahoo.com, www.hotmail.com, www.gmail.com, or your Internet Services Provider for more details. The City of San Jose is not affiliated with these sites nor does the City of San Jose guarantee their service.
Do I have to apply online?
Yes. All applicants must apply online.
Can I apply without selecting a job?
No. The City of San José only accepts applications for posted job openings.
How do I apply to “internal-only” jobs?
Only current City of San Jose employees can view and apply for internal-only jobs. In order to view internal-only jobs, you must access CityJobs through eWay, the City’s employee self-service system.
Please be aware that some current City of San Jose employees may not be qualified to apply for internal-only positions. In order to qualify, you must be a permanent City of San Jose employee, meeting the criteria below. If you have questions about your eligibility for internal-only positions, contact your departmental HR Liaison or the Human Resources Department (408.535.1285). IMPORTANT: Even if you do not qualify for internal-only positions, current City employees still must apply for jobs using eWay.
- “Permanent” means full-time or part-time benefited employees who have passed their initial probation (i.e. candidates who have passed probation in any class may apply for an internal recruitment while they are on probation for a promotion or lateral transfer). Part-time unbenefited employees who have worked at least 1040 hours will be considered internal candidates.
- Employees in the unclassified service that have six months of service are considered internal candidates with the exception of Temporary Unclassified, Rehired Retirees, (Graduate) Student Interns, Contract employees, and Temporary Agency Employees.
- For internal promotional recruitments, candidates must be current employee at the time of selection for the promotion (i.e., internal candidate cannot separate from City service during the course of the promotional recruitment and still be considered an “internal” candidate). If the recruitment is later posted externally (meaning open to all candidates and not just current City of San Jose employees), candidates are welcome to reapply at that time.
- Temporary Classified employees must have six months of service with the City of San Jose to apply for internal promotional recruitments.
- Former employees seeking re-employment may apply for internal transfer opportunities in a class in which they once held permanent status (or a related lateral or lower class), but not for promotions.
I clicked on "Prospective Employees" link and I am redirected to a "PeopleSoft login page." How do I get to the "Prospective Employees" website?
- Navigate out of the CityJobs page. (Example: go to http://www.yahoo.com)
- Clear the cookies in your browser. If you are using Internet Explorer, go to the “Tools” menu and select “Internet Options”. Click “Delete Cookies” and click “Ok”. Depending on the version of Internet Explorer you are using, this could be found under “Delete Browsing History”. Instructions on clearing cookies for other web browsers can be found by using Google search. (Example: search google for “clear cookies firefox” or “clear cookies safari”, etc)
- Navigate to the CityJobs page (http://www.sanjoseca.gov/cityjobs/ ) and click on “Prospective Employees”.
Do I need to apply for each position I am interested in?
Yes.
Are all sections of the application required?
Yes. Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. Likewise, it is your responsibility to be sure that your online application reflects your work experience and education needed to meet the requirements for the position(s) you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately screened. (Note: You must enter your Application Information during the online application process if you want your Information to be considered during the selection process. Include any relevant Work Experience, Educational History, Job Training, Licenses and Certificates and Languages. If you do not enter your Application information, your application may be screened out. Attaching a resume alone is not sufficient.)
How do I add my school and major and what do I do if I cannot locate my school or major in the system?
- On the "Add Post-Secondary Education" page, type "USA" in the "Country" field. This will populate the State field.
- Select the state where your college is located.
- Click the magnifying glass icon next to the "School" field. This will take you to the "Look Up School" page.
- In the "Search By:" field, select "Description".
- In the "begins with" field, type in the beginning few letters of your school and click "Look Up".
- This will give you some results.* Click on it to add it as your school.
- Click the magnifying glass icon next to the "Major" field. This will take you to the "Look Up Major" page.
- In the "Search By:" field, select "Description".
- In the “begins with” field, type in the first few letters of your major and click "Look Up".
- This will give you some results.*
- Click on the major to add it as your major.
- Select your degree from the dropdown list.
- Enter your GPA in the average grade field. Ex: 4.0
- Click the "Graduated" checkbox if you have completed the degree.
- Click the calendar icon next to the "Date Issued" field to enter the date.
- Click "Return" to save your work.
*If you are unable to find your school or major, click the Cancel button. Return to the Application Information page by clicking the Cancel button again. Click the Add Post Secondary Education History hyperlink. Manually type in the name of your school or major in the “Other” field. Remember to select the type of degree. Finally, click the Return button. My license or certification is not listed in the lookup menu.
The CityJobs license and certification look up only features those that are required by the City of San Jose. If you wish you include additional licenses and/or certifications, please include it in your resume (uploaded or copied/pasted).
As a current City employee, must I add in all my employment information, including my current job duties?
Yes. Employees’ applications are evaluated based on the information provided on their applications. Omission of current position and/or duties may result in the rejection of your application. (Note: You must enter your Application Information during the online application process if you want your information to be considered during the selection process. Include any relevant Work Experience, Educational History, Job Training, Licenses and Certificates and Languages. If you do not enter your Application Information, your application may be screened out. Attaching a resume alone is not sufficient.)
Do I have to submit a resume?
No, but your resume may provide additional information necessary to determine your qualifications for the position. You can either upload a resume or copy and paste your resume text. Although your resume may have all your experience and education details, please make sure to complete each section of the online to ensure that your information is accurately processed during our screening process.
How do I upload my resume?
- Once logged in, select the position you wish to apply for by clicking on the Job Title.
- Click the “Apply Now” button.
- On the “Choose Resume” page, select “Upload a new resume” and click “Continue”.
- Browse for the file and select “Upload”.
How do I submit attachments such as a cover letter or reference letters?
On the Career Homepage, go to My Career Tools and click on “Add Attachment” link.
When I click on the hyperlink of an attachment that I loaded such as my cover letter or resume why does it not open?
You may have your pop up blocker on. Try holding down the SHIFT key while you click on the hyperlink. When applying online, what is the difference between "Save Draft" and "Submit"?
The "Save Draft" can be done many times to save a draft of your work, but "Submit” can only be done once. It is important to click "Submit" prior to the application close date. Do not let the job posting expire before submitting your application. How will I know that my job application has been accepted?
If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. If you do not receive the confirmation, please email CityJobs@sanjoseca.gov and we will research the status of your application.
Another way to confirm that your application was accepted is to log in to CityJobs, click the “My Career Tools” link at the top of the page to review a list of your job applications including the date and time they were submitted. (Note: If your application is not displayed, go to the “Display applications from:” pull down menu, select “All Applications” and click “Refresh”. You may also need to click the “Previous” and “Next” hyperlinks to see all your applications.)
I made an error in my application. Can I go back and fix it?
Once you submit your online application, you will not be able to update application information. If the position is still open, you will need to apply again to the same job. Please note that when applying multiple times to the same position the City of San Jose will review only the most recent application you submit.
I had saved a draft of my application. Where is it?
From Careers Home page, click “My Career Tools” and navigate to “My Applications.” Find the job opening to which you have saved a draft application. It should have “Not Applied” status next to the job posting title. Click on the job posting title to finish applying for the job. (Note: If your application is not displayed, for “Display applications from:” pull down menu, select “All Applications” and click “Refresh”. You may also need to click the “Previous” and “Next” hyperlinks to see all your applications.)
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Will I be contacted by the City of San Jose once I have applied for a position?
Once you apply for an open position, you will receive an email that your application has been submitted. Additionally, you can verify which position(s) you have applied for by reviewing My Career Tools > My Applications.
The City of San Jose will attempt to send notifications to every candidate regarding the status of their applications. However due to the volume of applications received by the City of San Jose may only send notifications to who are moving on in the selection process. If you have questions regarding the status of your application contact the Human Resources Department.
CHANGE OF ADDRESS, PHONE, EMAIL OR NAME
How do I change my contact information?
Current City Employees: If you are a current City of San Jose employee, you must update your contact information in the Personal Information pages in eWay.
Prospective Employees: If you do not currently work for the City of San Jose, you must update your contact information by clicking on “My Profile” link on the CityJobs Careers page. If you have a change in contact information, it is also recommended that you contact the Human Resources Department so we can notify the hiring department immediately.
JOB NOTIFICATION EMAILS
How can I receive job notification emails?
You can create a “Job Search Agent” which will send you an email when a job is posted that matches your search requirements. To create your “Job Search Agent,” click Job Search at the top of the Careers Homepage. Enter your search criteria (this is the criteria which will define what job notifications you receive) and click Save Search. Then name your search, check the “Use As Job Agent” checkbox and type in your email address.
How do I turn off the job notification emails?
To stop receiving job notification emails, log into CityJobs and select “My Saved Searches” at the top of the page. Click “Delete” next to the search which you would like to delete.
VIEWING MY APPLICATION HISTORY
How can I see what jobs I’ve applied for?
In the My Career Tools section of the Careers home page, click My Applications. You will see a list of jobs to which you have either applied or for which you have completed a draft application. (Note: If your application is not displayed, for “Display applications from:” pull down menu, select “All Applications” and click “Refresh”. You may also need to click the “Previous” and “Next” hyperlinks to see all your applications.) The “Applied” status means that you have successfully submitted your online applications to the system. “Not Applied” means that you have saved a draft of your online applications and not yet submitted your online applications. Be sure to complete and submit your draft job applications before the close date! If the job closes while you had your draft application, you will not be able to submit your application.
JOB POSTING INFORMATION
How often are positions posted at the City of San José?
New job postings are typically posted every Monday. However, you should check the job listing site regularly to stay informed about the City of San Jose’s current job opportunities.
Are all open positions at the City of San José posted on the website?
Yes, all classified vacancies are posted. Unclassified vacancies such as executive recruitments may not always be posted in CityJobs. Please note that “internal-only” positions, which are only available to current City of San Jose employees, cannot be viewed unless you are a current City of San Jose employee and access CityJobs through eWay, the City’s employee self-service system.
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