GENERAL INFORMATION
What is CityJobs?
How secure is CityJobs?
Will my information be kept private?
WHO TO CONTACT FOR HELP
Who can I contact for help with CityJobs?
HOW TO ACCESS CITYJOBS?
How do I access CityJobs?
What if I have forgotten my User Name or Password?
I do not have a computer at home. Where can I apply for City of San José jobs?
HOW TO APPLY
How do I view and apply for jobs?
I already created my profile in the old system. Do I need to recreate my profile CityJobs?
What if I don’t have an email address?
Do I have to apply online?
Can I apply without selecting a job?
How do I apply to “internal-only” jobs?
Do I need to apply for each position I am interested in?
Are all sections of the application required?
My license or certification is not listed in the lookup menu.
As a current City employee, must I add in all my employment information, including my current job duties?
Do I have to submit a resume?
How do I submit attachments such as a cover letter or reference letters?
How will I know that my job application has been accepted?
I made an error in my application. Can I go back and fix it?
I had saved a draft of my application. Where is it?
Will I be contacted by the City of San Jose once I have applied for a position?
CHANGE OF ADDRESS, PHONE, EMAIL OR NAME
How do I change my contact information?
JOB NOTIFICATION EMAILS
How can I receive job notification emails?
How do I turn off the job notification emails?
VIEWING MY APPLICATION HISTORY
How can I see what jobs I’ve applied for?
JOB POSTING INFORMATION
How often are positions posted at the City of San José?
Are all open positions at the City of San José posted on the website?
GENERAL INFORMATION
What is CityJobs?
CityJobs is the name for the City’s new recruitment and job application system. CityJobs is a module of the City of San Jose’s HR/Payroll system, Oracle PeopleSoft. The system handles all of the City’s recruitment needs, including job postings, job application, applicant screening, and applicant hiring.
How secure is CityJobs?
CityJobs is a part of Oracle-PeopleSoft HRMS software used by hundreds of companies throughout the world. It contains state-of-the-art technology to ensure that users can only access their own information. To further support security, you will be prompted to change your password every 90 days. Please remember to keep your password confidential.
Will my information be kept private?
Your information is treated confidentially and will not be shared with anyone. We use the information provided for the sole purpose of determining qualifications for employment. Only authorized Human Resources and hiring personnel have access to your information
WHO TO CONTACT FOR HELP
Who can I contact for help with CityJobs?
If you have questions or encounter any difficulties completing your online application, please email Human Resources at human.resources@sanjoseca.gov or call (408) 535-1285 during regular business hours 8:00 a.m. to 5:00 p.m. (PST) Monday through Friday. If you are a current City employee and need help with your password, contact the Technology HelpDesk at (408)793–6900 from 7:00 a.m. to 6:00 p.m. Monday – Friday.
HOW TO ACCESS CITYJOBS
How do I access CityJobs?
Current City Employees: Current City employees must access CityJobs through the eWay system. If you are not at work, you can access eWay from a new employee portal. Depending on the department in which you work, you will either access the employee portal using your network login or a special login provided by your HR Liaison. Click here for instructions on accessing eWay from the internet i.e. outside the City’s network
Prospective Employees: If you do not current work for the City of San Jose you must access CityJobs by clicking the link for “Prospective Employees” on the Employment Home Page. To register, select “Click here to Register” at the top of the CityJobs Careers page and follow the instructions on the page. Next time your visit CityJobs, enter your login and password and click the “login” button. Be sure that you click “login” and not the “enter” key from your keyboard or the system will not log you in.
What if I have forgotten my User Name or Password?
Current City Employees: If you are a current City employee, you must access CityJobs through eWay. Your login ID for eWay is your employee id. If you have forgotten your password, use CityPass or contact the Technology HelpDesk at (408)793–6900 from 7:00 a.m. to 6:00 p.m. Monday – Friday.
Prospective Employees: If you do not currently work for the City of San Jose, go to the CityJobs login page and click on the “Login Help” link. You will be prompted to enter either your CityJobs username or email address. Your password will be emailed to you.
I do not have a computer at home. Where can I apply for City of San Jose jobs?
You can access our online application anywhere you have access to the internet. This includes public libraries, community colleges, and internet cafes. If you do not have access to a computer or the Internet, you may visit any of the following locations to apply:
City of San José – Human Resources Department
200 East Santa Clara Street, Second Floor Wing
San Jose, CA 95113
(408) 535-1285
One-Stop San Jose Center
1290 Parkmoor Avenue
San Jose, CA 95126-3449
(408) 277-2727
Center For Training And Careers (CTC)
1600 Las Plumas Ave.
San Jose, CA 95133
(408) 251-3165
One-Stop Campbell Center
2450 S. Bascom Ave.
Campbell, CA 95008
(408) 369-3606
One-Step Morgan Hill Center – Satellite
Jasmine Square Bldg. 5, Suite 120
16500 Monterey Road
Morgan Hill, CA 95037-5159
Missing Phone Number
One-Step Gilroy Center
7800 Arroyo Circle, Ste A
Gilroy, CA 95020-7345
(408) 846-1480
HOW TO APPLY
How do I view and apply for jobs?
On the Applicant Career Homes page, you may review “All Job Openings” section. You can also use the “Previous”, “Next”, and “Last” links to navigate through all open jobs. You may also search for you job by using Basic or Advanced search functionalities. Click on the posting title hyperlink to see a detailed description.
I already created my profile in the old system. Do I need to recreate my profile CityJobs?
Yes. Your application information (education, work history, etc) was not transferred to CityJobs so you will need to recreate it when you apply for your first job in CityJobs.
What if I don’t have an email address?
Having a valid email address allows the Human Resources Department to send you notifications, new positions of interest to you, and correspondences from hiring departments and/managers. It will also allow you to receive timely notification when new jobs are posted.
Various organizations provide email accounts free of charge. You may visit www.yahoo.com, www.hotmail.com, www.gmail.com, or your Internet Services Provider for more details. The City of San Jose is not affiliated with these sites nor does the City of San Jose guarantee their service.
Do I have to apply online?
Yes. All applicants must apply online.
Can I apply without selecting a job?
No. The City of San José only accepts applications for posted job openings.
How do I apply to “internal-only” jobs?
Only current City employees can view and apply for internal-only jobs. In order to view internal-only jobs, you must access CityJobs through eWay, the City’s employee self-service system.
Please be aware that some current City employees may not be qualified to apply for internal-only positions. In order to qualify, you must be a permanent City employee, meeting the criteria below. If you have questions about your eligibility for internal-only positions, contact your departmental HR Liaison or the Human Resources Department (408.535.1285). IMPORTANT: Even if you do not qualify for internal-only positions, current City employees still must apply for jobs using eWay.
- “Permanent” means full-time or part-time benefited employees who have passed their initial probation (i.e.candidates who have passed probation in any class may apply for an internal recruitment while they are on probation for a promotion or lateral transfer). Part-time unbenefited employees who have worked at least 1040 hours will be considered internal candidates.
- Employees in the unclassified service that have six months of service are considered internal candidates with the exception of Temporary Unclassified, Rehired Retirees, (Graduate) Student Interns, Contract employees, and Temporary Agency Employees.
- For internal promotional recruitments, candidate must be a current employee at the time of selection for the promotion (i.e., internal candidate cannot separate from City service during the course of the promotional recruitment and still be considered an “internal” candidate); if recruitment is later posted as open, candidate is welcome to reapply
- Temporary Classified employees must have six months of service with the City to apply for internal promotional recruitments
- Former employees seeking re-employment may apply for internal transfer opportunities in a class in which they once held permanent status (or a related lateral or lower class), but not for promotions
Do I need to apply for each position I am interested in?
Yes, but you can apply for multiple positions at one time. From Applicant Careers Home page, select all jobs you are interested in by checking the checkboxes to the left of the job title. Then click on the “Apply” button at the bottom of the page. To make it easy, the required questions for all positions will be combined into one application.
Are all sections of the application required?
Yes. Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. Likewise, it is your responsibility to be sure that your online application reflects your work experience and education needed to meet the requirements for the position(s) you are applying for. Although your resume may have all your experience and education details, please make sure to complete each online application section in the next pages to ensure that your information is accurately processed during our screening process.
My license or certification is not listed in the lookup menu.
The CityJobs license and certification look up only features those that are required by the City of San Jose. If you wish you include additional licenses and/or certifications, please include it in your resume (uploaded or copied/pasted).
As a current City employee, must I add in all my employment information, including my current job duties?
Yes. Employees’ applications are evaluated based on the information provided on their applications. Omission of current position and/or duties may result in the rejection of your application.
Do I have to submit a resume?
Generally, no, but your resume may provide additional information necessary to determine your qualifications for the position. You can either upload a resume or copy and paste your resume text. Although your resume may have all your experience and education details, please make sure to complete each online application section in the next pages to ensure that your information is accurately processed during our screening process.
How do I submit attachments such as a cover letter or reference letters?
On the Career Homepage, go to My Career Tools and click on “Add Attachment” link. Click here for detailed instructions on uploading attachments to CityJobs.
How will I know that my job application has been accepted?
After you login to CityJobs, click the “My Career Tools” link at the top of the page to review a list of your job applications including the date and time they were submitted.
I made an error in my application. Can I go back and fix it?
Once you submit your online application, you will not be able to update application information. If the position is still open, you will need to apply again to the same job.
I had saved a draft of my application. Where is it?
From Careers Home page, click “My Career Tools” and navigate to “My Applications.” Find the job opening to which you have saved a draft application. It should have “Not Applied” status next to the job posting title. Click on the job posting title to finish applying for the job.
Will I be contacted by the City of San Jose once I have applied for a position?
Once you apply for an open position, you will receive an email that your application has been submitted. Additionally, you can verify which position(s) you have applied for by reviewing My Career Tools > My Applications.
Due to the volume of applications received by the City, generally only applicants selected for further consideration (testing, interviews) will receive additional contacts.
CHANGE OF ADDRESS, PHONE, EMAIL OR NAME
How do I change my contact information?
Current City Employees: If you are a current City employee, you must update your contact information in the Personal Information pages in eWay.
Prospective Employees: If you do not currently work for the City of San Jose, you must update your contact information by clicking on “My Profile” link on the CityJobs Careers page.
JOB NOTIFICATION EMAILS
How can I receive job notification emails?
You can create a “Job Search Agent” which will send you an email when a job is posted that matches your search requirements. To create your “Job Search Agent,” click Job Search at the top of the Careers Homepage. Enter your search criteria (this is the criteria which will define what job notifications you receive) and click Save Search. Then name your search, check the “Use As Job Agent” checkbox and type in your email address. Click here for detailed instructions on setting up the job search agent.
How do I turn off the job notification emails?
To stop receiving job notification emails, log into CityJobs and select “My Saved Searches” at the top of the page. Click “Delete” next to the search which you would like to delete.
VIEWING MY APPLICATION HISTORY
How can I see what jobs I’ve applied for?
In the My Career Tools section of the Careers home page, click My Applications. You will see a list of jobs to which you have either applied or for which you have completed a draft application. The “Applied” status means that you have successfully submitted your online applications to the system. “Not Applied” means that you have saved a draft of your online applications and not yet submitted your online applications. Be sure to complete and submit your draft job applications before the close date! If the job closes while you had your draft application, you will not be able to submit your application.
JOB POSTING INFORMATION
How often are positions posted at the City of San José?
New job postings are typically posted every Monday.
Are all open positions at the City of San José posted on the website?
Yes. Please note that “internal-only” positions, which are only available to current City employees, cannot be viewed unless you are a current City employee and access CityJobs through eWay, the City’s employee self-service system.
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