To: HONORABLE MAYOR AND From: Wandzia Grycz

CITY COUNCIL

Subject: SEE BELOW Date: 10-29-03

COUNCIL DISTRICT: City-Wide

SNI AREA: N/A

SUBJECT: APPROVAL OF AN AGREEMENT BETWEEN SBC CALIFORNIA AND THE CITY OF SAN JOSE FOR THE PROVISION OF 311 SERVICE

RECOMMENDATION

Adoption of a resolution authorizing the City Manager to execute:

1. An agreement between SBC California and the City of San Jose, for 311 services, for an annual maximum compensation of $89,400.48.

2. Annual extensions of the Agreement without further City Council approval other than the appropriation of funding.

BACKGROUND

The 311 non-emergency telephone number was initiated in 1997 by the State of California as a pilot project. Funding by the State was discontinued as of July 1, 1999. Through the budget process, the City chose to continue the 311 non-emergency services and included the cost of the telephone service in the Information Technology Department’s budget. Previous Council agenda items received approval to modify the service term of the existing agreement with SBC California to January 3, 2004, at a monthly cost of $7,650, or $91,800 annually.

ANALYSIS

SBC California now has a non-emergency 311 services platform that utilizes existing tariff technology and services. Both SBC California and the City of San Jose want to migrate to these services. The new services will still provide the existing level non-emergency 311 services to our community, however the cost will be reduced by approximately $2,400 annually.

We are requesting authorization to execute an agreement for one year. We would not need to come back to Council in the future unless there is a substantial change in services or pricing.

PUBLIC OUTREACH

There are no public outreach requirements for this recommendation.

COORDINATION

This memorandum has been coordinated with the City Attorney’s Office.

COST IMPLICATION

This item is consistent with the Council approved Budget Strategy, General Principal #2, “We must focus on protecting vital core City services.”

BUDGET REFERENCE

Funding: General Fund – 001

Budget Document: 2003-04 Proposed Operating Budget, page 352

Budget Amount: $3,724,002

CEQA

Not a project.

WANDZIA GRYCZ

Chief Information Officer

Information Technology Department