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Sunday, November 8, 2009
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City of San José Development Services Customer Satisfaction Survey

 

Thank you for taking a few minutes to complete our survey. Your feedback is important to us and helps to continually improve and refine our services.


 1. I am completing this survey about my experience with:(Check all that apply)
   Planning Project Review
   Public Works Project Review
   Public Works Inspection Review
   Fire Plan Check
   Fire Inspections
   Building Plan Check
   Building Inspections
   Resolving a code violation
   Calling the general phone number for help or information
   Processing transactions or obtaining information in the Development Service Center
   None of the above

 2. Overall rating of service received.
   Very Satisfied
   Somewhat Satisfied
   Somewhat Dissatisfied
   Very Dissatisfied

 3. City staff informed me about the process and timelines of my project.
   Strongly Agree
   Somewhat Agree
   Somewhat Disagree
   Strongly Disagree
   Doesn't Apply

 4. City staff gave me complete and consistent answers regarding my project.
   Strongly Agree
   Somewhat Agree
   Somewhat Disagree
   Strongly Disagree
   Doesn't Apply

 5. City staff coordinated amongst themselves to ensure my project went smoothly through the process.
   Strongly Agree
   Somewhat Agree
   Somewhat Disagree
   Strongly Disagree
   Doesn't Apply

 6. City staff responded to me in a timely manner (e.g., e-mails and phone calls returned within 24 hours).
   Strongly Agree
   Somewhat Agree
   Somewhat Disagree
   Strongly Disagree
   Doesn't Apply

 7. City staff made themselves available to me to respond to questions/concerns I had about my project.
   Strongly Agree
   Somewhat Agree
   Somewhat Disagree
   Strongly Disagree
   Doesn't Apply

 8. City staff provided alternatives or suggestions to me that were helpful in moving my project along.
   Strongly Agree
   Somewhat Agree
   Somewhat Disagree
   Strongly Disagree
   Doesn't Apply

 9. City staff:
   Exceeded my expectations
   Met my expectations
   Did not meet my expectations
   Doesn't Apply

 10. Name of city employee(s) who helped you:(Optional)

   

 11. Please provide additional feedback about your experience working with us (e.g., what we did well, what we need to improve on):(Optional)

   

 12. Can we contact you regarding this survey to help improve our service? If "Yes," please provide your contact information below:
   Yes   No
 

 

 

Last Modified Date: 7/20/2009
 
 

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As a customer-driven organization, the City of San José welcomes any suggestions you might have to help us serve you better.