Ret. 3/98

City of San José

REGIONAL PARK AIDE (FT) (3423)
REGIONAL PARK AIDE (PT) (3421)

CLASS PURPOSE
   Under immediate supervision, performs work of routine difficulty in the development, coordination, and implementation of Visitor Services and facilities programs, concession operations, facility operations, public contact, fee collection, and other activities. Performs related duties as required.

TYPICAL DUTIES AND RESULTS (Any one position may not include all the duties listed, nor do the examples cover all the duties which may be performed.)

• Provides assistance in the daily operations of regional parks and facilities, by supporting activities related to public access to a facility, cash handling, facility admissions, public information services, support of exhibition, collection and archive programs, and operation of related equipment and buildings.
• Provides support in exhibition, collection, or facility programs by performing tasks requiring regular supervision and instruction that could include exhibition maintenance, ride operations, collection cataloging, documentation and registration, snack bar and puppeteering operations, collection organization, record-keeping, and other clerical duties.
• Aids in event set-up, public access, and event clean-up.
• Provides information to the public either personally or via the telephone; answers questions and explains facility policies and regulations.
• Reports unlawful conduct to proper authorities.
• Drives light vehicles.
• Serves as gate, lobby desk, or office receptionist requiring the ability to coordinate information systems and disperse information to the public, staff, and volunteers.
• Provides cash handling services in the routine collection of admission- and/or event-related fees that require personal contact with the public.
• Participates in preparing and distributing publicity.
• Provides routine maintenance and clean-up tasks such as litter and refuse removal, raking and bagging debris, cleaning restrooms, vandalism repair, and other unskilled labor functions.
• Administers appropriate first aid.
• Relates effectively to park visitors.
• May perform shift work.

DISTINGUISHING CHARACTERISTICS
   This class is distinguished from other City classes in that incumbents are involved in the operation of all regional parks and facilities.
   The incumbent is responsible for performing tasks requiring basic skills under regular supervision in all program areas of the City's regional parks and special Citywide programs. The incumbent may provide the primary contact for the public accessing the sites or may provide support in event, education, administration, collection, exhibition or archive programs, maintenance, or fee collection programs.

QUALIFICATIONS
Minimum Knowledge, Skills, and Abilities

• Knowledge of basic skills, including telephone operations, cash handling, typing, and computer operations.
• Knowledge of the basic functions and services of a facility.
• Knowledge of the principles of customer service.
• Knowledge of the principles and practices of public recreation in a visitor attraction.
• Knowledge of basic safety procedures, practices, and precautions to be used in the workplace.
• Ability to read, write, and understand English.
• Ability to follow oral and written instructions.
• Ability to add and subtract large sums of money and to make correct change.
• Ability to work a variety of hours, including weekends, evenings, and holidays.
• Ability to establish and maintain effective relationships with co-workers and the general public.
• Ability to perform routine maintenance tasks.

Competency Knowledge, Skills, and Abilities

• Knowledge of the basic principles and techniques of First Aid and Cardiopulmonary Resuscitation (CPR).
• Ability to provide excellent customer service.
• Ability to provide support in a variety of programs by following instructions.
• Ability to make simple measurements.
• Ability to communicate orally.
• Ability to work with volunteers.
• Ability to work with the general public.
• Ability to operate light automotive equipment and vehicles.

Education
   Completion of high school, General Educational Development (GED) Certificate, or California Proficiency Certificate.

Experience
   Completion of six months (approximately 1040 hours) of work in a concession operation, food and beverage service, small retail business, or public fee collection operation that has direct public contact.

Acceptable Substitutions
   None.

Licenses/Certificates

• Possession of Red Cross First Aid and CPR certificates may be required.
• Possession of a valid State of California driver's license may be required for some assignments.

Formerly Concessionaire (PT)
Formerly Facility Assistant (FT) (PT)
Formerly Park and Facility Assistant (FT) (PT)
(3/22/83), (Rev. and Ret. 3/94), (FT added 3/94), (Ret. 11/2/94), (Rev. 12/97), (Ret. 3/98)
3423s003.doc