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To gather public feedback about the change, the city conducted an online survey in the spring of 2013 and encouraged all affected ratepayers in the City to participate through messages on the bill and other outreach. The survey yielded positive responses from residents about the change of billing cycles from six times per year to twice per year. Approximately 50 percent of all survey respondents indicated that they were either strongly or somewhat in favor of the new billing concept and nearly two-thirds said the change would not create a financial hardship. Learn more about the new billing model
If you put your garbage and recycling out after collection has occurred, you will have to wait until the following week for pick up on your next collection day. Learn how to handle extra garbage and recyclables.
For your collection company contact information, use the Residential Services Lookup.
Schedule a large item collection by calling your recycling collection company directly. To find your recycling collection company, please use the Residential Collection Company Lookup. Apartment and condominium residents with communal garbage dumpster service can contact their property managers or GreenTeam of San Jose directly to arrange for free large item collections. Learn more about large item collection.