Rev. & Ret. 7/98

City of San José

VOLUNTEER COORDINATOR (FT) (6328)
VOLUNTEER COORDINATOR (PT) (6329)

CLASS PURPOSE
   Under general supervision, performs work of moderate difficulty in the recruitment, selection, training, and placement of volunteers. Performs related work as required.

TYPICAL DUTIES AND RESULTS (The position may not include all the duties listed, nor do the examples cover all the duties which may be performed.)

• Recruits, trains and evaluates volunteers for positions or specialized assignments.
• Coordinates the placement of volunteers in City departments.
• Screens potential volunteers for proper placement.
• Establishes a program to make efficient use of a pool of responsible volunteers.
• Evaluates volunteer needs and places volunteers in directly or indirectly supervised programs.
• Prepares training materials and procedural guides for volunteers.
• Makes presentations promoting the volunteer program.
• Interacts with other City staff in responding to requests for volunteers.
• Designs and provides recognition activities for the volunteer program.
• Collects and analyzes statistics on volunteers, including hours of service, skills possessed, training received, availability, and special needs.
• Initiates, directs, or maintains new volunteer activities.
• Assists in the preparation of the budget.
• Prepares reports, documents, and other correspondence as required.
• Develops promotional campaigns to increase the number of volunteers.
• Trains and informs volunteers on the proper compliance of applicable City of San Jose rules and regulations pertaining to assignment.
• Prepares materials and equipment necessary for volunteer efforts and projects.
• Provides support and direction to volunteers.
• May serve as direct supervisor for volunteers.

Typical End Results Include
   Providing for a properly trained volunteer staff; ensure volunteer compliance with rules and regulations pertaining to the assignment.

DISTINGUISHING CHARACTERISTICS
   Incumbents are responsible for the coordination of volunteers and volunteer programs within a department. They typically work closely with department administrative staff in identifying volunteer needs and developing an effective volunteer program.

QUALIFICATIONS
   Minimum Knowledge, Skills, and Abilities

• Knowledge of utilization and organization of volunteer groups.
• Knowledge of the principles and practices of supervision.
• Knowledge of municipal practices, procedures and organizational systems.
• Ability to perform security procedures including handling gates, locks, alarm systems, and other security measures.
• Ability to solicit for volunteers, and promote the volunteer program.
• Ability to organize and coordinate a volunteer program.
• Ability to train, evaluate and supervise volunteers.
• Ability to communicate verbally and in writing with volunteers, City Staff and the public.

Competency Knowledge, Skills, and Abilities

• Knowledge of department programs and purposes.
• Knowledge of training techniques.
• Ability to maintain effective working relationships with volunteers and other City staff.
• Ability to develop and maintain a viable volunteer program.

Education
   Successful completion of high school, General Educational Development (G.E.D.) Certificate, or California Proficiency Certificate.

Experience
   One (1) year experience in managing a volunteer program.

Acceptable Substitutions
   None.

License/Certificates
   Possession of a valid California driver's license.

Formerly Museum Volunteer Coordinator
(Rev. & Ret. 7/98)
6328s000.doc