New 9/98

City of San José

YOUTH OUTREACH WORKER II (FT) (8065)
YOUTH OUTREACH WORKER II (PT) (8066)

CLASS PURPOSE
   Under general supervision, acts as a team leader in providing specialized services to youth such as youth employment, delinquency prevention and intervention and gang intervention, diversion and mediation. Performs related administrative and supervision functions necessary to lead a team.

TYPICAL DUTIES AND RESULTS (Any one position may not include all of the duties listed, nor do the examples cover all the duties which may be performed.)

• Directs and coordinates the recruitment of potential youth participants.
• Monitors and provides information and referral services to participants and their families.
• Monitors assessment interviews of participants to determine individual and/or family needs.
• Monitors enrollment and/or referral of participants to appropriate services determined by an assessment interview.
• Coordinates services to targeted participants that may include, but not be limited to, job preparation and placement services, career development, mentorship training and referral, gang intervention and mediation services, gang diversion, family support services, tattoo removal, case work, street outreach, etc.
• Creates and implements service plans for participants and their families which coordinate multi-agency service delivery and reporting.
• Identifies and establishes trusting relationships with gang leaders in an effort to reduce gang recruitment and violence.
• Provides immediate response to probable, imminent, and past incidents of school and/or community-based gang-related violence and provides appropriate intervention and mediation services/activities to diffuse and/or divert the immediate crisis.
• Coordinates and collaborates with a variety of public and private agencies including but not limited to private businesses, community based organizations, non-profit organizations, other City, County, and State departments and agencies, etc.
• Facilitates effective interaction with various community organizations including but not limited to community or neighborhood associations, community action teams (CAT), business associations, school groups, churches, and other segments of the community.
• Works and interacts with law enforcement agencies.
• Monitors and maintains appropriate records on participants and program success measurements.
• May be required to provide bilingual translation, both orally and in writing.

DISTINGUISHING CHARACTERISTICS
   This class is the second level of three in the Youth Outreach series and is responsible for leading, organizing, and coordinating the activities of a team performing outreach and referral services in the fields of human and social services. The team may be comprised of Youth Outreach Worker I and other service agency personnel. The class differs from the next lower class of Youth Outreach Worker I in that it requires team leadership, service coordination, planning, and conducting employee training. Youth Outreach Worker II differs from the next higher class of Youth Outreach Specialist in that incumbents of the latter supervise the former and are responsible for a major component of City-wide youth services programs.

QUALIFICATIONS
Minimum Knowledge, Skills and Abilities

• Ability to understand and follow written and oral directions.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Ability to work and interact effectively with youth.
• Ability to interact effectively with a variety of public and private agencies including, but not limited to, private businesses, community based organizations, non-profit organizations, other City, County, and State, and Federal departments and agencies.
• Ability to interact effectively with law enforcement agencies.
• Ability to interact effectively with various community organizations including but not limited to community or neighborhood associations, community action teams (CAT), business associations, schools groups, churches, and other segments of the community.
• Knowledge of public, private, and community resources and program services available to youth.
• Knowledge of specific problems and issues, services needs, perspectives, and living style patterns of youth in general, high-risk youth, gang prone and/or gang involved youth.
• Ability to maintain basic client service records and prepare basic reports.

Competency Knowledge, Skills and Abilities

• Knowledge of techniques and strategies in working with gang-involved youth.
• Knowledge of principles and practices of team leadership.
• Ability to identify and establish positive relationships with youth in general, high-risk youth, gang prone and/or gang involved youth.
• Ability to use computers for word processing and spreadsheet applications.
• Bilingual languages are desirable and in some positions required. (Spanish, Vietnamese, Cambodian)

Education
   Graduation from high school or equivalent.

Experience
   Two (2) years of full-time equivalent experience in working with at-risk youth to provide intervention, diversion or employment services and programs.

Acceptable Substitutions
   Advanced undergraduate education in Social Services or closely related field may be substituted for up to a maximum of one year of the required experience on a year-for-year basis.

Licenses/Certificates
   Must possess a valid California Drivers License and may be required to obtain and maintain a Class B California Drivers License.

(09/98)
8065s000.doc