04/02
City of San José
PROGRAM MANAGER II (8076)
| CLASS CODE: 8076 | ||
|
DEPARTMENT: |
ACCOUNTABLE TO: |
FLSA
STATUS: |
CLASS SUMMARY:
Incumbents
are responsible for managing a continuing major program or multiple programs
within a department (versus a project with a start and end date).
May manage citywide programs comprised of interdepartmental teams or
customers, or manage a major technical program that typically requires a
technical education and background (such as IT or Engineering).
This class may be used only with prior approval of Human Resources
Compensation & Classification. A
small number of selected positions will be allocated to this classification
under special circumstances. The classification is not designed for widespread
use at this time.
DISTINGUISHING
CHARACTERISTICS:
The
Program Manager II is the second level of a two level program management series.
The Program Manager II is distinguished from the Program Manager I by its
larger size of budget, greater
scope of program, program visibility and complexity, size of staff and impact of
program on the community or customer base.
The Program Manager II requires more experience, including prior program
management experience, has influence on executive level management decisions
and/or manages citywide programs comprised of interdepartmental teams or
customers. May manage a major technical program that typically requires a
technical education and background (such as IT or Engineering), whereas the
Program Manager I is more typically managing an administration or operations
program rather than a technical program.
Training
and Experience (positions
in this class typically require):
Bachelor’s
Degree in a related field and six years of directly related experience,
including two years of supervisory experience and one year managing a major
project or program; or, an equivalent combination of education and experience
sufficient to successfully perform the essential duties of the job such as those
listed above. Prior formal training
in project management and process mapping is highly desirable.
Licensing
Requirements
Some
positions may require licensing.
Knowledge
(position
requirements at entry):
Knowledge
of:
Theories,
principles and practices common to program area;
Related
program procedures and policies;
Basic
accounting and budgeting principles and procedures;
Training
and evaluation techniques;
Marketing
and promotion strategies and trends;
Program
evaluation methods;
Analytical
techniques and principles;
Research
and analysis methods, including cost-benefit analysis;
Human
resources practices and principles;
Administrative
policies and procedures;
Group
dynamics and diversity issues.
Skills
(position
requirements at entry):
Skill
in:
Preparing
and giving presentations to executives, the public and top levels of
management;
Establishing
program standards;
Conducting
and facilitating meetings;
Monitoring
and evaluating staff and volunteers;
Assessing
and analyzing needs of community or program area;
Planning,
developing and evaluating major programs;
Developing
relationships with other agencies or groups;
Developing,
implementing and administering sizeable budgets;
Preparing
written reports;
Organizing
multiple tasks simultaneously;
Using
computers and related software;
Excellent
communication, interpersonal skills as applied to interaction with
coworkers, supervisor, the general public, etc. sufficient to exchange or
convey information and to receive work direction.
|
DUTY |
TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.) |
FRE- |
| 1. | Supervises program staff by hiring, selecting, training, evaluating, disciplining and making work assignments. May also coordinate and supervise the work of program or project teams comprised of individuals in a variety of organizations or agencies in order to achieve desired results. |
Daily |
| 2. | Plans, implements and manages department programs and operations ensuring efficient utilization of resources. |
Daily 20% |
| 3. | Plans and administers sizeable budgets to include expenses and revenue. |
Varies |
| 4. | Performs
outreach and public relations to public to provide information about
programs. |
Varies |
| 5. | Plans and implements goals, objectives and guidelines to establish effective program operation policies and procedures. |
Varies |
| 6. | Collaborates and coordinates with other governmental agencies, businesses, and organizations ensuring efficient and appropriate delivery of services and programs |
Varies |
| 7. | Represents program area to outside agencies and professional groups to build and maintain positive working relationships. |
Varies |
| 8. | Provides conflict resolution and customer service. |
Varies |
| 9. | Prepares and implements program work plans and capital improvements. |
Varies |
| 10. | Negotiates and administers contracts and agreements with vendors, agencies and contractors. |
Varies |
| 11. | Researches and analyzes programs to improve efficiency and effectiveness. |
Varies |
| 12. | Provides advice and consultation to program supervisors, coordinators and staff demonstrating expertise in area of assignment. |
Varies |
| 13. | Performs other duties of a similar nature or level. |
As
Required |
Physical
Requirements:
Positions in
this class typically require: fingering, grasping, talking, hearing, seeing, and
repetitive motions.
Incumbents may be
subjected to moving mechanical parts, fumes, odors, dusts, gases, chemicals, and
oils.
Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of
force frequently or constantly to lift, carry, push, pull or otherwise move
objects, including the human body. Sedentary
work involves sitting most of the time. Jobs
are sedentary if walking and standing are required only occasionally and all
other sedentary criteria are met.
NOTE:
The above job description is intended to represent only
the key areas of responsibilities; specific position assignments will vary
depending on the business needs of the department.
Classification
History:
Revised 04/02
S001