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Customer Service Center

200 E. Santa Clara St.
1st Floor Tower
San José, CA 95113

Phone: (408) 535-3500

Contact Form

Monday - Friday
8:00 a.m. - 5:00 p.m.

Drinking Water
Puppy holding hose in mouth Drought conditions continue throughout California
Although San José’s water supply is improving due to communitywide savings and winter rainfall, our local groundwater is low and needs continued savings to return to normal levels. San José residents and businesses are asked to reduce their water use by 20 percent compared to 2013.

View San José's Water Use Rules.

Water Emergencies
To report a water emergency during business hours, please call (408) 535-3500. For after hours emergencies, call (408) 363-4742.

Water Service in San José
There are three water retailers in San José, each with their own service areas:
  • San Jose Municipal Water System, owned and operated by the City of San José
  • San Jose Water Company, privately owned and regulated by the California Public Utilities Commission
  • Great Oaks Water Company, privately owned and regulated by the California Public Utilities Commission

Use the Residential Services Lookup to find out who provides water service at your home or business.

Customer Service
Visit the Customer Service pages to find out how to pay your bill online, open or close an account, apply for service installations, and more.

Public Health Goals Report
The City of San José Municipal Water System has prepared a draft Public Health Goals Report in accordance with State regulations. The report includes water quality information for the Evergreen, Edenvale and Coyote Valley areas of San Jose. If you are interested in sharing your comments on the report, please join us at a public meeting or public hearing, or contact a water quality engineer at (408) 277-3671.

Lawn Busters Pilot Program
Between August and November 2015, Lawn Busters Pilot Program provided qualified homeowners with a landscape design, materials, and labor to complete 24 lawn conversions. Read the success story.

Free Water Fixtures
San José Municipal Water System has free water fixtures for its San José customers, including shower heads and kitchen and bathroom faucet aerators. Customers can pick them up in person between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday at the office at 3025 Tuers Rd. The fixtures are also available at Santa Clara Valley Water District headquarters located at 5750 Almaden Expressway. Customers are limited to two shower heads, one kitchen faucet aerator, and two bathroom faucet aerators.
Link to Save 20 Gallons website