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Customer Service Center

200 E. Santa Clara St.
1st Floor Tower
San José, CA 95113

Phone: (408) 535-3500

Contact Form

Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.

Drinking Water
Every drop counts Severe drought conditions continue throughout California
Although conservation has increasingly become a way of life for many, this is one of those periods when we have to take urgent action to further reduce water use. San José has always been dedicated to protecting natural resources and encouraging sustainable practices.

View San José's Water Use Rules

Water Emergencies
To report a water emergency during business hours, please call (408) 535-3500. For after hours emergencies, call (408) 363-4742.

Water Service in San José
There are three water retailers in San José, each with their own service areas:
  • San Jose Municipal Water System, owned and operated by the City of San José
  • San Jose Water Company, privately owned and regulated by the California Public Utilities Commission
  • Great Oaks Water Company, privately owned and regulated by the California Public Utilities Commission

Use Water Retailers Lookup to find out who provides water service at your home or business.

Customer Service
Visit the Customer Service pages to find out how to pay your bill online, open or close an account, apply for service installations, and more.

Free Water Fixtures
San Jose Municipal Water System has free water fixtures for its San José customers, including shower heads and kitchen and bathroom faucet aerators. Customers can pick them up in person between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday at the office at 3025 Tuers Rd. The fixtures are also available at Santa Clara Valley Water District headquarters located at 5750 Almaden Expressway. Customers are limited to two shower heads, one kitchen faucet aerator, and two bathroom faucet aerators.
Link to Save 20 Gallons website