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Customer Service Center

200 E. Santa Clara St.
1st Floor Tower
San José, CA 95113

Phone: (408) 535-3500

Contact Form

Monday - Friday
8:00 a.m. - 5:00 p.m.

Drinking Water
San Jose Municipal Water SystemSan José Municipal Water System  
San José Municipal Water System (Muni Water) is owned and operated by the City of San José. It is one of three drinking water suppliers in San José, along with privately-owned San Jose Water Company and Great Oaks Water Company.

Look up your water retailer.

Muni Water has grown from a relatively small water utility to the fourth largest water retailer in Santa Clara County. Today, we offer some of the lowest water rates in the San Francisco Bay Area while providing our customers with a safe and reliable water supply.

Pay My Bill & Rates 
  • Pay bills online: To pay online, or sign up for automatic or recurring payments, use E-Bill Express. By following the link, you will leave the City of San José website. Have your customer and account number from your bill statement ready. 
  • Pay bills by phone: To pay your bill by phone, 24 hours a day, call (866) 551-5253.
  • Other payment options: To pay by mail, in person, or other options.

View Drinking Water Rates

Water Emergencies
To report a water emergency during business hours (Monday - Friday, 8:00 a.m. - 5:00 p.m.), please call (408) 535-3500. For after-hours emergencies, call (408) 363-4742.

Let's Make Water Efficiency a Lasting Effort
Although water supply levels in San José have returned to normal, it’s still important to save water and make water efficiency a part of our daily lives.

Water Use Rules
The City has water use rules that remain in effect at all times to promote efficient water use. View San José's Water Use Rules.

Water Saving Tips
There are lots of ways to save water. Shortening your shower by just 5 minutes can save 15 gallons indoors. Learn how you can save water at home.

Report Water Waste
Learn how to report water waste in Santa Clara County.

Free shower heads and aerators for our customers.Free Water Fixtures
Muni Water offers customers free water-saving shower heads and kitchen and bathroom faucet aerators. Customers can pick them up in person Monday - Friday, 8:00 a.m. - 5:00 p.m., at our offices at 3025 Tuers Rd. The fixtures are also available at Santa Clara Valley Water District headquarters. Limit of two shower heads, one kitchen faucet aerator, and two bathroom faucet aerators per customer.