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Drinking Water
Drought 
Severe drought conditions continue throughout California. Visit our Drought page for water use guidelines for San Jose Municipal Water System customers.

Water Emergencies
To report a water emergency during business hours, please call (408) 535-3500. For after hours emergencies, call (408) 363-4742.

Water Service in San José
There are three water retailers in San José, each with their own service areas:
  • San Jose Municipal Water System, owned and operated by the City of San José
  • San Jose Water Company, privately owned and regulated by the California Public Utilities Commission
  • Great Oaks Water Company, privately owned and regulated by the California Public Utilities Commission
View our service area map to determine whether you are located in the San Jose Municipal Water System service area, or other San José incorporated areas served by one of the private water retailers.

Customer Service
Visit the Customer Service pages to find out how to pay your bill online, open or close an account, apply for service installations, and more.

Free Water Fixtures
San Jose Municipal Water System has free water fixtures for its San José customers, including shower heads and kitchen and bathroom faucet aerators. Customers can pick them up in person between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday at the office at 3025 Tuers Rd. The fixtures are also available at Santa Clara Valley Water District headquarters located at 5750 Almaden Expressway. Customers are limited to two shower heads, one kitchen faucet aerator, and two bathroom faucet aerators.

Link to Save 20 Gallons website