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Customer Service Center

200 E. Santa Clara St.
1st Floor Tower
San José, CA 95113

Phone: (408) 535-3500

Contact Form

Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.

Customer Service
Water Service in San José
There are three water retailers in San José, each with their own service areas:
  • San José Municipal Water System, owned and operated by the City of San José
  • San Jose Water Company, privately owned and regulated by the California Public Utilities Commission
  • Great Oaks Water Company, privately owned and regulated by the California Public Utilities Commission

Use Residential Services Lookup to find out who provides water service at your home or business.

Pay Bills Online
To pay your bill online, or sign up for automatic or recurring payments, use E-Bill Express. By following this link, you will leave the City of San José website. Have your customer and account number from your bill statement ready.

Pay Bills By Phone
To pay your bill by phone 24 hours a day, call (866) 551-5253.

View other payment options.

The ability to view your bills online will be available soon.

How to Read Your Bill
Open or Close Account
Contact Customer Service in person or by phone at (408) 535-3500 to open or close an account.