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To guide and assist our customers, please be advised of the following three options for obtaining service:

In Person: 

During specified hours, and based on staff availability, Planners are available to meet with you at the Development Services Center (first floor of City Hall). Service hours are: 

Monday, Tuesday, Thursday, Friday
8:00 a.m. - Noon*
1:00 p.m.- 4:00 p.m.*
Limited Service: Noon - 1:00 p.m. (general inquiries only, no application intake)

Wednesday

9:00 a.m. - Noon*
1:00 p.m. - 4:00 p.m.*
Limited Service: Noon - 1:00 p.m. (general inquiries only, no application intake)

*Last permit/application submittal at 11:30 a.m., and 3:30 p.m.

Tickets to meet with a Planner are in high demand, so it is recommended that you arrive early. Tickets will not be given out between Noon - 1:00 p.m.

By Phone:
During specified hours, and based on staff availability, Planners are available to speak with you by phone at (408) 535-3555. Service hours are:

Monday
10:00 a.m. to Noon
1:00 p.m. to 4:00 pm.

Tuesday, Wednesday, Thursday

9:00 a.m. to Noon
1:00 p.m. to 4:00 p.m.

Friday

10:00 a.m. to Noon
1:00 p.m. to 3:00 p.m.

Self-Help: 
This website, and our separate Online Permits property/permit information search tool, are designed to fulfill many common customer needs.

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