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Customer Service
Questions & Assistance
Have a question? Need some help? We have someone available 24 hours a day, seven days a week to answer questions, provide information and help resolve concerns. If you need to get in touch with the City and don’t know who to call, dial the Contact Center at (408) 535-3500 and our friendly staff will be glad to assist you!

You can also contact us by fax at (408) 292-6731, by telephone (TTY for the hearing impaired) at (408) 294-9337, or by email.

To better assist you online, visit our City Services A-Z and Online Services. There are also frequently asked questions that can help you find the City services you are seeking.

Billing Changes for San José Municipal Water System Customers and Recycling & Garbage Customers
Additional on-line bill pay features will be available soon. Customers will not be charged late fees during the month of July or August. We apologize for any inconvenience to our customers and thank you for your patience.

San José Municipal Water System Customers
Recycling & Garbage - Single-Family Residential Customers
  • The City of San José has changed the billing method for single-family residential garbage services. Charges are now placed on the Santa Clara County Secured Property Tax bill. The billing cycle covered will be the same as the property tax bill: July 1 - June 30.

Recycling & Garbage - Apartments and condominiums with communal garbage service and mobile home parks