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Fire & Emergency Medical Dispatching

Recruitment Officer

Ph: (408) 794-6978
Fire & Emergency Medical Dispatching
San José Fire & Medical Public Safety Communications Center

THE COMMUNICATIONS CENTER
The San José Fire Department Communications Center is recognized as an Accredited Center of Excellence (ACE) by the International Academy of Emergency Medical Dispatch.  Only 147 communication centers worldwide have earned this honor.

San José Fire Communications has 45.48 authorized personnel.  This includes 30.48 Public Safety Radio Dispatchers, 11 Senior Public Safety Dispatchers, 3 Supervising Public Safety Dispatchers and 1 Senior Office Specialist.  A Division Chief within the Fire Department Bureau of Field Operations serves as the Communications Manager.

To meet the needs of its large population, the San José Fire Communications Center has a state-of-the-art dispatch center.  Systems include: 
  • Fire Priority Dispatch System (FPDS) to provide pre-arrival and safety instructions for fire emergencies, resulting in "zero response time"
  • Medical Priority Dispatch System (MPDS) to provide pre-arrival instructions for medical emergencies, also resulting in "zero response time"
  • Intergraph Computer-Aided Dispatch (CAD) system with ProQA software for FPDS and MPDS
  • Fully-computerized Positron "Power 911" telephone system
  • Ergonomic sit or stand dispatch work stations
  • State-of-the-art learning center 

A Public Safety Dispatcher at workPUBLIC SAFETY RADIO DISPATCHER
Entry level applicants and experienced applicants are encouraged to apply as a Public Safety Radio Dispatcher Trainee. We have an intensive training program for both the entry-level and experienced dispatcher.

The primary responsibility of a Fire PSRD is to answer and process emergency and non-emergency calls for service and dispatch calls for service via radio.

MINIMUM QUALIFICATIONS
Education: Successful completion of high school, GED, or California Proficiency Certificate. Three (3) years customer contact experience OR one (1) year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center. Successful completion of an intensive background investigation. U.S. Citizenship or legal authorization to work in the United States upon appointment.

SALARY AND BENEFITS
  • Excellent Salary    
  • Shift differential payment
  • Bilingual pay differential
  • $500.00 annual uniform allowance
  • Medical, Dental and Vision plans
  • City of San José Retirement


Join the SJFD-Dispatcher Recruitment News Flash Mailing List

If you are interested in being notified when future application or testing processes occur, please click here and follow the instructions to join the "SJFD - Dispatcher Recruitments" News Flash email list.