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Service Delivery Evaluations
2011 - 2012 Service Delivery Evaluations
The City regularly reviews the services we provide to residents to ensure that they are being delivered in the most cost effective manner possible. In doing this, we use an efficient and transparent process to evaluate how services are delivered, and as part of any review, we provide an opportunity for interested members of the public to give input into the review process. To ensure that the review process results in quality, cost effective services and that the City leverages the unique strengths of public, private, and nonprofit sectors in service delivery, a consistent set of evaluation criteria are used. 

Business Case Analysis

Council Policy 0-41 Service Delivery Evaluation provides the City’s decision-making framework for evaluating service delivery. The Policy requires a business case analysis to be undertaken if a proposed service delivery change is expected to result in the addition, deletion, or reclassification of four or more full time equivalent positions. The purpose of the business case analysis is to determine the feasibility of alternative service delivery as well as develop the Administration’s recommendation to the City Council regarding the applicability of Council Policy 0-29, Public-Private Competition Policy.

As part of the 2011 - 2012 Proposed Budget process, a number of service areas were identified for a business case analysis as summarized in the Information Memorandum released on February 28, 2011.  The business cases are posted as they are completed and are updated periodically as new information becomes available and the analysis is refined.  Stakeholder meetings are held to discuss the preliminary findings and are noticed below.

Department

Service Area

Stakeholder Meetings

Airport

Airport Law Enforcement
Preliminary Business Case Posted 2/28/2011
March 2, 2011 at 3:30 p.m.
San José City Council Chambers
200 E. Santa Clara Street
San José, CA 95113

Airport

Airport Rescue and Fire Fighting
Preliminary Business Case Posted 2/28/2011
March 2, 2011 at 1:30 p.m.
San José City Council Chambers
200 E. Santa Clara Street
San José, CA 95113

PRNS

Parks Landscape Maintenance Services & Custodial Services 
Final Business Case Posted 5/27/2011
March 23, 2011
6:30 p.m. - 8:00 p.m.
Willows Community Center
2175 Lincoln Avenue
San José, CA 95125 March 24, 2011
6:30 p.m. - 8:00 p.m.
Edenvale Community Center
330 Branham Lane, East
San José, CA 95111 March 29, 2011
6:30 p.m. - 8:00 p.m.
Alum Rock Youth Center
137 N. White Road
San José, CA 95127

PRNS

Graffiti Eradication Services 
Final Business Case Posted 5/27/2011

ESD

Recycle Plus Billing and Customer Service