Frequently Asked Questions (FAQ)
Who do I contact regarding maintenance of the trails?
Who do I contact when I see debris in a creek or river next to the trail?
Contact the Santa Clara Valley Water District’s via their Access Valley Water web site.
Who do I contact for debris or maintenance issues on public streets (not on the trail system)?
Please contact the City's Department of Transportation dispatch office at 277-4373 between the hours of 7:00 a.m. to 4:00 p.m. Mon-Fri except holidays. Dispatchers can either take care of an issue or direct the call appropriately.
How do I reach Caltrans for highway work near a trail?
Visit Caltrans website to provide details about the repair request http://www.dot.ca.gov/hq/maint/msrsubmit/
How do I reach the VTA for transit work near a trail?
Call the VTA customer service support at: 408-321-2300
I'm managing a nearby project and need to close the trail temporarily for public safety reasons - how do I do that?
Please follow the City's Trail Closure Policy and inform the Trail Manager as soon as possible for review, input and public notification.
Emergency & Safety Concerns
Who do I call in an emergency?
Call 911 from a telephone or 277-8911 from a cell phone. Watch for milestone markers on select trail systems to help responders determine your location and quickest means of access.
Who do I call for a non-emergency concern?
If no immediate danger or hazard, you may call 311 to reach the Police Department.
Who do if I contact to report suspicious behavior or have a concern about public safety?
You may not perceive the issue to be an emergency, but it is appropriate to call 911 so that operators and the Police can make an assessment and take appropriate action.
Who do I call about graffiti or vandalism?
Reports can also be made with the free smart phone app - They can also report graffiti by downloading the smart phone APP, “SAN JOSE CLEAN” (available from the iTunes or Android Marketplace.)
Who do I call to report a homeless encampment or vagrancy?
Call 911 if activity presents an immediate risk to public safety.
To report an established encampment contact the Housing Department through their website. Alternative, please call the City’s Homeless Helpline at (408) 510-7600.
Can I use the trail during storm events?
You should proceed with extreme caution during rainy weather and not travel through any standing water. Many trail under-crossings may be beneath water during and after a storm event and may also be impacted by submerged debris. Maintenance staff monitors these facilities and seek to have them cleared as quickly as possible after a storm.
What do I do if I see a Mountain Lion?
Call 911 immediately for the following conditions: immediate threat to humans, acting aggressively, sick or injured. If you see a mountain lion near a park or trail, call (408) 793-5510 or send an email to the Park Concern Hotline. Park Operations staff can post warning signage as appropriate and take any other necessary actions. For more information on Mountain Lions, go to the California Department of Fish and Game web site.
How do I volunteer to help maintain the trails?
How do I volunteer to support development of the Guadalupe River Park and Trail?
The Guadalupe River Park Conservancy champions expansion, maintenance and programming of the park. Visit the conservancy's volunteer page to learn how you can participate.
About San Jose and the region's trails
Does trail mileage reported include sidewalks and streets?
No San Jose's reported trail mileage is based entirely on off-street trails. Gaps in the system that require travel on a sidewalk or street do not contribute to mileage. San Jose's Greenprint describes development of the 100-mile trail network as an entirely off-street facility. Minor walking paths through parks or plaza spaces are not counted.
Where can I get information on trails in the surrounding region?
Visit the links page for route planning tools and websites for neighboring agencies.
Who do I contact to learn about a developing trail?
Email questions to the Trail Manager.
Who do we contact to host a marathon or other special event along a trail?
How can I support development of more trails and open space?
Join the San Jose Parks Foundation. Contact your local, state and federal government officials to express support for trail funding programs. We can always use Letters of Support when submitting grants – getting them from companies that see the trails as an important commute option makes the grant application far more compelling. Please introduce us to your employer's lobbying or advocacy group.