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Rental Property Owner Resources
Multiple Housing Program

A Residential Occupancy Permit (ROP) is required for rental property with three or more units under one roof. This includes apartments, hotels, motels, fraternities, sororities, emergency shelters, and residential care facilities. Condominiums are not included on the Multiple Housing Roster and they do not require an ROP.  Permits must be renewed annually. The annual invoice is mailed in mid-November and payment is due by December 31st.  Frequently Asked Questions

The Multiple Housing Program provides three levels of service. The service level tier assignment is listed on the Multiple Housing Roster

Action Needed by 12/31/14 for Buildings Assigned to Service Level Tier 1

An affidavit must be completed using the Online Permit System no later than December 31, 2014 or the building will be reassigned from Service Level Tier 1 to Tier 2.  In the online affidavit, the owner or owner's agent must agree to inspect every unit in the building on an annual basis and upon change in tenancy, provide a copy of the Self-Certification Inspection Checklist to tenants within five working days of the inspection, and maintain electronic or hard copies of the records for seven years.  In order to register online, use the owner name as it appears on the invoice.  For property managers who will act as the owner's agent, use the business license for the property management company to log in.  Search business licenses or complete an application with the Finance Department.  There is a guide to completing the online certification.  

Contact Us


IN PERSON OR BY PHONE:                           ONLINE:
4th Floor of City Hall -- (408) 535-7770                Code Service Request form 
Monday through Friday
8:00 am to 12:00 pm; and 
1:00 pm to 5:00 pm