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Rental Property Owner Resources
Multiple Housing Program

A Residential Occupancy Permit (ROP) is required for rental property with three or more units under one roof. This includes apartments, hotels, motels, fraternities, sororities, emergency shelters, and residential care facilities. Condominiums are not included on the Multiple Housing Roster and they do not require an ROP.  Permits must be renewed annually. The annual invoice is mailed in mid-November and payment is due by December 31st.  Frequently Asked Questions

The Multiple Housing Program provides three levels of service. The service level tier assignment is listed on the Multiple Housing Roster

Service Level Tier 1 - Deadline for Online Affidavit Extended to 1/30/15

An affidavit must be completed using the Online Permit System in order to maintain Service Level Tier 1 status.  Permit holders who paid the permit fee on time were mailed a letter on 1/12/15.  The letter identifies customer numbers that can be used as an alternative to becoming a registered user.  The online guide has been updated.  

In the online affidavit, the owner or owner's agent must agree to inspect every unit in the building on an annual basis and upon change in tenancy, provide a copy of the Self-Certification Inspection Checklist to tenants within five working days of the inspection, and maintain electronic or hard copies of the records for seven years. 

Guides to Using Online Permit Pay and Affidavit Certification

There is a online guide.  

Contact Us

IN PERSON OR BY PHONE:                           ONLINE:
4th Floor of City Hall -- (408) 535-7770                Code Service Request form 
Monday through Friday
8:00 am to 12:00 pm; and 
1:00 pm to 5:00 pm