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Code Enforcement
200 E. Santa Clara St.
4th Floor
San Jose, CA 95113

Ph: (408) 535-7770

8:00 am-Noon; 1:00-5:00pm

Service Request Form
Multiple Housing Inspection Program
Code Connection Get our new bimonthly Code Connection newsletter for helpful information and practical tips on inspection preparedness and keeping your building safe. Subscribing is free and easy. Sign up to join our mailing list.

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Upcoming FREE Trainings for Owners & Managers

Understanding the Residential Occupancy Permit Invoice & Online Registration

October 26

6:45 - 8:00 p.m.
San José City Hall Wing Rooms 119-120
RSVP Today!

Multiple Housing Inspection Program

A Residential Occupancy Permit (ROP) is required for rental property with three or more units under one roof. This includes apartments, hotels, motels, fraternities, sororities, emergency shelters, and residential care facilities. Condominiums are not included on the Multiple Housing Roster and they do not require an ROP. Permits must be renewed annually. The annual invoice is mailed in mid-November and payment is due by December 31st.  Frequently Asked Questions

The Multiple Housing Program provides three levels of service; inspections will be conducted on a 3, 5 or 6 year cycle depending upon the Service Level Tier assignment listed on the Multiple Housing Roster. The assigned inspector will provide the handout How to Prepare for a Routine Housing Inspection.

Prior Planning approval is required before making changes to the exterior of multi-family dwellings. Owners and managers are encouraged to ensure that building, plumbing, mechanical and electrical permits are obtained and finaled. There is a short list of projects that are exempt from permits. Unpermitted work will need to be legalized. Useful forms and handouts are available from the Building Division website. Check the status of permits at 

Code Connection Newsletter
For current and past issues of Code Connection, the Multiple Housing Program newsletter, visit the Code Connection page.

Online Residential Occupancy Permit Renewal

Need help renewing the 2017 Residential Occupancy Permit online? The Residential Occupancy Permit Online Renewal Guide will be updated in October for the annual renewal that will be mailed in mid-November.

Service Level Tier 1 - Responsibilities

All owners of multi-family buildings are responsible for maintaining those buildings in compliance with minimum housing standards. Additionally, an owner or owner's agent who wants to maintain Tier 1 status must agree to check every unit in the building on an annual basis and upon change in tenancy, provide a copy of the Self-Certification Checklist to tenants within five working days of the inspection, and maintain electronic or hard copies of the records for seven years. If any units cannot be self-certified, then Code Enforcement must be notified no later than July 31st of each year.  An affidavit must be completed using the Online Permit System during the renewal process for the Residential Occupancy Permit. For more information, see the Residential Occupancy Permit Online Renewal Guide.

Owner Relocation Obligations

The San Jose Municipal Code specifies the circumstances under which owners are obligated to relocate tenants due to substandard housing conditions after the City issues a notice of violation.

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