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IT Strategic Plan
The IT Strategic Plan is a holistic planning and strategy formulation process, starting with technical SWOT (Strengths Weaknesses Opportunities Threats) assessments, building a vision and strategy for the future with input from City stakeholders and constituents, and resulting in the creating of a target plan with investment commitments. See IT Strategic Plan.
IT Strategic Direction
  1. Engage an exceptional team defined by our solutions, service, and growth.
  2. Re-platform onto current, responsive technologies and services as our foundation.
  3. Secure to manage evolving cyber security risks and operational requirements.
  4. Maximize investments through project management and user-centric approaches.
  5. Accelerate the City's ability to execute and sustain innovation.
  6. Focus on prioritized business needs:
    • Customer Relation Management (CRM)
    • Data platform for decision-making + transparency
    • Business Process Automation
Technology Alignment 
To help achieve our technology goals for our residents and staff of San José and align them with the Mayor's Office Smart City Visionwe have incorporated various advisory boards. 

Current board:
Cybersecurity Advisory Board - coming June 2018

Previous board:
Innovation & Technology Advisory Board - March 2017 - March 2018