Click to Home
Go To Search
Planning Building and Code Enforcement
CommunityBusinessVisitorsGovernmentEnvironment
San Jose Home
Use Case Feedback

Thank you for visiting sjpermits.org! We are redesigning it to enhance the user experience and to provide various additional online services to our users. 

To be able to serve you better, we are seeking your comments on the functionality and design of the system. Please take 15 to 30 minutes to follow the instructions below and review some of the available use cases. Your feedback on their flow will help guide the design and implementation of the new sjpermits.org website.

  • Our new sjpermits.org portal will still have the concepts of unregistered user services and registered user services.
  • Unregistered users are able to search for permits, applications, and properties.  Registered users are able to apply for permits, pay applications or schedule inspections (and many more) in addition to what unregistered users can do.
  • If you are an existing portal user, you will be guided to migrate your current user account to the new portal when you first try to log into the new portal. The use case for this is not included here. 
  • If you are a new user and you would like to create an account to get access to registered users' services, then you would have to go through the steps in the New User Registration Use Case.  Please click on the New User Registration Use Case PowerPoint to see the flow and follow the instructions on the last slide to give us your feedback on this use case.

Once you are a registered user, you will be able to apply for many types of permits online.  Two of the sample use cases are included here.  Please click each of them to see the flows and follow the instructions on the last slide to give us your feedback on these use cases.

PowerPoint Version (For Best Experience):


PDF Version (For Non-PowerPoint Users):

If you are a registered user or a business owner and you manage your employees/contractors, the new Member Management features would save you many trips to the City Hall. Please click Updating Existing Members and Adding a New Member Use Case below to see the flows and follow the instructions on the last slide to give us your review comments on this use case.


Thank you.