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The City of San José is creating the civic technology foundation that helps our community thrive every day.

As the Capital of Silicon Valley and 10th largest city in the United States, the City of San José manages an incredible array of services and assets. The City operates a budget of $3.2 billion, over 6,000 employees, and supports a vibrant community of one million residents and businesses across 180 square miles. We aspire to be as innovative as the community we serve!

The Information Technology Department (ITD) aims to provide meaningful impact through smart uses of technology in service of employees and the community. IT executes and sustains vital City services through business solutions, cybersecurity, and the Customer Contact Center. Services are powered by robust infrastructure and operations which include an expansive municipal area network, compute and storage, and enterprise productivity and collaboration tools. IT provides citywide Strategic IT Planning, administers the Enterprise Architecture and product-portfolio management, fiscal and billing services.

We serve as a partner and catalyst as all City departments work to achieve the San José Smart City Vision.


Projects
IT Strategic Plan
 Speed Up San José
Collaboration! My San Jose San José Open Data
Digital Inclusion Broadband Strategy
 The Team Fun Cube! 
 
Customer Satisfaction
74%

Project
Success Rate

<5%
 System Reliability
99.7%
 Employee Engagement
8%
 Gender
Diversity

60% - F
40% - M
Ethnic Diversity
African American 4%
Asian  47%
Caucasian 27%
Hispanic 8%
Indian 15%

 
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