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Employee Assistance Program
The City's Employee Assistance Program (EAP) offered through Managed Health Network (MHN) has been established to offer free, confidential counseling to all full-time and part-time benefited employees (except Temporary Executive Managers and Temporary Unclassified Employees).  Services cover a wide range of personal issues including marital, family, interpersonal, emotional, and substance abuse issues.  In addition, a number of life management services are available to help you with child and elder care, legal, financial, credit, IRS, and retirement issues.

EAP Benefits

The first five (5) visits* per incident per year are free. If additional appointments are necessary, you will have to pay for them.  However, as a City employee, you may pay a reduced rate for additional counseling services.

If an incident is exceptionally serious, your counselor may refer you or your dependent to a psychologist or to another agency in a special field of expertise.

If referred to EAP by your supervisor for a work-related problem, you do not have to pay for additional appointments after your first 5 appointments.  Visiting an EAP counselor at the recommendation of your supervisor is usually voluntary, but in some cases it may be mandatory.  Refer to your Memorandum of Agreement MOA for specific information.

* The limit of five (5) visits per incident does not apply to sworn police and fire employees, safety dispatchers, and their respective dependents.

Life Management Benefits

Unlimited telephone consultations are available to employees and their eligible dependents for life management issues.  Examples of life management consultation areas include Pre-Retirement Planning, Financial Planning, Child and Elder Care Referral, Taxpayer Consultations, and Legal Guidance (for questions regarding wills and contracts or questions related to family, real estate, personal injury, criminal and consumer law).

Telephone consultation sessions are usually limited from 30 to 60 minutes for each call; however, eligible participants are entitled to an unlimited number of free consultations throughout the year.


All full-time and part-time benefited employees (except Temporary Executive Managers and Temporary Unclassified Employees) are eligible for this benefit and are given the option to enroll their eligible dependents.


The Employee Assistance Program is paid for by the City of San José.


For information about the City's EAP plan, email Human Resources - Employee Benefits at .

To contact Managed Health Network


Enter access code in "Company Code" field as follows:
  • Sworn (Includes Dispatchers) web access: sanjosesworn
  • Non-Sworn web access: sanjosenonsworn
Phone: (888) 800-0059

If you are experiencing a medical or psychiatric emergency, please dial 911.