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Fire Communications
San José Fire Communications is a division of the San José Fire Department. The San José Fire Department is a community where family, integrity, and trust are highly regarded and rewarded. Our mission is to serve the community by protecting life, property, and the environment through prevention and response.
 
San José Fire Communications is staffed by highly experienced, trained and motivated people who are proud to be the first point of contact for those requiring emergency service in our community. Our emergency response personnel depend on and value the high level of service provided by our dispatchers from initial 9-1-1 contact to the conclusion of any and all incidents. We encourage anyone to visit our great City and, with advanced approval, visit our Fire Communications Dispatch Center as well.


Becoming a SJFD Public Safety Radio Dispatcher
If you are considering embarking on the road to a rewarding career as a public safety dispatcher, along with the information aforementioned, keep in mind the following:
  • The dispatcher's job is stationary.
  • Most of the work we do is verbal.
  • We must be able to multitask.
  • We need to interact with many different people on a daily basis.
  • We serve a diverse, multicultural, multilingual community.  Bilingual candidates are encouraged to apply.
  • We have high visibility - our performance is always taped.
  • We have a high level of responsibility to the public. There are serious consequences if errors are made.
  • We must provide information and make decisions with little time to spare.
  • We perform duties that may be critical to the safety of the public and firefighters.
  • Initially, we complete over a year’s worth of training to learn and become excellent at the job.
  • We are certified and consistently receive recertification in: Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), CPR, and the use of an Automated External Defibrillator (AED).
  • Uniforms are required.


MINIMUM QUALIFICATIONS
Education: Successful completion of high school, GED, or California Proficiency Certificate. Three (3) years customer contact experience OR (1) year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center.  Successful completion of an intensive background investigation.  U.S. Citizenship or legal authorization to work in the united states upon appointment.

SALARY AND BENEFITS

  • Excellent Salary
  • Shift Differential payment
  • Bilingual pay differential
  • $500.00 Uniform Allowance
  • Medical, Dental and Vision plans
  • City of San José Retirement


Field Communications
San José fire dispatchers also operate one of the nation's leading Incident Dispatcher Teams (IDT). Certified and qualified members of San José Fire Communications deploy the department's mobile communications unit to the scene of major events and provide on-scene communications, resource accountability, and documentation support at the incident command post. This support has become an important part of overall incident command and risk management during critical incidents. San José's dispatchers provide this expertise locally as well as through the state's fire and rescue mutual aid system 


JOIN THE SJFD-DISPATCHER RECRUITMENT NEWS FLASH MAILING LIST

If you are interested in being notified when future application or testing processes occur, please click here to join the SJFD - Dispatcher Recruitment News Flash email list..