The dispatcher will then ask you a series of questions based on the medical problem the patient is having. These questions are predetermined using the Medical Priority Dispatch System (MPDS). After the questions are answered, the dispatcher will provide you with instructions to assist the patient while the emergency units are en route to the location
of the emergency. Fire dispatchers are able to provide instructions to help patients with breathing difficulties, to provide CPR, to assist a person who is choking, or to help deliver a child.
Calling 9-1-1 for a Fire Emergency
If you are reporting a fire emergency, be prepared to answer the following questions:
The dispatcher will then ask you a series of questions based on the type of fire emergency you are reporting. These questions are predetermined using the Fire Priority Dispatch System (FPDS). After the questions are answered, the dispatcher will provide you with instructions pertinent to the emergency you are reporting. Fire dispatchers are able to provide instructions to assist individuals trapped in a structure fire, to help individuals in sinking vehicles, or to assist individuals with children locked in vehicles.
To meet the needs of the diverse community we serve, the Communications Center is set up to assist callers whose first language is not English. We utilize a very helpful and accurate interpreter service which assists in obtaining the nature of the emergency. We are then able to relay the information to the units responding and with the help of the interpreter we can relay instructions to all callers.
Remember: Whatever your emergency may be, the dispatchers are there to help. While one dispatcher speaks with a caller on the phone, another dispatches the emergency units to the location of the emergency. Speaking to a 9-1-1 dispatcher does not slow down the response of the units coming to your location. It only helps the emergency units responding understand the situation they will encounter.