I. INTRODUCTION
A. BACKGROUND AND PURPOSE
B. METHODOLOGY
C. EXECUTIVE SUMMARY
Findings
Opportunities For Improvement
Key Priority Areas
II. CUSTOMER PERCEPTIONS
III. EMPLOYEE PERCEPTIONS
IV. ISSUES IMPACTING SEVERAL FUNCTIONS
A. BUDGETS AND FEES
B. INSPECTION OFFICE
C. MISCELLANEOUS
D. TECHNOLOGY
E. NEW CITY HALL AND PERMIT CENTER
F. ORGANIZATIONAL ISSUES
G. PRIOR STUDIES/IMPLEMENTATION
H. SETTING THE STRATEGIC DIRECTION/PERFORMANCE STANDARDS
V. PLANNING, BUILDING AND CODE ENFORCEMENT
A. DEPARTMENT ORGANIZATION
B. ASSISTANT DIRECTOR
C. ADMINISTRATIVE OFFICER
D. CODE ENFORCEMENT
VI. BUILDING DIVISION
A. PROFILE
B. DESCRIPTION OF ACTIVITIES
C. FINDINGS
D. ADMINISTRATION
E. PERMIT CENTER
F. PLAN CHECK
G. INSPECTION
H. STAFFING ANALYSIS
I. PUBLIC BUILDING PLAN CHECK AND INSPECTION
VII. PLANNING DIVISIONS
A. PLANNING SERVICES DIVISION PROFILE
B. PLAN IMPLEMENTATION DIVISION PROFILE
C. FINDINGS
D. COMMITTEES
E. STAFFING LEVELS
F. ORGANIZATIONAL ISSUES
G. CHANGE AND IMPLEMENTATION
H. COMMUNICATION AND MEETINGS
I. TRAINING AND PROFESSIONAL DEVELOPMENT
J. PERMIT PROCESSES
K. ENVIRONMENTAL REVIEW
L. PLANS, POLICIES AND ORDINANCES
M. PUBLIC INFORMATION COUNTER
N. PLANNING SERVICE AT THE BUILDING COUNTER
O. CLERICAL SUPPORT
P. INFORMATION MANAGEMENT
Q. TELEPHONES AND EQUIPMENT
VIII. FIRE PREVENTION
A. PROFILE
B. DESCRIPTION OF ACTIVITIES
C. FIRE PREVENTION FOCUS GROUP
D. FINDINGS
E. INSPECTIONS
F. STAFFING ANALYSIS
IX. PUBLIC WORKS - DEVELOPMENT SERVICES
A. PROFILE
B. DEVELOPMENT SERVICES FOCUS GROUP
C. FINDINGS
D. ORGANIZATION
E. WORK FLOW AND MANAGEMENT
F. ADMINISTRATIVE ISSUES
G. GRADING
H. INSPECTION
X. REDEVELOPMENT
A. PROFILE
B. DIVISION OF LABOR: CITY/RdA
C. CUSTOMER COMMENTS
D. JUST ANOTHER DEVELOPER
E. ORGANIZATIONAL OVERVIEW
F. PERMITTING PROCESS
G. REDEVELOPMENT WEB SITE
H. TEAM BUILDING
XI. OTHER FUNCTIONS
A. ECONOMIC DEVELOPMENT
B. TRANSPORTATION
C. HOUSING
XII. BENCHMARKING
A. ORGANIZATION OF FUNCTIONS
B. CITY COMPARISONS
C. CONSULTANT OBSERVATIONS |
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