ADMINISTRATION/PAGING

To reach the administration offices call (408) 501-7600. To page someone at the Airport, call (408) 277-4759.

AIRPORT FIRE STATION

The San José Fire Department Station 20 at the Airport is located at 1433 Airport Boulevard. For information call (408) 277-4759.

AIRPORT PARKING

Information regarding parking for disabled persons is available at (408) 277-3145. For general parking information call (408) 277-4759.

SOUND MANAGEMENT

For concerns about airport noise, call (408) 501-0956.

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ANIMALS

BARKING DOGS
For concerns about barking dogs: Citizens bothered by habitually barking dogs should obtain the name and address of the owner. A complaint may then be lodged with the City of San José Animal Care and Services Division at (408) 578-7297. The dog owner will be issued a warning.

BEES
The keeping of bees (apiaries) in San José is regulated by City ordinance. Any questions or problems concerning bee keeping or enforcement should be referred to the City of San José Animal Care and Services Division at (408) 578-7297. For bee swarms on private property, the property owner should contact a beekeeper or a pest control company for removal. Neither the City nor the Humane Society removes bees or hives.

SPAY/NEUTER
For information on [St Gregory, Julie] South Bay Area low-cost spay neuter programs please log onto www.sanjoseanimals.com

INJURED/STRAY
San José has a leash law. Owners must keep their animals fenced in or on a leash not to exceed six feet in length at all times. If you see an injured, lost, or stray animal, call the City of San José Animal Care and Services Division at (408) 578-7297. Stray animals may be brought to the Humane Society of Santa Clara County at any time.

LICENSING
The City requires that every dog and cat over four months old be licensed each year. You may apply for a license through the City of San José Animal Care and Services Division at (408) 361-6650 . Proof that the animal has had a rabies shots must accompany the application for license. With proof of spay or neuter, you will receive a discount for this service.

LOST
If you have lost a pet you should come to the City of San Jose Animal Care Center located at 2750 Monterey road to look for them right away.

DEAD ANIMAL REMOVAL
Dead animals are removed by the City of San José Animal Care and Services Division, (408) 578-7297. If on a freeway or onramp, call Caltrans at (650) 358-4127. If on an expressway or in a County area, call (408) 779-4791.

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BUSINESS

BUSINESS ASSISTANCE

Information about incentives, loan programs, location alternatives, employment training, and other business resources is available from the Office of Economic Development at (408) 535-8181.

FIRE CLEARANCE

Business operations and processes may require Fire Department clearance before start up. Locations must meet fire prevention standards as written in the San José Fire Code. Inquiries should be directed to (408) 535-7750.

HOME OCCUPATION/HOME-BASED BUSINESS

A home occupation is a business or commercial activity conducted in your home. A home occupation must meet certain requirements including the payment of a Business tax. A brochure outlining the home occupation requirements may be obtained from the Planning Division, Room 400, City Hall Annex or by calling (408) 535-7055.

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TEAM SAN JOSE www.sanjose.org

EVENT FACILITIES AND CULTURAL ARTS

HP PAVILION

Since its grand opening in September 1993, the HP Pavilion has had over 1.5 million people attend its many events, including concerts with big name entertainers such as Barbra Streisand, Luciano Pavarotti, Neil Diamond, and George Strait; and family shows like Ringling Bros. and Barnum & Bailey Circus and Walt Disney's World on Ice. The HP Pavilion is home to the National Hockey League, San José Sharks and the Arena Football League, San José Sabercats. Capacity ranges from 17,483for hockey to 18,500 for basketball and 20,000 for in-the-round-concerts. Located in downtown San José at West Santa Clara and Autumn Streets, near the Guadalupe Parkway, the Arena is easily accessed from U.S. Highway 101 and Interstate Highways 280 and 880. For information concerning upcoming events or general inquiries, call the HP Pavilion main number at (408) 287-9200.

For events in the San José McEnery Convention Center, Center for the Performing Arts, Montgomery Theater, Civic Auditorium, or Parkside Hall, please call the Events Hotline at (408) 277-3900.

CULTURAL ARTS

For information on public art, the Arts Education Program, downtown promotions and events, the Arts Grant Program, and the Banner Program, call (408) 277-5144.

SAN JOSÉ SHARKS

For information on how to get tickets for the San José Sharks, call (408) 999-5757. To purchase Sharks individual game tickets call (408) 998-TIXS. For all other inquiries call the administrative offices at (408) 287-7070.

TOURIST INFORMATION

Call the Convention and Visitors Bureau at (408) 295-9600 or F.Y.I. Event Line 1-888-SAN-JOSE.

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CODE ENFORCEMENT

General Code Enforcement investigates complaints about Municipal Code violations relating to health, safety, nuisances, housing, and zoning. When an inspector receives a complaint, he or she determines if either a warning notice or an immediate inspection is needed to correct the problem. Warning notices are mailed to the responsible parties informing them that an alleged violation has been reported. In cases where an immediate inspection is needed, Inspectors will make an appointment with the party or visit the property unannounced. The telephone number is (408) 277-4528.

MULTIPLE HOUSING INSPECTION PROGRAM

The Multiple Housing Inspection Program issues permits of occupancy for all apartment units, hotels, motels, guest houses, residential facilities, and fraternity and sorority houses. Inspectors are responsible for investigating complaints about substandard housing and for conducting systematic inspections of all apartment complexes. They enforce both the California State Housing Code and the San José Municipal Housing Code. The telephone number is (408) 535-3860.

MULTIPLE HOUSING RENTAL TRAINING PROGRAM

The Multiple Housing Rental Training Program educates rental property owners on how to effectively manage their properties for the purpose of improving the value of their City of San José investment. The program provides over nine hours of training in four sessions. Ten courses are conducted each year. The telephone number is (408) 535-3860.

ABANDONED VEHICLES

The Code Enforcement Vehicle Abatement Program is responsible for On-street and Public Property Vehicle Abatement, Private Property Vehicle Abatement, and Uninsured and Inoperable Vehicles. Vehicles that are abandoned on the street should be reported to the Vehicle Abatement Hotline at (408) 277-5305. To report an inoperable or disassembled vehicle on private property, call the Code Enforcement Division at (408) 277-5305. The City also provides free towing to residents who have junked or inoperable vehicles stored on their property by calling (408) 277-4528. To report vehicles parked on unpaved surfaces call (408) 277-5305. To report abandoned vehicles in County areas, call (408) 299-2311.

LANDFILL ENFORCEMENT

The Local Enforcement agency (LEA) Program is the lead permitting and enforcement agency for the California Integrated Waste Management Board (CIWMB). The LEA program is part of the Department of Planning, Building, and Code-Enforcement, Division of Code enforcement. The LEA regularly inspects permitted facilities or approved operations. The LEA is ultimately responsible for all solid waste disposal and handling within the City of San José. Complaints about odors emanating from sanitary landfill sites should be referred to the "Odor Hotline" at (408) 277-8725.

VACANT/HAZARDOUS BUILDINGS

If you see an abandoned building which poses a potential hazard, report it to the Code Enforcement Division by calling (408) 277-4528. The City will then investigate and may order the building to be securely boarded up and made safe. A building that appears to be a potential fire hazard should be reported to the Fire Prevention Bureau at (408) 535-7750.

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DISABILITY ACCESS PROGRAMS

CURB CUT RAMPING PROGRAM

City facilities requiring curb cuts for wheelchair access may be reported to (408) 535-3850.

DISABLED PARKING INSTALLATION ON PUBLIC STREETS

To request an evaluation and installation of a disabled parking location on a public street or outside a residence, please call (408) 535-3850.

TELEPHONE ACCESS FOR PERSONS WITH HEARING AND SPEECH IMPAIRMENTS

Emergency Calls 9-1-1

Police Non-emergency Calls 3-1-1

City Government information use the Call Center (408) 294-9337(TTY)
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TROUBLE SHOOTER IN ALTERNATIVE FORMAT

This publication can be made available, upon request, in alternative formats, such a Braille, large print, audio-tape or computer disk. Requests can be made by calling (408) 793-5543 (Voice) or (408) 294-9337 (TTY). Spanish version won't be current until the end of January.

THERAPEUTIC SERVICES
The Office of Therapeutic Services provides recreation, education, and community services to enrich the quality of life for individuals with disabilities. For information, call your local Community Center or (408) 251-4449 (main)..

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DISASTERS

EMERGENCIES

To report an Emergency call 9-1-1. During a disaster, stay off the phones except to report emergencies and make sure your phones are properly hung up. The San José Prepared! program encourages you, your family, and your neighborhood to be prepared before the next disaster happens. You should be prepared at home, in your car, at school, and at work. The City will not be able to respond to every citizen's needs during or immediately following a disaster.

The City of San José's Office of Emergency Services can provide you with information on earthquake preparedness and how to prepare for other disasters. Office telephone number is (408) 277-4595. San José Prepared! telephone number is (408) 277-4598.

FLOOD ZONE IDENTIFICATION

The Federal government has designated certain areas as potential flood hazard zones. Call (408) 535-7803 for recorded information, and leave your name, address, parcel number, and telephone number. City staff will research your information and return your call. For flood elevation certification, call (408) 535-6817.

GAS LEAKS

If you smell gas either indoors or out in the street, call the Customer Service Department of the Pacific Gas and Electric Company -- any time of the day or night -- at 1-800-743-5000. If the leak is so severe as to pose a danger of imminent fire or explosion, call 9-1-1.

Help line (Natural Disaster)

In the event of a natural disaster, the City Help line (408) 277-HELP (4357) is a ready source of information on road closures, evacuation centers, and disaster recovery information.

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ELECTRONIC BULLETIN BOARD

BULLETIN BOARD

The City of San José - Public Works Division provides a fax-back service for construction, bid listing of projects out to bid, and pertinent information. Visit the www.sanjoseca.gov site and hit the department links for Public Works.

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EMPLOYMENT INFORMATION

200 E. Santa Clara St. 2ed Wing, San José, CA 95113 (408) 535-1285
http://jobs.cityofsj.org

JOB HOTLINE

To access the City of San José's Job Hotline Recording, call (408) 535-6800.

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ENVIRONMENTAL CONCERNS

ENERGY CONSERVATION

Energy conservation assistance, including weather-stripping and insulation information, is available from the Environmental Services Department by calling (408) 535-8550.

ENVIRONMENTAL REVIEW

The California Environmental Quality Act (CEQA) requires the City to consider the environmental effects of its actions before making decisions on a wide range of public and private projects. For more information on the environmental review process, call the Department of Planning, Building and Code Enforcement at (408) 535-3555.

GEOLOGIC CONCERNS

When the development of a land parcel is contemplated and located in a geological hazard zone, the City staff must evaluate the potential soil or geological problems. For information regarding the City's Geological Hazard Ordinance, call (408) 535-8300.

HAZARDOUS MATERIALS

This division of the Bureau of Fire Prevention regulates handling, storage, and use of hazardous materials. Questions regarding the toxic gas ordinance, underground tanks, and Hazardous Materials Management Plans can be referred to (408) 535-7750.

ILLEGAL DUMPING

It is illegal to dispose of any type of material, garbage, large items, or hazardous waste on the side of the road, in parks, alleyways, commercial dumpsters, or vacant lots. If you witness someone dumping illegally, call Code Enforcement at (408) 277-4528. If you don’t know who left the debris, call the Department of Transportation dispatch at (408) 277-4373.

If you need to dispose of large household items, call Recycle Plus at (408) 535-3515 to make an appointment for bulky goods collection. If you live in a house, the fee is $21.50 for up to three large items. If you live in an apartment, contact the manager or owner.

Visit www.sjrecycles.org for up to date information.

STORM DRAINS

The City storm drain system was designed to handle only clean rain water runoff. Substances such as motor oil, soap, and paint should not be washed into the gutter or poured into the storm drains because the storm drain system empties into the San Francisco Bay. To report the dumping of pollutants into the storm drain system, call Environmental Enforcement at (408) 945-3000 or 382-8800.

WATER CONSERVATION INFORMATION

Tips on saving water in your home are provided by your water company. You may also call the City's Water Efficiency Program at (408) 535-8565. Violations of the City's Water Conservation Codes can be reported to (408) 277-4528.

WATER POLLUTION CONTROL PLANT

The Water Pollution Control Plant serves the City of San José and surrounding cities. It treats all water from the sanitary sewer system and recycles treated wastewater. To report a sewage spill or drainage problem, call the Department of Transportation at (408) 277-4373.

WATER SUPPLY AND LEAKS

Property owners are responsible for repairing leaks which occur on their property. Three water utilities provide water to the San José community. San José Water Company, (408) 279-7900 a private water utility, provides water to major portions of the City. The telephone number for the San José Municipal Water System, which serves the Alviso, Evergreen, North San José, Coyote, and Edenvale areas of the City is (408) 277-4036. The Great Oaks Water Company, at (408) 227-9540, provides water to the Santa Teresa area of San José.

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EVENT FACILITIES AND CULTURAL ARTS

HP PAVILION

Since its grand opening in September 1993, the HP Pavilion has had over 1.5 million people attend its many events, including concerts with big name entertainers such as Barbra Streisand, Luciano Pavarotti, Neil Diamond, and George Strait; and family shows like Ringling Bros. and Barnum & Bailey Circus and Walt Disney's World on Ice. The HP Pavilion is home to the National Hockey League, San José Sharks and the Arena Football League, San José Sabercats. Capacity ranges from 17,483for hockey to 18,500 for basketball and 20,000 for in-the-round-concerts. Located in downtown San José at West Santa Clara and Autumn Streets, near the Guadalupe Parkway, the Arena is easily accessed from U.S. Highway 101 and Interstate Highways 280 and 880. For information concerning upcoming events or general inquiries, call the HP Pavilion main number at (408) 287-9200.

Team San Jose

For events in the San José McEnery Convention Center, Center for the Performing Arts, Montgomery Theater, Civic Auditorium, or Parkside Hall, please call the Events Hotline at (408) 277-3900.

CULTURAL ARTS

For information on public art, the Arts Education Program, downtown promotions and events, the Arts Grant Program, and the Banner Program, call (408) 277-5144.

SAN JOSÉ SHARKS

For information on how to get tickets for the San José Sharks, call (408) 999-5757. To purchase Sharks individual game tickets call (408) 998-TIXS. For all other inquiries call the administrative offices at (408) 287-7070.

TOURIST INFORMATION

Call the Convention and Visitors Bureau at (408) 295-9600, or F.Y.I. Event Line 1-888-SAN-JOSE. Also see: www.sanjose.org

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FIRE

CITIZEN CPR AND FIRST AID CLASSES

CPR and First Aid classes are available to the general public. Classes are taught by fire fighters and a nominal fee is charged. To register by phone please call CPR-4YOU (408) 277-4084.

CITIZEN COMPLAINTS

To report complaints or potential fire hazards, please call (408) 277-4656. Complaints can be made anonymously.

CODE INSPECTIONS AND ENFORCEMENT

The Bureau of Fire Prevention conducts fire safety and hazardous material inspections.

Engineering Plan Review (408) 535-7750
Engineering Systems Review (408) 535-7750
Inspections (408) 535-7751
Hazardous Materials (408) 535-7750

FIRE

To report a fire in progress, phone 9-1-1.

For non-emergency/dispatch (408) 277-8950.

HYDRANTS

Leaking fire hydrants should be reported to the appropriate water company:
Great Oaks Water Company (408) 879-8246.
Municipal Water System (408) 277-4036.
San José Water Company (408) 279-7900.

INVESTIGATION

For arson and fire cause investigations call Fire Investigation at (408) 277-5124. Anonymous tips can be called into the Arson Hotline at 27-ARSON (408) 277-7766.

SAFETY/ HAZARDS

If you suspect a potential fire hazard, phone the Fire Department at (408) 277-8950.

FIRE ADMINISTRATION

The mailing address is San José Fire Department, 170 W. San Carlos Street, 4th floor, San José, CA 95113-2005. The Fire Administration, non-emergency telephone number is (408) 277-4444.

FIRE PREVENTION

The non-emergency telephone number is (408) 277-8950.

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GANGS

GANG HOTLINE

To leave anonymous information about gang activity call (408) 293-GANG (293-4264). If you would like to speak to an investigator and remain anonymous, call the Violent Crimes Unit at (408) 277-4221.

THE RIGHT CONNECTION

The Right Connection is a mobile street unit that provides city-wide gang mediation and intervention services to intervene with street gangs, mediate volatile situations, reduce gang violence, and divert gang involved individuals to services that will further assist them in disassociating themselves from the gang culture. For more information call (408) 251-6026.

CLEAN SLATE

Clean Slate is a tattoo removal program that serves gang involved and at-risk youth of San José between the ages of 14-25, who have found tattoos to be a barrier in furthering themselves through education and/or employment. In return, these individuals will be required to attend school and/or work, provide volunteer community service hours, and attend on-going support groups. The youth in the program will be given assistance with educational opportunities, job development, life skills, counseling, and information on how to utilize community resources. For more information call (408) 251-7757.

YOUTH INTERVENTION PROGRAM

The goal is to assist girls in disassociating themselves from the gang culture and prevent further involvement. Services provided include; street outreach, assessments, intervention assistance, direct services, and referrals to community based organizations. Also offered is the S.T.A.N.D. (Striving Toward Achievement with New Direction) program, which provides support groups that address issues such as education, health, life-skills, self-esteem, conflict resolution, gang awareness, substance abuse, and domestic violence. For more information call (408) 224-0415.

THE SAN JOSÉ MAYOR'S GANG PREVENTION TASK FORCE

The mission of the Gang Prevention Task Force is to provide the leadership, coordination, and resources to create a continuum of services County-wide that will work together towards the prevention and reduction of gangs and gang violence in the City of San José. (408) 277-2741.

SAN JOSÉ BEST (Bringing Everyone's Strengths Together)

San José B.E.S.T. provides the funding resources for the Gang Prevention Task Force continuum of services. It utilizes the joint philosophies of prevention, intervention, and suppression in a combined and coordinated effort to mitigate gangs and gang violence in the City of San José. For more information call (408) 793-5560.

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GARBAGE, REFUSE, WEEDS AND RECYCLING RECYCLING AND GARBAGE COLLECTION

COMMERCIAL

San José's commercial solid waste system emphasizes integrated waste management -- reduce, reuse, recycle. The commercial sector includes all nonresidential entitles such as businesses, construction sites, schools, hotels, hospitals, and institutions. Commercial customers can choose from a number of private franchised haulers to collect commercial solid waste in San José. For a list of authorized haulers to collect your recycables or garbage, please contact the Commercial Solid Waste staff at (408) 535-8550. Or visit: www.sjrecycles.org business link.

RESIDENTIAL

Weekly collection of residential garbage and recyclable materials is offered to all San José residents through the Recycle Plus program. Residents in homes are provided with a bin for recyclables. Apartment residents should use the large blue carts located next to the garbage dumpster for recycling. All homes are required to have garbage service. Residents must use the city-issued wheeled garbage carts. Low-income rate assistance is available as well as on-premises collection. For information on your garbage bill, including rate assistance and on-premises collection, or to get a complete listing of recyclable materials, to order jugs for used motor oil collection, or for information on waste prevention or backyard composting, call Recycle Plus Customer Service at (408) 535-3515. For the removal of large amounts of construction debris or roofing materials, residents may use a franchised commercial solid waste hauler. For a list of franchised haulers, please contact Recycle Plus at (408) 535-3515.

COMPOSTING

Residents can compost yard trimmings and food waste at home. For information on how San José Composts can help, call (408) 918-4640.

REFUSE ACCUMULATION

Accumulation of trash and debris on property creates a health and safety risk not only for those who live on or near the property but also for the community. The owner of the property is responsible for removing these accumulations. To report accumulations of trash call Code Enforcement at (408) 277-4528.

SCAVENGING

Once recyclable items are placed at the curb for collection, they become the property of the recycling company. Unauthorized removal of recyclables is theft. To report scavenging of recyclables in your neighborhood, call Code Enforcement at (408) 277-4528.

WEEDS AND LITTER

Weeds on vacant lots may be a fire hazard as well as an eyesore. To report a problem, call the Santa Clara County Fire Marshal at (408) 299-5760. If an inspector finds that there is a fire hazard, a notice will be sent to the property owner. If the owner does not remove the weeds or ask for assistance, the County Fire Marshal will have them removed and bill the owner for costs.

YARD TRIMMINGS RECYCLING

Grass clippings and pruning are collected weekly as part of the curbside recycling and garbage collection and occur on the same day. Some residents who live on busy or narrow streets may have their yard trimmings collected in a city-issued tarp. For more information, call Recycle Plus Customer Service, at (408) 535-3515.

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GENERAL SERVICES

PURCHASING

The City of San José purchases a wide variety of supplies, materials, equipment and general services through a centralized purchasing system. If your company is interested in being on the City's vendor list, you can call (408) 535-7050 and request a Vendor Questionnaire or go to the City's web site, www.sanjoseca.gov/purch/gspurch and download the questionnaire. To see current contracting opportunities for the City, go to the above web site and click on Bid Line.

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GOVERNMENT OFFICES

CHARTER CITY WITH A COUNCIL-MANAGER FORM OF GOVERNMENT

San José is a Charter City with a Council-Manager form of government. The 11-member City Council represents the entire community under the Council-Manager form of government. The Mayor is elected Citywide, and Council members are elected to represent each of the ten Council Districts. The City Manager is appointed by the Mayor and City Council. Her or she is the chief administrative officer of the City and is responsible to the City Council for the administration of City affairs, which are placed in his/her charge by the City Charter. Under the Council-Manager form of government, the City Council develops policies and the City Manager is responsible for implementing those policies.

CITY COUNCIL

To discuss an issue with the Council Office that represents you, call the Council Member for your district. For assistance in identifying your district, call the Council Offices at (408) 535-4900.

AGENDA - PLACING ITEMS ON

For information on how to place an item on the council agenda, contact the City Clerks office at (408) 535-1255 or 535-1260.

MEETINGS

The City Council meets every Tuesday at 1:30 p.m. in the Council Chambers and on the first and third Tuesday of every month at 7:00 p.m. Meetings are open to the public and are accessible to persons with physical disabilities. If you need special arrangements due to a hearing impairment at a public meeting in City Hall, call (408) 535-3500. If you wish to address the City Council about an issue, find the agenda item number and fill out a yellow card located on the agenda table in the City Council Chambers.

MAYOR'S OFFICE

The Mayor's Office has three divisions to serve the public. For general inquiries, call the Main Office at (408) 535-4800. For questions related to the City budget, call (408) 535-4800. For issues related to the press and public outreach, call the Public Information Office at (408) 535-4800. All correspondence to the Mayor should be addressed to:

Mayor's Office address, 200 East Santa Clara, San José, CA 95113.

OFFICE OF THE CITY MANAGER

The Office of the City Manager has administrative responsibility for all City services. The Office implements City Council policy by working with City departments and the community to ensure that resources are utilized efficiently, finances are well managed, and that the system for delivering services is responsive to the needs of the community. The office is comprised of the following divisions:
City Manager’s Office (408) 535-8100
Budget Office, (408) 535-8144
Office of Economic Development, (408) 535-8181
Intergovernmental Relations, (408) 535-8270
Public Outreach, (408) 535-8170 (also for media) or (408) 535-8100

All correspondence to the City Manager should be addressed to:
Office of the City Manager, City Hall, 200 E. Santa Clara St., San José, CA 95113.

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GRAFFITI

ANTI-GRAFFITI PROGRAM

The purpose of the Anti-Graffiti Program is to further beautify San José by preventing and removing graffiti through community empowerment, education, eradication and enforcement. To volunteer and receive free paint to cover up graffiti or to report graffiti, call (408) 277-3208. To report graffiti, call the 24-hour hotline at (408) 277-2758.

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HAZARDOUS WASTE

HOUSEHOLD CHEMICAL DISPOSAL

Unwanted household products labeled as flammable, toxic, corrosive or reactive are household hazardous wastes (HHW). The most common products include paints and thinners, cleaning chemicals, aerosols, batteries, automotive fluids, and pool and garden chemicals. It is illegal to dispose of HHW through your regular garbage collection service. Disposal services are provided free-of-charge to all San José residents through a countywide collection program. Weekend HHW drop-offs are held monthly in locations throughout Santa Clara County. For more information or to schedule a drop-off appointment, call (408) 299-7300.

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HOUSING ISSUES

HOUSING REHABILITATION

The City of San José Housing Department has a program that offers low interest home repair loans to qualifying lower income property owners. This program is available for owners of single-family homes and mobile homes. To receive current program information, call (408) 535-3860.

LEGAL ISSUES

The Legal Aid Housing Project offers a wide variety of housing services to low and moderate income families; free tenant/landlord counseling, and mediation services are also provided. Some of the issues dealt with are: evictions, deposits, utility shut-offs, lock-outs, abandonments, repairs, rent withholding, rent raises, and housing discrimination. Counselors are available to assist with selected cases. Stop by 480 North First Street, or call (408) 283-1540.

LIENS ON PROPERTY FOR DELINQUENT REFUGE SERVICE PAYMENT

If a party is delinquent with Recycle Plus charges for more than four months, applicable delinquent charges may be subjected to the City of San José lien process. For more information, call the City of San José Finance Department at (408) 535-7055.

HOME REPAIRS

The City of San José Housing Department offers low interest home repair loans and grants to qualified property owners. This program is available to owner occupants of single-family homes and mobile homes and owners of small rental properties. Income limits apply. For additional program information please call (408) 975-4440.

HOUSING CONSTRUCTION

The City of San José Department of Housing provides low-interest loans to experienced non-profit and for-profit developers to construct, acquire and repair housing units in projects that include more than eight dwelling units. Such projects provide housing that is affordable to low, very low-and moderate-income families or households. Apartments for families and seniors are the primary focus of this program, but loans may also be made for Single Room Occupancy Hotels (SROs), homeless shelters, and other special needs housing. For information please call (408) 535-3860.

FIRST TIME HOME BUYER PROGRAM

The City of San José Department of Housing, working with other public lenders, has a program to help low-to-moderate-income renters become homeowners. A variety of borrowing plans are available, including low down payments (3%) and rehabilitation loans for new homeowners. For information please call (408) 975.4445 or 535-3860.

HOMELESS SERVICES

Information and referrals to shelters, transitional housing and other services (meals, food, medical services, employment, clothing and emergency assistance) is available from the City of San José' Department of Housing. Please call (408) 271-0237.

RENTAL REFERRAL

For listings of low-income rental housing complexes for families and seniors please call (408) 975-4480.

RENTAL SUBSIDY

For information on rental subsidy programs please contact the County of Santa Clara Housing Authority at (408) 275-8770.

RENTAL RIGHTS AND REFERRALS

Annual 8% rent increases are allowed on most triplexes and larger apartments. Tenants may request hearings on larger increases or reductions in services. Call (408) 975-4480 for information on those or mobile home rent laws.
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LAND DEVELOPMENT ZONING AND PLANNING

GENERAL PLAN

The General Plan is the adopted statement policy for the physical development of San José. Every property in the City has a land use designation in the General Plan. All development, major streets and highways must be consistent with the General Plan. Copies of the General Plan are available at many branch libraries, at Room 400 of the City Hall Annex, or by calling (408) 535-3555.

LAND USE

If you have questions regarding your neighborhood and its present zoning or future land use plans, call the Department of Planning, Building and Code Enforcement at (408) 535-3555.

LAND USE PLANNING PERMITS

Exterior changes to any structure or building will require a building permit and also may require a planning permit. To obtain a planning permit and to confirm that the use of your property conforms with the zoning, call the Planning Division at (408) 535-3555. For building permits, call the Building Division at (408) 535-3555.

NON-CONFORMING LAND USE

A "legal non-conforming use" is a use that was legally established under the laws in effect at the time the use was established. Such uses may become non-conforming when the zoning code is amended, but are still considered legal. However, certain uses, because of their potential "adverse effect" on the community, may be restricted or discontinued. For more information, call the Department of Planning, Building, and Code Enforcement at (408) 535-3555.

PUBLIC HEARING/PUBLIC NOTIFICATION FOR LAND USE CHANGES

Any significant development decision requires a public hearing and public notification. All property owners within 300 feet of a project are notified by mail. The notice briefly describes the project, the location, and the date and time of the public hearing. Neighborhood associations also receive notice of any project in their area. Call the Department of Planning, Building, and Code Enforcement at (408) 535-3555 for information on any development or change in land use, or with a request to be placed on a mailing list.

REAL ESTATE

The Department of Public Works Real Estate Division acquires land and/or easements for City of San José projects. It also provides relocation assistance service to residents displaced by public projects. The office telephone number is (408) 535-8300.

ZONING

Zoning is the basic means of land use regulation. Before leasing or purchasing property for a specific use, it is important to confirm that the use is allowed by zoning. Certain uses require a special or conditional use permit or may be prohibited in a specific district. For more information, call the Department of Planning, Building, and Code Enforcement at (408) 535-3555.

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LIBRARY

DISABILITY ACCESS

People who have TTY equipment at home may communicate with library staff by dialing (408) 808-2130. The Reading Edge, an assistive device for people with visual disabilities, is available at the Dr. Martin Luther King, Jr. Main Library. Disability Outreach Services provides monthly home delivery of library materials to eligible residents who would otherwise have no access. To inquire about this service, call (408) 808-2384. The Main Library houses Books Aloud, a non-profit organization providing home delivery of audio books for residents with disabilities. For information, call (408) 808-2613. The Library's web site (www.sjlibrary.org) is fully accessible from home or office to residents owning the necessary computer equipment.

HOURS OF SERVICE

For Main Library directory assistance or hours of service, call (408) 808-2000. For branch hours, see the government pages in the Pacific Bell white pages under "San José City of - Library" for the branch nearest you.

INFORMATION SERVICES

The library makes available a broad range of information using a variety of resource formats, from print to CD-ROM. Free public access to the Internet is available at all libraries. General Reference Services includes names of elected and corporate officials, small business and investment resources, auto repair manuals, used car values, health care information, and more. Besides fiction, Adult Services provides access to information on a broad range of topics in book and video format, with collections featuring practical information, such as computers, careers, how-to-do-it, self-improvement, citizenship, ESL, and more. Youth Services provides educational materials as well as resources for parents and child care providers. Call (408) 808-2100 to locate one of several Homework Centers offering curriculum support materials and personal computer access. Language/Media offers entertainment and informational videos, language and citizenship learning kits, and books-on-tape. Residents with computers and telecommunications capabilities may access library holdings information 24 hours a day on the Library website at www.sjlibrary.org. Display cases, community bulletin boards, community rooms for public use, and free-for-all literature display tables provide for a free exchange of community information.

LITERACY TUTORING

Partners in Reading provides free, one-on-one tutoring for English-speaking adults who read eighth grade level or below. For information, or to volunteer as a tutor, call (408) 808-2361.

MATERIALS FOR BORROWING

Books, magazines and media, including compact discs and videos, can be checked out from any one of 17 branches, the Main Library, or the Bookmobile. Numerous languages are represented in collections throughout the system, in addition to the Spanish language materials at the Biblioteca Latinoamericana. For Main Library directory assistance or hours services, call (408) 808-2000.

For branch hours, see the government pages in the Pacific Bell white pages under San José City of - Library for the branch nearest you.

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MUSEUMS

Children's Discovery Museum of San José (408) 298-5437
Historical Museum (408) 287-2290
Rosicrucian Egyptian Museum (408) 947-3600
San Jose Museum of Art (408) 294-2787
The Tech Museum of Innovation (408) 795-6100

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NEIGHBORHOOD BEAUTIFICATION

SAN JOSÉ BEAUTIFUL

San José Beautiful's mission is to beautify San José through community advocacy, education, and empowerment. This volunteer-driven program encourages and inspires positive attitudes and behaviors about resource conservation, the value of beautification, and environmental stewardship through a variety of activities. San José Beautiful awards beautification grants year round to civic and neighborhood organizations and to schools. For information, call (408) 723-4114.

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NEIGHBORHOOD SERVICE PROGRAMS
[Community Services]

DISPUTES

To help resolve neighborhood disputes, Santa Clara County Office of Human Relations offers a no-fault mediation and conciliation service. For information, call (408) 792-2327.

NEIGHBORHOOD DEVELOPMENT CENTER (NDC)

The center provides training and workshops, technical assistance, a resource library and computer lab, volunteer opportunities, and information and referral services. Services are available to San José residents who wish to organize their neighborhood and address critical issues affecting their community. For information, call (408) 723-4114.

COMMUNITY LEADERSHIP ACADEMY

Residents have the opportunity to attend a series of two training sessions. For more information, call (408) 723-4114.

NEIGHBORHOOD GRANT PROGRAMS
COMMUNITY ACTION AND PRIDE (CAP)

Grants are intended for individual neighborhood groups (both established and emerging) who seek projects, services, and activities that will foster or enhance safety so as to reduce blight and crime, as well as improving the quality of life in a neighborhood. This program is being transferred to the NDC, their number is (408) 793-5560.

COMMUNITY FOUNDATION SILICON VALLEY
NEIGHBORHOOD GRANTS PROGRAM

Grants of $1,000 to $5,000 are available to neighborhood groups (new and existing) to conduct activities that strengthen or build community, improve neighborhood conditions, and address issues important to neighborhood quality of life. Projects must be neighborhood-based and initiated and implemented by neighborhood residents. Grants also provide technical assistance in the areas of community organizing, leadership development, budgeting/financial management and board training. For more information, call (408) 793-5560.

NEIGHBORHOOD SERVICES DIVISION

The Division of Neighborhood Services is working in association with community-based organizations, neighborhood associations, and individual residents to improve neighborhoods. This is done through a variety of neighborhood clean-ups, and grant programs, and the development of programs to improve the relationship between neighborhoods and schools. Services provided by the Neighborhood Services Division include: Neighborhood Development Center (NDC), Project Crackdown, Anti-Graffiti Program, Project Blossom, and Weed and Seed. The office telephone number is (408) 723-4114.

SENIOR SERVICES

The City's Office on Aging provides services and programs for persons age 50 and older. Six senior centers and five senior programs at community centers offer meals, recreation, classes, services, and information at locations throughout San José. In addition, the Office on Aging's Citywide Senior Services provides the Retired and Senior Volunteer Program, the Senior Companion Program, trips and tours, the Senior Employment Resource Center. For more information call (408) 979-7908.

WEED AND SEED

Weed and Seed is a federally funded program based directly on San José's Project Crackdown model. The focus of the program is to "weed out" violent crime, gang activity, drug use, and drug trafficking in selected neighborhoods. Community resources are then used to "seed" the target area for social and economic revitalization and long-term stability. There are four elements to the project: law enforcement, community policing, preevention, intervention, treatment, and neighborhood restoration.(408) 392-6738.

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NEW CITY HALL

The new Civic Center site is located on East Santa Clara Street betweenFourth and Sixth Street in downtown San José. The building layout includes an 18-story tower on the east side of the site; a three story Council wing on the west side of the site; a centrally located domed rotunda that will reach a height equivalent of 7-8 stories; a large plaza opening onto Santa Clara Street framed by a curved wall; and one level of 400 underground parking spaces. The new City Hall will include 530,000 square feet of office and public space, and will be built with sustainable design principles.

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ORDINANCES

FIRE AND LIFE SAFETY ORDINANCES

For information regarding the following ordinances call the San José Fire Department at the number listed.

Smoke Detector Ordinances (408) 535-7750
Sprinkler Ordinances (408) 535-7750
Toxic Gas Ordinances (408) 535-7750

MOBILE HOME ORDINANCES (Housing Department Manages this program.)

For information regarding ordinances and inspections, call the State of California Department of Housing and Community Development at (916) 255-2501. For information on rent increases in mobile home parks, call the City of San José Rental Rights and Referrals Program at (408) 975-4480.

SMOKING ORDINANCES

For information about the City of San José's smoking ordinances, call the Code Enforcement Division at (408) 277-4528.

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PARKS

NEIGHBORHOOD PARKS

All neighborhood parks are developed and managed by the Parks Division. They are available on a first come, first served basis. For information or concerns about neighborhood parks, call (408) 277-2757. Community Gardens provide plots for residents to grow produce for home use. Please call (408) 793-4165 for information about available garden space. The Adopt-A-Park program provides volunteer opportunities for maintenance of parks. For information, call (408) 793-4190. Visit www.sjparks.org.

Sports: (408) 369-3900
Field Reservations: (408) 369-3907
Special Use Park Permits: (408) 277-5435.

REGIONAL PARKS AND RESERVATIONS

For information about San José's Regional Parks call (408) 27-PARKS. Group picnic sites are available at Almaden Lake Park, Alum Rock Park, Kelley Park, Lake Cunningham Regional Park, Overfelt Gardens, and Prusch Park. Wedding sites are available at the Japanese Friendship Garden, Kelley Park, the Municipal Rose Garden, and Overfelt Gardens. For reservations call (408) 277-2757.


RECREATION
Use our Citywide Activity Guide or visit our Sports page.

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PERMITS/LICENSES

BICYCLE LICENSING

Bicycle licensing can be completed at your local fire station. Call (408) 277-4444 to obtain the address of the nearest fire station in your area that provides this service.

STOLEN BICYCLE

If a bicycle is stolen, the theft should be reported immediately to the Police Department at (408) 277-8900. To report a theft in progress, call 9-1-1. Stolen bicycles recovered by the Police Department, whose owners have been determined, will be notified by mail as to when to pick up their bicycles. If not reclaimed by the owner, bicycles are subsequently auctioned off by the Purchasing Division of General Services. Auctions are held periodically throughout the year. Found bicycles, as well as other found property, are kept for 90 days and are then auctioned.

BUILDING PERMITS

In order to ensure that all work performed on a structure is done in accordance with the safety standards set forth by the City of San José Municipal Code and the State Uniform Building Code, it is necessary to obtain building, plumbing, mechanical and electrical permits. The permits must be obtained before beginning any construction work. Applications for permits can be obtained through the Building Division, at City Hall. If you have any questions as to whether or not a building, plumbing, mechanical, or electrical permit and/or inspection is required by the City, call the Building Division at (408) 535-3555.

BUSINESS TAX

Anyone engaged in business within the City of San José must pay a business tax to the City before starting a business. Applications may be obtained at City Hall or from the Internet at www2.csjfinance.org. City staff in the Treasury Division will be willing to answer your questions regarding the City's business tax. Call (408) 535-7055.

CONDITIONAL USE PERMIT

There are certain uses of land or types of businesses (such as child day care centers, tune-up or oil change facilities, drive through uses, churches) that may have impacts on the surrounding neighborhood. For information on uses that require a Conditional Use Permit and how to apply for a permit, call the Department of Planning, Building and Code Enforcement at (408) 535-3555.

FIRE AND LIFE SAFETY PERMITS

The Bureau of Fire Prevention regulates and issues a number of permits relating to fire and life safety. Questions regarding the following categories of permits can be referred to (408) 535-7750.

Renewable Annual Permits for Business Operations
Installation or Removal and Alteration Permits
Activity/Special Events Permits
Hazardous Materials Storage Permits

PLANNING PERMITS IN THE DOWNTOWN AREA

Many land use permits in the Julian-Stockton Redevelopment Project Area and the Downtown Core Area are issued by the Redevelopment Agency. Any permit jurisdiction or development inquiries should be made to the San José Redevelopment Agency at (408) 535-8500. The permit boundaries are Taylor Street, Coleman Avenue, and Julian Street on the north; Fourth Street on the east; Route 280 on the south; and Route 87, The Alameda and Stockton Avenue on the west.

SAN JOSÉ POLICE DEPARTMENT PERMITS UNIT

For general information on special permits (i.e. special events, peddler permits, firearm permits, etc.) call (408) 277-4452.

SIGN PERMIT

Any free standing or exterior sign attached to a building may require a sign permit. Call the Planning Division at (408) 535-3555 for information on sign permits. If you believe signs have been installed without a permit, call the Code Enforcement Division at (408) 277-4528.

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POLICE

To report a crime in progress, call 9-1-1 (from a cell phone, dial (408) 277-8911). Non emergency 3-1-1 (from a cell phone, dial (408) 277-8900).

CRIME PREVENTION

The San José Police Department offers programs that educate residents about crime prevention and safety measures. Many of the 32 programs offered are school based intervention programs. For information, call the Community Services Unit at (408) 944-9046.

DRUG HOTLINE

If you have information on any illegal drug activity, call the Drug Hotline at (408) 971-DRUG. The Crime Stopper telephone number is (408) 947-STOP. All calls are strictly confidential.

HOMELESS COMPLAINTS

If you are concerned about activities conducted by homeless people that you believe to be illegal, call the San José Police Department Metro Unit at (408) 277-4937.

INDEPENDENT POLICE AUDITOR'S OFFICE

The three primary functions of the Independent Police Auditor's Office are: 1) serve as an alternative forum where residents may file complaints; 2) review the investigations of resident complaints by the Professional Standards and Conduct Unit; and 3) promote public awareness of a resident's right to file a complaint. Office telephone number is (408) 794-6226.

POLICE REPORTS

Police Reports can be made by calling 3-1-1 or (408) 277-4141 (press 0). Information about police reports may be obtained from the Police Department at (408) 277-4143 or online at www.sjpd.org.

VICTIM WITNESS PROGRAM

After reporting a crime, victims needing supportive assistance can call the Victim Witness Program at (408) 295-2656. The San José Police Department has a trained advocate that can be reached at (408) 277-5550. For additional information visit our website at www.victim.org.

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RECREATION
Please refer to our Citywide Activity Guide. You will find it at www.sanjoseca.gov/prns.

ADULT SPORTS PROGRAMS

For general information on adult sport leagues (i.e. basketball, softball, soccer, etc.) call (408) 369-3900. For sport field reservations, call (408) 369-3907.

COMMUNITY CENTERS

There are centers throughout the City that offer leisure classes and services, and provide facility rentals at reasonable prices. For additional information call, (408) 535-3570. Or visit our web site for current information www.sanjoseca.gov/prns/centers.
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THERAPEUTIC SERVICES

The Office of Therapeutic Services provides recreation, education, and community services to enrich the quality of life for individuals with mental and physical disabilities and chronic health conditions. For information, call your local Community Center or (408) 251-4449.

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TOURIST INFORMATION

Convention and Visitors Bureau F.Y.I. Event Line 1-888-SAN-JOSE.
www.sanjose.org for more information.

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TRANSPORTATION

BUS AND RAIL TRANSIT

Valley Transportation Authority (VTA) (408) 321-2300. The Downtown Information Center is located at 2 North First Street, http://www.vta.org. Obtain monthly passes, tickets, receive personalized trip planning assistance, maps, schedules, brochures, lost and found assistance, and general information.

Buses (VTA) (408) 321-2300. 69 bus routes are operated by VTA serving Santa Clara County and parts of San Mateo and Alameda counties. Frequencies and hours of service vary by line and day of week. Every 15-30 minutes weekdays. Bus line 22 provides service 24 hours a day.

Light Rail (VTA) (408) 321-2300. Light Rail service runs seven days a week, 24 hours a day. Trains that run on the Guadalupe Line (Santa Teresa to Baypointe) operate every 10-15 minutes on weekdays and weekends. Trains that run on the Tasman Line (Milpitas to Mountain View) operate every 15 minutes during weekday peak hours, every 30 minutes midday and weekends, every 15 minutes on Saturdays, Sundays, and holidays, and every 30 minutes during the evening.

Historic Trolleys (VTA) (408) 321-2300. Seven days a week from Memorial Day through Labor Day (weather permitting) from 9 a.m. - 5 p.m. on weekdays and 10 a.m. - 6 p.m. on weekends. Historic Trolleys are not accessible to wheelchair users.

FREE SHUTTLES

Airport Flyer (408) 321-2300. Service to San José International Airport, Santa Clara Caltrain station and Metro/Airport Light Rail station. Every 10-15 minutes on weekdays, and every 15 minutes on weekends.

Downtown Shuttle (DASH) (408) 321-2300. Service connects Caltrain station with Light Rail line, transit mall, Convention Center and San José State University. Shuttle runs from 6:15 a.m. - 10:25 p.m. at 7-10 minute intervals.

IMMEDIATE CONCERNS

To report any problem in the street, such as fallen tree limbs, debris or a large dumped object, sewer or oil spills, over-watering from landscape median islands, a missing stop sign, a traffic signal that is not working, weed debris along roadway, or flooding, call (408) 277-4373.

PARKING

The Parking Program supports businesses, residents, and special activities throughout the City. Program elements include: Management and Operation of downtown City-owned parking facilities (408) 794-1426, Parking Enforcement (408) 277-5545, and Parking Citation Appeal Process. Parking citations must be submitted in writing within 21 days to the Office of Parking Violations, 255 N. Market St., Suite 140, San José, CA 95113.

PAVEMENT MAINTENANCE

Pavement maintenance services are provided under two programs to preserve and repair the City’s 2,300 miles of streets: preventive maintenance, and emergency services. Pavement reconstruction would be necessary when normal maintenance is no longer cost effective. For additional information, or to report a pothole, call (408) 277-4373.

SANITARY SEWERS

To keep all sanitary sewer lines clear and flowing, our sewer crews clean, inspect and repair lines under our preventive maintenance program. Our sewer crews also respond to sewer back-ups and spills 24 hours a day. To report a sanitary sewer problem, call (408) 277-4867.

SIDEWALK, CURB, AND GUTTER REPAIR

The property owner is responsible for keeping the sidewalks in front of his/her property in a safe and usable condition. If you notice sidewalk damage, call the Sidewalk Repair Section at (408) 277-3158.

STREET LANDSCAPING AND WEED ABATEMENT

City crews perform scheduled landscape maintenance on street rights-of-way and scheduled weed abatement of unimproved lands. To report a weed complaint or debris along the roadway, call (408) 277-4373.

STREET LIGHT REPAIR

If a streetlight is not functioning, please call the street light repair recorder at (408) 277-5517 with the following information:

§ The name of the street the pole is on and the nearest cross street.
§ Street address of the property that the pole fronts.
§ The street light number (e.g. 12L231).

STREET SWEEPING

Residential streets are swept once a month. If you have questions or concerns regarding the Street Sweeping Program, call (408) 535-3515.

STREET TREES

The maintenance of street trees is the responsibility of the property owner.  If trees in the public right-of-way need to be pruned or removed, contact the City Arborist’s Office at (408) 277-2762 or arborist@sanjoseca.gov. Tree Removal permits for trees on private property can be obtained by calling the Planning Division at (408) 535-3555. For emergency tree concerns, call (408) 277-4373.

TRAFFIC SIGNALS

To report equipment malfunctions (such as a burned out lamp) call the Department of Transportation dispatch at (408) 277-4373. If you have a concern regarding the timing at a traffic signal (e.g. not enough green time for a particular movement), call the Traffic Signal Management Unit at (408) 535-3850 or e-mail at traffic.signals@sanjoseca.gov. If you would like to request a study for a new signal or request signal modification, call the Signal Development Unit at (408) 535-3850.

TRAFFIC STUDIES

To report concerns about the safe and efficient movement of vehicles, pedestrians and bicycles, call (408) 535-3850. To report maintenance concerns on signs, markings and safety devices, call (408) 535-38503.

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VOLUNTEERING

The City offers a coordinated, citywide volunteer program called Volunteer San José. Volunteers may volunteer to help the library, teach someone how to read, remove graffiti in their neighborhood, pick-up litter in their neighborhood park, help with Citywide events, help "at-risk" teens, run a giant Monopoly board, or coach youth sports teams, among other things. For more information, call (408) 535-3500. Or visit the web site at www.volunteersanjose.org.

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VOTER REGISTRATION

To register to vote, contact the County Registrar of Voters at (408) 299-8302. After moving, you must re-register in order to vote in any upcoming elections. For more information, visit www.sccvote.org.

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YOUTH SERVICES

Office on Early Education and Literacy Services: (408) 808-2617

Youth Employment Services: (408) 535-3570

• San José After School Program: (408) 793-5550. For assistance with:· Homework Assignment Assistance
  Individual and Group Tutoring
  Computer Use and Internet Access
  Targeted Skills Building Sessions
  Library Use (Resource and Reference Materials)
  Assistance with Special School Projects
  Safe Places to Study (before, during and after school hours)

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COUNCIL APPOINTEES

CITY ATTORNEY'S OFFICE
RICHARD DOYLE, CITY ATTORNEY

The department functions as legal advisor to the City Council, Boards and Commissions, and City departments. It represents the City, its officials and employees in lawsuits involving the City, and it prosecutes violations of the Municipal Code. It does not give legal advice to members of the public. Office telephone number is (408) 535-1900.

CITY AUDITOR
GERALD A. SILVA, CITY AUDITOR

Conducts or causes to be conducted financial and program performance reviews of City departments, offices, and agencies at the City Council and in accordance with applicable auditing standards. The office telephone number is (408) 535-1250.

CITY CLERK
LEE PRICE, CITY CLERK

The Office of the City Clerk conducts municipal elections; maintains the legislative history of the City; makes accessible to the public all official records and actions of the City Council; administers the recruitment, selection and appointment of the City's Boards and Commissions members; provides financial administrative services to the Mayor and Council offices; provides citywide contract administration; and provides executive administrative support to all Council meetings, Study Sessions, Joint Redevelopment Agency meetings, the Rules Committee, Civil Service Commission, Council Salary Setting Commission, General Plan Hearings, and the Campaign Finance Review and Ethics Board. The office telephone number is (408) 535-1260.

INDEPENDENT POLICE AUDITOR'S OFFICE
BARBARA ATTARD

The three primary functions of the Independent Police Auditor's Office are:

To serve as an alternative forum where residents may file complaints;
Review the investigations of resident complaints by the Professional Standards and Conduct Unit; and
Promote public awareness of a resident's right to file a complaint. Office telephone number is (408) 794-6226

SAN JOSÉ REDEVELOPMENT AGENCY
HARRY MAVROGENES, EXECUTIVE DIRECTOR

The San Jose Redevelopment Agency (SJRA) is dedicated to improving the quality of life for all who live and work in San José. Governed by the elected City Council, sitting as the Redevelopment Agency Board, the SJRA facilitates and implements a comprehensive program encompassing high-quality development to revitalize the City’s Downtown, neighborhoods, and industrial areas. Through a balanced series of investments and initiatives, the SJRA builds affordable housing, upgrades transportation systems, restores historic buildings, rejuvenates neighborhoods, business districts, develops needed infrastructure, and facilitates private development and investment in hotels, office, and retail. The SJRA is integral in expanding San José's community and educational resources by developing new parks, libraries, youth centers, sports facilities, and cultural institutions.

For more information call (408) 795-1888.
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CITY ADMINISTRATION

CITY MANAGER'S OFFICE

DEL D. BORGSDORF, CITY MANAGER

The mission of the City Manager's Office is to "Provide Strategic leadership that supports the Mayor and City Council and motivates and challenges the organization." The Office provides management direction to, and coordination of, all City departments to ensure efficient utilization of resources, sound financial management, and a service delivery system that is responsive to the needs of the community. It prepares and administers the Annual Operating Budget and Five-Year Capital Program. The office telephone number is (408) 535-8100.

OFFICE OF ECONOMIC DEVELOPMENT
PAUL KRUTKO, DIRECTOR

The Office of Economic Development manages a comprehensive program designed to strengthen the economy of San José. Specific goals include increasing resources for businesses, expanding the City's tax base, and increasing corporate locations in San José. The Office is responsible for providing and leveraging services for small businesses and for assisting in the retention, expansion and attraction of business. For detailed information on OED programs and information on San José economy, please visit the OED web site below or call (408) 535-8181.
www.sjeconomy.com

EMERGENCY SERVICES
MIKE MICELI, DIRECTOR

The Office of Emergency Services (OES) provides community education and outreach regarding disaster preparedness and response including the San José Prepared! program, and coordinates the delivery of citywide employee staff training on disaster preparedness, response and recovery. OES is also the Point of Contact for the City’s Metropolitan Medical Task Force, a multi-department terrorism preparedness and response joint venture with the Federal government’s Department of Homeland Security, and provides the focus for the Virtual Security Department. OES provides centralized emergency management for the City during major emergencies/disasters by maintaining an Emergency Operations Center (EOC) in a constant state of readiness. OES maintains the City's Emergency Operations Plan and conducts annual functional drills/exercises as mandated by State and Federal guidelines; and operates and maintains the official San José Weather Station in accordance with Federal guidelines. Office telephone number is (408) 535-8111.

ENVIRONMENTAL SERVICES DEPARTMENT
JOHN STUFFLEBEAN, DIRECTOR

A variety of environmental services are provided including information on waste reduction, recycling, and pollution prevention. For information and collection of garbage and yard trimmings, call (408) 535-3515. For other environmental programs, see specialized listings or call (408) 535-8560.

OFFICE OF EQUALITY ASSURANCE
NINA GRAYSON, DIRECTOR

The Office of Equality Assurance administers the City's programs and policies in non-discrimination in employment, disability access to programs and services, and prevailing wage compliance. Office telephone number is (408) 535-8455.

FINANCE DEPARTMENT
SCOTT P. JOHNSON, DIRECTOR

The goal of the Finance Department is to provide the public, City Council, and City Administration with reliable information on the City's financial condition; to establish systems, policies, procedures and guidelines for departmental and Citywide fiscal operations; to maintain and operate critical financial systems for tax collection, payroll processing, payment, and collection of debts owed to the City; to invest City funds; and to provide financing for City capital projects. Office telephone number is (408) 535-7000.

FIRE DEPARTMENT
JEFFREY CLET, FIRE CHIEF

The San José Fire Department provides service and protection to residents and visitors from the devastation of fires and hazardous material incidents, and assists in medical emergencies. In addition, the Fire Department reviews building plans (blueprints) to ensure that new and remodeled buildings meet the appropriate life safety codes. The Fire Department also inspects buildings for fire and other safety hazards. The Fire Department presents fire safety educational programs. The Public Education Program provides speakers, a Firesetters program, a Firefighter Role Model/Tutor program, a ride-along program (Fire Rigs), and fire station tours. Instruction is provided in life-saving procedures, such as Cardiopulmonary Resuscitation (CPR). Office telephone number for Public Education is (408) 277-5488.

GENERAL SERVICES DEPARTMENT
PETER JENSEN, DIRECTOR

The General Services Department is a support department that provides services that enable the City organization to meet the needs and expectations of its residents. The Department maintains City buildings, City neighborhood parks, the City's fleet of vehicles and equipment. The Department also procures goods and services for all municipal operations. The office telephone number is (408) 938-2000.

HOUSING DEPARTMENT
LESLYE CORSIGLIA, DIRECTOR

The mission of the Housing Department is to assist San José's lower and moderate income families by increasing, preserving, and improving housing that is affordable and livable, and to the extent possible, ensuring long-term affordability and contributing to neighborhood revitalization. The office telephone number is (408) 535-3860.

INFORMATION TECHNOLOGY DEPARTMENT
JOHN BJURMAN, CHIEF INFORMATION OFFICER

The Information Technology Department enables the delivery of City Services through the planning, integration and support of technology resources. The office telephone number is (408) 535-3560.

LIBRARY
JANE LIGHT, CITY LIBRARIAN

The library makes available a broad range of information, using a variety of resource formats, from print to CD-ROM. Free public access to the Internet is available system wide. General Reference Services include names of elected and corporate officials, small business and investment resources, auto repair manuals, used car values, health care information, and more. Besides fiction, Adult Services provides access to information on a broad range of topics, with collections featuring practical information, such as computers, careers, how-to-do-it, self-improvement, citizenship, ESL, and more. Youth Services provides educational materials as well as resources for parents, and child care providers. Besides publications in languages other than English, Language/Media offers entertainment and informational videos, language and citizenship learning kits, and books-on-tape. Residents with computers and telecommunications capability may access library holdings information 24 hours a day by dialing (408) 808-2150 (modem). Expanding Internet access will broaden the base of information sources. Display cases, community bulletin boards, community rooms for public use, and free-for-all literature display tables provide a free exchange of community information. The office telephone number is (408) 808-2000. Visit www.sjlibrary.org

PARKS, RECREATION AND NEIGHBORHOOD SERVICES DEPARTMENT
Albert Balagso, Acting DIRECTOR

This Department oversees the provision and maintenance of a full range of neighborhood parks, youth, recreation and community services and facilities, and grant programs. It manages the Neighborhood Development Center and other neighborhood empowerment and anti-gang programs. The Department provides support services to the Parks and Recreation, Senior Citizens, and Youth commissions, to the San José Beautiful Steering Committee, CDBG Steering Committee, and other City Council appointed task forces. Office telephone number is (408) 535-3570.
Visit: www.sanjoseca.gov/prns

PLANNING, BUILDING AND CODE ENFORCEMENT DEPARTMENT
JOE HORWEDEL, INTERIM DIRECTOR

The Department of Planning, Building and Code Enforcement guides the physical growth of the City of San José to create a safe, healthy, and attractive place to live and work. The Planning Services Division leads the proactive, long-range planning efforts for the City. The Plan Implementation Division provides environmental review and guides individual land use development permits in accordance with the overall development strategy for the City. The Planning public information counter number is in the new city hall, cal (408) 535-3555.

The Planning application appointment number is (408) 535-3555, staff will connect you. The Building Division reviews new construction projects to ensure that they meet health and safety requirements specified in the Uniform building Codes. The Building telephone number for plan review, permit issuance, and inspections is (408) 535-3555. The Code Enforcement Division enforces the various ordinances that promote the health, safety, and appearance of existing buildings and neighborhoods. The number for all Code complaints, inspections, and neighborhood enforcement programs is (408) 535-3555. The number to report abandoned vehicles is (408) 277-5305.

POLICE DEPARTMENT
ROBERT DAVIS, CHIEF OF POLICE

The San José Police Department's mission is to provide a safe and secure environment for its diverse residents, businesses, and visitors. The Department accomplishes this through crime prevention, the enforcement of laws and ordinances, the formation of a police/community partnership for the express purpose of mutual problem solving. The Police Department's non-emergency number is 3-1-1 or (408) 277-4212 from a cell phone. Police reports may be made online at www.sjpd.org. Information about police reports may be obtained by calling (408) 277-4143.

PUBLIC WORKS DEPARTMENT
KATY ALLEN, DIRECTOR

The Public Works Department has the responsibility of programming, planning, designing, and constructing a variety of public facilities; reviewing public improvements funded by private developers; and planning and engineering transportation facilities. For more information, please call (408) 535-8300.

INTERNATIONAL AIRPORT DEPARTMENT
WILLIAM SHERRY, DIRECTOR

The mission of the Norman Y. Mineta San José International Airport is “to meet the air transportation needs of the community in a safe, efficient, and cost effective manner". The Airport Department goals are as follows: The Airport is the region’s first choice for air transportation services; Travelers have a positive guest experience while using the Airport; Business consider the Airport as a partner in supporting the success of the regional economy; The Airport is considered to be a good neighbor by the community. The office telephone number is (408) 501-7669.

TRANSPORTATION DEPARTMENT
JAMES R. HELMER, DIRECTOR

The mission of the Streets and Traffic Department is to plan, develop, operate, and maintain transportation facilities, services, and related systems that contribute to the livability and economic health of the City.
For more information, call (408) 535-3830.

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OTHER SERVICES

The City of San José works collaboratively with the County of Santa Clara, and various community agencies that provide quality services to residents of the community. Below are phone numbers for information on services that are most frequently requested.

Board of Equalization Resale License
250 S. Second Street (408) 277-1231 (Recording); (408) 277-1807(Live)

Chamber of Commerce
310 South First Street (408) 291-5250

Curfew Questions (408) 723-8227 (West Location); (408) 926-8227 (East Location)

District Attorney
(408) 792-2555

Electric Bills
PG&E (800)743-5000 (Report Outages); 1-800-743-5002 (Non-Emergency Line)

Family Court
170 Park Center Plaza (408) 534-5600

Fictitious Business Name, County Clerk Recorder
70 W. Hedding Street (408) 299-5665

Immigration and Naturalization Services
1887 Monterey Road 1-800-375-5283
Forms (800) 870-3676

Internal Revenue Service
55 S. Market Third Floor (800) 817-6747
Forms (800) 829-3676

Marriage Licenses
70 W. Hedding Street, (408) 299-5669

Superiorl Court (Criminal Division)
200 W. Hedding Street (408) 808-6600

Office of the Public Defender
120 W. Mission (408) 299-7700

Pre-Trial Services
70 W. Hedding, Room 130 (408) 792-2460

Property Taxes Santa Clara County Government Building
70 W. Hedding (408) 808-7900

Small Claims Court
14205 Capri Dr., Los Gatos, CA (408) 370-4440

Santa Clara County Government Building
70 W. Hedding
General Information (408) 299-5669
County Recorder's Office
Birth Certificates
Death Certificates
Marriage Certificates
Tax Assessor
Real Estate Property Recordings

Civil Division
Conservatorship / LPS
190 North Market Street or
191 No. First Street (2 entrances)
(408) 882-2100

Probate Calendar
191 North First Street (408) 882-2650

Civil Court Calendar
191 North First Street, Room 103 (408) 882-2100
Civil Filings (408) 882-2100

San José School Districts
There are 19 school districts located in the City of San José. For more detailed information on district locations, services offered and related information refer to local phone directory.
Board of Education (408) 453-6500

Sheriff's Department
55 W. Younger (408) 808-4400

Traffic Court
935 Ruff Drive (408) 808-3100

Traffic Court Juvenile
2610 N. First St.; SJ 95134
(408) 278-5999

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Office Name Phone
City Attorney Richard Doyle (408) 535-1900
City Auditor Gerald A. Silva (408) 535-1250
City Clerk Lee Price (408) 535-1260
Independent Police Auditor Teresa Guerrero-Daley (408) 794-6226

Department Phone
Budget Office (408) 535-4800
City Manager (408) 535-8000
Economic Development (408) 535-8181
Environmental Services (408) 535-8550
Emergency Services (408) 277-4595
Employee Relations (408) 535-8150
Employee Services (408) 535-1285
Equality Assurance (408) 535-8430
Finance (408) 535-7000 (Administration)
Fire (Administration) (408) 277-4444
General Services (408) 938-2000
Housing (408) 535-3860
Information Technology (408) 535-3565
Library (408) 808-2000
Police Chief (408) 277-4212
Parks, Recreation, and Neighborhood Services (408) 535-3570
Planning, Building, & Code Enforcement (408) 535-3555 (Planning Dept. #)
Public Works (408) 535-8300
Redevelopment Agency (408) 535-8500
San José International Airport Information (408) 277-4759
Department of Transportation (408) 535-3850

This publication can be made available, upon request, in alternative formats, such a Braille, large print, audio-tape or computer disk. Requests can be made by calling (408) 793-5543 (Voice) or (408) 793-5543 (TTY).

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