The City has always been committed to providing excellent customer service and high quality, cost-effective services but we have not always been able to clearly communicate how well we are meeting our goal.  By using some of the tools in performance based budgeting and public-private competition, we will be better prepared to answer some basic, yet very important questions.

First, we will know if we are doing the right work.  Are the services we are providing today the ones that our customers still want and need?  Second, we will know if we are doing the work right.  Are we getting the results we want?  Third, we will know if we can do the work better.  Can we improve our results?  If so, how?

We believe Investing in Results will fundamentally change the way we go about doing the public's business.  It will do so by supplying us with vital information about how well we are delivering service and the mechanism to make changes and improvements where necessary.