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Department of Transportation
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Contact Us
Department of Transportation
200 E. Santa Clara St.
8th Floor
San Jose, CA 95113
Phone: (408) 535-3850
Fax:     (408) 292-6092

Monday - Friday
8:00 a.m. - 5:00 p.m.
Introducing a 'New Way' to submit and track a City Service Requests

My San José is now live.
 My San Jose App The City of San José is proud to present My San Jose, a state-of-the-art mobile tool that allows you to quickly and easily report common service requests such as potholes, graffiti, abandoned vehicles, streetlight outages, and illegal dumping. Urgent transportation infrastructure requests such as sewer back-ups, missing/damaged street signs, malfunctioning traffic signals, and broken tree limbs blocking the street right-of-way should be immediately reported to the Department of Transportation’s 24-Hour Emergency Dispatch Center at (408) 794-1900.
Download the app today

Jim Ortbal DOT Director


Jim Ortbal


What We Do

Our role is to operate, maintain, and improve San José’s 2400 miles of streets and related infrastructure. This includes the paved street surfaces, bridges, traffic signals, streetlights, signs, crosswalks, bike lanes, pavement markings, curbs, curb ramps, sidewalks, street trees and landscaping, as well as the public sewers and storm drains located within the streets. Additionally, we operate the City’s public parking lots and garages, and manage on street parking compliance, abandoned vehicle abatement, and street sweeping.  

To provide a comprehensive and seamless network of transportation services for the San José community, we work closely with other public agencies that manage and improve our transit systems and our regional network of freeways and expressways.

Please explore our website to learn more about San José DOT, our services, programs, projects and partnerships. We look forward to working with you.

Traffic Impact Fee Memo and Report

The Traffic Impact Fee Memo and Report is available to the public in hard copy at the City Clerk’s office on the 17th floor.  It is also available online at the link below:
Memo and Report
The Traffic Impact Fee Report will be reviewed at the City Council Meeting on December 19, 2017

24-Hour Emergency
Dispatch Center

24 hour emergency dispatch center

(408) 794-1900 

  • sewer back-ups
  • missing/damaged traffic signs
  • major potholes
  • malfunctioning traffic signals
  • broken tree limbs
  • and other non-life threatening emergencies.