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FLASH REPORT #32 - COVID-19 Mitigation and Response

Post Date:03/26/2020 10:00 AM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO; 210-823-3908
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


VTA LIGHT RAIL SERVICE: Santa Clara Valley Transportation Authority is suspending light rail service until further notice. The suspension began at 11:30 pm yesterday, March 25, after a light rail operator trainee tested positive for COVID-19. More details are available on the VTA Headways blog.

Updates on City of San José Services and/or Operations   

  • Webinar Today – Learn More About the Temporary Residential Eviction Moratorium: The City of San José Housing Department is hosting a webinar at 2:00 p.m. today to explain the temporary eviction moratorium. Tenants and landlords are able to participate in the webinar by Zoom conference or by phone. The Zoom link is The phone number is 669-900-9128 (meeting ID 172 584 067).

  • COVID-19 Response – Protecting Residents Experiencing Homelessness: The City of San José Housing Department – in collaboration with the County of Santa Clara Office of Supportive Housing, Destination: Home, Valley Homeless Healthcare Program, County of Santa Clara Public Health Department and the Centers for Disease Control and Prevention – is supporting the local emergency effort to protect unhoused individuals from COVID-19 and reduce the spread of the virus. The group has developed a priority workplan to: expand shelter capacity to help more people, allow for social distancing and protect the most vulnerable; create isolation (for infected people) and quarantine spaces (for people who may have been exposed) for those exposed; and, develop a referral process for homeless individuals in encampments.

    Through this emergency action effort, nearly 800 new shelter beds have been identified to-date, and the shelter plan includes a mix of locations including motels, bridge housing (i.e., tiny homes), temporary shelter beds at Parkside Hall, temporary beds at South Hall, and 104 trailers provided by the State of California and located in the East Parking Lot of the Kelley Park complex at Story and Remillard. Locations for hundreds of additional shelter beds are being evaluated this week. Our goal is to stand up thousands of temporary shelter beds as quickly as possible because a number of public health experts believe this number is needed to contain the speed of COVID-19 among the homeless community.

    Portable toilets and hand washing stations have been placed at large homelessness encampments to improve sanitation and increase access to hygiene. Unhoused individuals can call HomeFirst's Homeless Helpline (408-510-7600) for assistance. Safe Parking sites are operating 24/7.

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  



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