Updates on City of San José Services and/or Operations . (English | Español | Tiếng Việt | 中文)
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FLASH REPORT #46 - COVID-19 Mitigation and Response

Post Date:04/06/2020 5:00 PM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO: 210-823-3908
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


Updates on City of San José Services and/or Operations  

  • Litter/Trash and Illegal Dumping: The City has reinstated services this week that address litter/trash and illegal dumping. Services will include responding to illegal dumping service requests and removing litter/trash in hotspot areas. Residents can submit service requests related to illegal dumping via the City’s app, San Jose 311. The City also will continue the Homeless Encampment Trash Program, a program that provides trash pick up and debris removal at large homeless encampments (note: this is not an encampment abatement program). The reinstated services will be supported by a larger than normal workforce that includes City staff and the San Jose Conservation Corps so we can address the current backlog and respond to new requests for services. When requesting services through San Jose 311, users will see a message that indicates that the City is addressing the service request but will need additional time to resolve it due to the current COVID-19 response.
  • Federal CARES Act Information: The recently passed Federal CARES Act has many programs to help local businesses, non-profits, employees, and self-employed individuals. The City of San Jose's SUMMARY OF CARES ACT gathers these programs into one document so that you can easily identify which will help you most.
    More information in English, Spanish and Vietnamese is available in our news alert here: For questions, email
  • Mineta San Jose International Airport: To provide more physical distancing and reduce the need for shuttle service, SJC Parking Lot 4 will be temporarily closed while Lot 6 will have limited parking to encourage travelers to park in lots with a shorter walking distance to the terminals. Parking Lot 2 (Terminal A Garage) is open with a reduced rate of $18 per day (max) and Lots 3 and 5 remain open at $30 per day (max). For real-time SJC parking information, visit As a reminder, SJC remains open for essential travel only.
  • Storm Response Continues: With wet weather continuing this week, the Department of Transportation (DOT) is actively monitoring low-lying areas, increasing street sweeping in those areas, and responding to storm calls. Members of the public can help keep gutters and storm inlets clear by sweeping up leaves and other debris in front of their homes and businesses. If you see flooding or debris blocking the road or sidewalk, contact DOT Dispatch at 408-794-1900.
  • Park Amenities Closed to Protect Public Health: City parks are still open but many amenities have been closed to protect public health. This includes park benches, all dog parks, basketball courts, soccer fields, playgrounds, picnic and barbeque areas, and restrooms. Please stay out of these areas. Do not jump over or remove fencing to access closed areas. If public health and safety rules are not followed, the City will close parks.
  • Team San Jose Updates: Since the COVID-19 outbreak began in the U.S., 19 conferences and 69 theater performances have been cancelled in Team San Jose managed facilities. The San Jose theaters remain closed until May 3 to all public performances. This includes the California Theatre, Montgomery Theater, San Jose Civic, and the Center for Performing Arts. Nearly 70% of theater performances have been or are being rescheduled. For more information about a specific performance, check Team San Jose’s website calendar.
  • Over 56K Electronic Books Have Been Checked out at SJPL: People are loving their library during the shelter-in-place. In the first three weeks of its temporary closure, the San José Public Library has had over 56,000 eBooks and eAudiobooks checked out, doubling the number of checkouts before the closure on March 16. Anyone who is an SJPL member has 24/7 access to free eBooks, eAudiobooks, and more. Become a member by getting an eLibrary Card, today. Visit:
  • Great American Litter Pick Up Postponed: The Great American Litter Pick Up event scheduled for April 25 has been postponed. The BeautifySJ Initiative, the Anti-Graffiti and Anti-Litter Programs will reconvene volunteers for a fall event.

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  



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