Updates on City of San José Services and/or Operations . (English | Español | Tiếng Việt | 中文)
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FLASH REPORT #54 - COVID-19 Mitigation and Response

Post Date:04/10/2020 5:00 PM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO: 210-823-3908
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


Updates on City of San José Services and/or Operations  

  • Food Distribution – School Lunches during Spring Break: Many schools will be on spring break in the following weeks. It is important that families who rely on school lunches know they can still receive a meal. Through the City’s Silicon Valley Strong Initiative and the countywide food distribution collaborative, Santa Clara County school districts are collaborating to ensure children have access to food during spring break by redirecting them to a different school district location. Alum Rock Union School District will be on spring break from April 13 to 17. These students can receive a meal at an East Side Union High School District site during spring break. For information on the site nearest you, visit Also, visit the Santa Clara County Office of Education website for the most up-to-date information about site closures and meal distribution.
  • Applications for SBA Loans for Self-Employed Open Today: The Payroll Protection Program (PPP), part of the CARES Act Federal stimulus package, is now open to independent contractors and the self-employed. Starting April 10, independent contractors and self-employed individuals can apply for and receive loans to cover their payroll and other certain expenses through existing SBA lenders. The US Treasury Department has created a PPP Fact Sheet that contains more information. Local (BOS) partners SBDC, AnewAmerica, MBDA, and SCORE can offer advice and may be able to help prepare loan paperwork. For more information, email
  • City Launches Public Health Outreach Campaign: The City of San José, in partnership with The Behavioral Insights Team, launched an outreach campaign to encourage behaviors that will help slow the spread of COVID-19, including staying home and maintaining physical distancing. The key messages were also tested for message recall and resonance by nearly 3,000 respondents in online surveys in English, Spanish, and Vietnamese. The messages will continue to be disseminated on social media and the radio.  
  • Public Health Public Service Announcements (PSAs): A number of community leaders shared the importance of continuing to stay home and practicing physical distancing when outdoors in social media videos in multiple languages. Watch the videos on Twitter: Park Ranger Antolin Salazar-Alday (Spanish) and Bishop Oscar Cantu with the Diocese of San José (English and Spanish). 

Updates from County of Santa Clara 

  • Responding to Child Abuse and Neglect: The County of Santa Clara Department of Family and Children’s Services recognizes and is working to address the increased pressure and danger of abuse faced by children during shelter-in-place. Residents are urged to contact the Child Abuse and Neglect Hotline at 833-SCC-KIDS (833-722-5437) if they suspect a child is at risk. Emergency response social workers are ready to respond to all reports of abuse and neglect. In cases of an immediate emergency, always call 911 for law enforcement intervention. Visit the County’s Child Abuse Reporting and Investigation website for more information. 
  • Face Coverings: Santa Clara County recommends residents use cloth face coverings to cover their nose and mouth when leaving home for essential activities, such as grocery shopping, doctor appointments, and going to the bank. Cloth face coverings are generally fashioned from multiple layers of breathable fabric, that allows for breathing without restriction. Examples include a t-shirt, scarf, or bandana. Medical masks, such as N95 and surgical masks, are still strongly discouraged for general use due to the severe shortage of personal protective equipment (PPE) for the healthcare personnel. Visit the Centers for Disease Control and Prevention’s website for more information.  

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  



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