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FLASH REPORT #55 - COVID-19 Mitigation and Response

Post Date:04/13/2020 10:00 AM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO: 210-823-3908
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


Updates on City of San José Services and/or Operations  

  • Complete the 2020 Census: Now more than ever, the City needs to ensure that all residents are counted to guarantee adequate funding for services and programs that support emergency preparedness, education, housing, and public health. All San Jose residents are encouraged to complete the 2020 Census and count every person living or sleeping in their home, including children, roommates, and friends. The Census takes 10 minutes to complete. Residents can respond online (, by phone (844-330-2020) or by mail. Online census and phone support is available in English and 12 other languages, including Spanish, Vietnamese, Russian, Tagalog, and Chinese. For more information, visit 
  • Follow Us On Social Media: You can find official City accounts on Facebook, Twitter, and Nextdoor - we are now on Instagram too. Follow our pages to ensure you are fully up to date on COVID-19 response and other City news. 

Updates from County of Santa Clara  

  • Financial and Legal Assistance for Workers: The Santa Clara County Office of Labor Standards Enforcement (OLSE) and the Fair Workplace Collaborative launched Santa Clara County CAN (COVID-19 Assistance Navigation) to assist workers impacted by COVID-19. People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the multilingual hotline at 408-809-2124. In addition, the OLSE Attorney Staffed Advice Line at 1-866-870-7725 is available to workers seeking legal guidance for a potential violation of their rights in the workplace. This line is also available to businesses seeking compliance information. For more information go to or 
  • Guidance for Essential Retail and Grocery Stores: The County of Santa Clara has released further guidance for essential businesses and their workers on measures to protect themselves and others from exposure when they are performing and traveling to and from their job duties. In addition, the County Department of Environmental Health prepared a handout with specific risk mitigation measures for permitted food facilities.   

Subscribe to the News Releases eNotification list to receive City of San José Flash Reports, and follow us at and @CityofSanJose on Facebook, Twitter, Instagram and Nextdoor.

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  



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