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FLASH REPORT #60 - COVID-19 Mitigation and Response

Post Date:04/15/2020 5:00 PM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO: 210-823-3908
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


Updates on City of San José Services and/or Operations  

  • New Multilingual Flash Report Videos: City of San Jose flash reports continue to be available in Spanish, Vietnamese, and traditional and simplified Chinese on the City’s website. To make it easier for residents to find information in their respective language, we’ve created an Emergency Notifications page for each language (Spanish, Vietnamese, and Chinese). City staff have also started to record short videos in Spanish, Vietnamese, Mandarin, and Cantonese summarizing important updates from these reports. These videos will be posted twice weekly on the City’s YouTube Channel. 
  • Prevent Plumbing Problems: To avoid sewer pipe issues, flush only toilet paper down the toilet. Everything else goes into the trash. Here are some common non-flushable items that can cause pipe backups and hazardous sewer overflows, or end up at the San José -Santa Clara Regional Wastewater Facility. Instead of flushing these items down the toilet, here are ways that residents can help not clog up the sewer system:   
    • For wipes, rags and most items, dispose of them in the trash. 
    • For pharmaceuticals, take them to a drop off bin. Here is a list of drop off pharmaceutical containers in San José:
      (Set items aside until the shelter-in-place order is lifted) 
    • Items that cannot go into regular garbage, recycling, or compost because they are hazardous waste or contain hazardous materials (electronics, paints, motor oil, pesticides, batteries, mercury containing items like thermometers and light bulbs) should be disposed of at County Household Hazardous Waste. (Set items aside since HHW has suspended drop-offs and events in response to COVID-19.) 
  • Telephone Tales Now Available: San Jose Public Library’s Early Education Services Unit is proud to launch a new storytelling program called Telephone Tales. Anyone can call the library’s phone lines 24/7 to hear stories, songs, rhymes, and more in English, Spanish, or Vietnamese. The stories are selected and read by library staff. You can listen as many times as you want. Call back every Friday to hear a new story and bring that Storytime experience home. For details, visit:

Updates from the County of Santa Clara and State of California  

  • Today, California Governor Gavin Newsom announced that the State is creating a $125 million disaster assistance fund for undocumented Californians, who have not benefited from expanded unemployment or the federal stimulus. The state will provide up to $500 for adults and is capped at $1,000 per household. Individuals can apply for support beginning next month. The Governor also announced that the Employment Development Department (EDD) will launch a new call center on Monday that will operate 7 days a week from 8:00 a.m. to 8:00 p.m. The EDD will also stand up a one-stop shop for individuals applying for unemployment insurance and the new federal Pandemic Unemployment Assistance (PUA) program, starting April 28. 
  • Yesterday, Governor Newsom outlined six key indicators that will guide the state’s decision as it considers lifting the stay-at-home order: 
    • The ability to monitor and protect our communities through testing, contact tracing, isolating, and supporting those who are positive or exposed; 
    • The ability to prevent infection in people who are at risk for more severe COVID-19; 
    • The ability of the hospital and health systems to handle surges; 
    • The ability to develop therapeutics to meet the demand; 
    • The ability for businesses, schools, and child care facilities to support physical distancing; and 
    • The ability to determine when to reinstitute certain measures, such as the stay-at-home orders, if necessary. 

The Governor stressed that there is not a precise timeline for modifying the stay-at-home order, but that these six indicators will serve as the framework for making that decision. The City is evaluating the impacts of this announcement and will share information as it becomes available. 

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  



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