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County Allows Curbside Retail and some other business activities to Open Friday – Get ready now!

All retail cleared for curb-side service, also some outdoor businesses may re-open

Post Date:05/20/2020 7:47 AM

A new Santa Clara County Public Health Order will take effect on Friday, May 22, 2020. Businesses and operations that are affected include retail and retail-related manufacturing services such as warehouse, distribution, and logistics companies; and outdoor museums, historical sites, and public gardens.

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This copy was last updated on 5/19/20

Curbside Retail

covid prepared signMore retailers will soon be able to reopen in Santa Clara County under a revised Public Health Order set to take effect Friday, May 22.

 The new rules allow all types of retailers (including wholesalers) to open for business – but only to offer delivery or curbside pickup. Until now, “non-essential” businesses were not allowed to operate, even for curbside pickup.

There are several important qualifications:

  • For customer and employee safety and to avoid future business closures, all businesses must follow social distancing requirements as outlined in the Order. This includes completing and posting newly revised Social Distancing Protocols and related signage.
  • To the extent feasible, customers must order and pay for products online or by phone prior to arriving for curbside/outside pickup. Customers may not enter the store.
  • Retail stores are not allowed to move their goods outside for display or sale at this time.
  • The store must have direct access to an immediately adjacent sidewalk or outdoor pedestrian walkway, street, parking lot, or alley area. The Order does not extend to retail stores within enclosed shopping centers.
  • No more than one employee per 300 gross square feet of the facility may be on site at the retail facility at any time, unless all personnel are from the same household or living unit.
  • Retailers should read additional information from the Santa Clara County website about newly permissible business operations.

Retail-Related Manufacturers, Warehouse, Delivery, and Logistics; and Outdoor Museums

In addition, the following businesses are now allowed to operate starting Friday, subject to the social distancing protocols:

  • Manufacturers that produce goods sold by retail and wholesale stores
  • Warehouse, delivery, distribution, and other logistics companies that support retail and wholesale stores
  • Outdoor museums, outdoor historical sites, and publicly accessible gardens

Social Distancing Protocol Notices

All businesses must follow social distancing protocols as well as print and post in a prominent place near the entrance (1) a COVID-19 PREPARED Sign and (2) a Social Distancing Protocol Visitor Information Sheet. Both the Sign and Visitor Information Sheet are available on the County’s website.  

Further details are explained in an executive summary. The new Social Distancing Protocols are also posted.

Other Information sources

Here are other pandemic-related resources:

If you would like to receive notices, you can subscribe to one or more of the following distributions:

  • Notices – Small businesses can keep informed about workshops and other services offered by over 30 small business assistance organization programs through this subscription.
  • SJ Economy Notices – The City of San Jose Office of Economic Development sends out a regular notice about issues of interest to San Jose businesses
  • City of San Jose COVID-19 Flash Reports – Updates and announcements from the City of San Jose about COVID-19 are distributed on weekdays in the morning and late afternoon to subscribers.

 Past distributions about COVID-19 can be found here:

 You can also ask questions of the City of San Jose Office of Economic Development at

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