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Unsung Heroes: Week of June 8

Post Date:06/11/2020 9:00 AM

Walter Lin

Under Walter Lin’s leadership of the Fleet, Facilities, and Radio Division of Public Works, the team has accomplished the impossible during the COVID-19 pandemic. Walter has been with the City of San Jose since 1998, starting out in the City’s former General Services Department, spending several years in the Environmental Services Department and coming over to the Public Works Department in 2013. Since Summer 2019, Walter has served the role of Deputy Director over the Facilities, Fleet & Radio Division of Public Works. The entire Fleet, Facilities & Radio Division has been extremely busy since the shelter in place began.


Public Works (along with many other partner departments) have:

  • Secured Personal Protective Equipment (PPE) to ensure safety of City employees – which was no easy task!
  • worked with local breweries to help convert into sanitizer manufacturers
  • set up various shelters to protect our un-housed population
  • they have set up COVID testing sites
  • implemented cleaning protocols for our workspaces
  • modified our workspaces to support social distancing
  • set up virtual public meetings
  • run the EOC logistics branch and have continued to handle all of their day to day essential services.

Walter’s leadership over the past 3 months has been second to none. We want to sincerely thank Walter for his commitment to ensuring the safety of city employees and the residents of San Jose.

Airport Superstars Who Kept Us Moving During the Pandemic

When the order came to shelter-in-place in March, Mineta San Jose International Airport (SJC) needed to find ways to keep employees and passengers safe while continuing to support customers that still needed to travel for essential reasons.


The Airport Technology Services (ATS) team had the immediate challenge of figuring out how to provide SJC team members with the technology needed to run a major international airport largely from home. ATS quickly acquired, configured and deployed the technology necessary for this new way of doing business. Amid the chaos, the Airport’s Finance and Administration Division continued to pay bills, review and revise the Airport’s budget to meet the new reality, and keep paying employees on time, while the Properties Team within the Finance Division continued to support and maintain relationships between airlines and concessions at SJC. While much of the SJC team transitioned to working remotely, most of the Airport Operations Division crew stayed on-site to maintain operations and ensure the safety of those traveling for essential business. The Operations team also implemented measures to prepare the terminals for when non-essential travel resumes. Facilities and Engineering began deploying safety measures throughout the terminals that included more deep cleaning of all areas of the terminals; deployment of handcrafted hand sanitizing fixtures (Facilities built their own since they were nearly impossible to buy); and the team began building and installing plexiglass guards to protect passengers and airport employees. Planning and Development continued to move our updated Airport Master Plan forward, and in late-April, the San Jose City Council unanimously approved the plan. This important development will be instrumental when SJC’s growth begin to take off again. In support of these many efforts, the Marketing and Communications Division continued to engage passengers on social media platforms by posting “stay at home” messages to stop the spread of COVID-19 and sharing health and safety updates for essential travelers.

As we enter the new era of air travel, it is vital for the SJC team to continue to engage with passengers, employees and the community to instill confidence and trust. Welcoming passengers back when non-essential travel is permitted will come easily to SJC’s Superstars. After all, they have demonstrated daily a can-do attitude that has gotten our team, customers and community through the worst of times. Thank you to our Airport’s Unsung Heroes!

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