Updates on City of San José Services and/or Operations . (English | Español | Tiếng Việt | 中文)
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FLASH REPORT #118 - COVID-19 Mitigation and Response

Post Date:06/24/2020 5:00 PM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO: 210-823-3908 
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


Updates on City of San José Services and/or Operations

  • Virtual Local Assistance Center Now Available in Multiple Languages: In an effort to widen its reach and bridge language barriers, the City’s Virtual Local Assistance Center (VLAC) is now available in multiple languages. In addition to the option of using the translating feature at the top of the webpage, the VLAC now offers pages dedicated to resources in Spanish, Vietnamese, and Chinese (Traditional). While the content on the City’s website will be translated, not all linked resources will be translated by the service-provider. A preemptive message of (in English) will follow any links that are not available in-language. Visit to view the new resource. Residents can also call 311 if they cannot find the information they are looking for.
  • City of San Jose Extends Eviction Moratorium to August 31: Last night, the City Council voted to extend the temporary eviction moratorium to August 31, 2020. The moratorium prevents evictions based on non-payment of rent for tenants affected by the COVID-19 pandemic. Affected tenants must pay at least 50% of unpaid rent that accrues during the moratorium within six months of the end of the eviction moratorium, and the remaining 50% must be paid within one year of the end of the moratorium. For questions and additional information, contact the Rent Stabilization Program at (408) 975-4480 or
  • San José Sports Field Reservations and Allowable Use: San José sports fields are now available for allowable activities which include permitted summer camp, class, or practice reservations. If your sports league or program is interested in offering summer camps, classes and/or practices for baseball, soccer practice or other non-contact sports activities on San José fields, please contact All summer camps, classes, and practices must consist of stable groups of 12 or fewer participants, and follow all appropriate social distancing protocols. The complete Santa Clara County summer camp guidelines can be found on the Santa Clara County Public Health website. Although sport fields are open, social gathering and non-permitted team sports games and practices are still prohibited.
  • Apply for a Summer Camp Scholarship: Scholarships are available for families and individuals who meet the qualifications and can be used at any camp program location, including Lake Cunningham Action Sports Park and other specialty camps. Scholarship applications are accepted at various community centers and you must apply in person. For a list of community center locations and times, visit Camps begin on July 13 for children between the ages of 5 and 12. You can register for a camp at Summer camps are modified to ensure health and safety following State and County guidelines. Face coverings are required, daily health screenings will be performed, and each camp is limited to no more than 12 children. Please note, these community centers will only be open for scholarship applications and no other programming will be available.
  • Revenue Management Resumes Phone Service: On Wednesday June 17, the Revenue Management Division of the Finance Department resumed phone service for customers calling with inquiries for Business Tax and other miscellaneous invoices. Residents and businesses can speak with a customer service representative by calling (408) 535-7055 and following the call tree options. Businesses can also email for information and assistance. 
  • Census Updates: This week, the U.S. Census Bureau released dates for several operations that were suspended due to the COVID-19 pandemic, including hiring and training, door-to-door visits, and enumeration of people without conventional housing and people who may be experiencing homelessness. As a reminder, the 2020 Census can be completed online at, by phone at 844-330-2020 or by mail. By law, the U.S. Census Bureau cannot share individual census responses with others, including federal, state and local agencies, law enforcement, landlords, etc.

    • Facebook Live Conversation with Attorney General of California Xavier Becerra: Tune in tonight at 5:00 p.m. for a conversation in Spanish about the 2020 Census featuring California Attorney General Xavier Becerra and Radio Host and Journalist, Celina Rodriguez. Watch on Facebook Live.

    • The Census Bureau is Hiring: Starting July 31, the Bureau will start hiring and training Census workers who will be conducting field work. People interested in working for the 2020 Census can apply online at

    • Door to Door Enumeration: The Non-Responsive Follow Up Operation (NRFU) or door-to-door enumeration will start on August 11 through October 31. During this time, census workers will visit households that have not completed the 2020 Census questionnaire on their own. Census workers will stay outside, only ask the 9 questions that are on the census form, and follow public health orders to ensure health and safety. Census workers will not ask for personal information (e.g., social security number, bank information, or immigration status).

    • Service-Based Enumeration: On September 22, 23, and 24, the Bureau will conduct Service-Based Enumeration. This 3-day operation provides an opportunity for people without conventional housing and people who may be experiencing homelessness to be counted in the census at locations where they receive services (e.g., transitional shelters, soup kitchens, regularly scheduled mobile food van stops) or at pre-identified non-sheltered outdoor locations.
  • The San José Virtual Recreation Center offers free one-hour live stream classes every week:
    • Mondays: Get your blood pumping during a live Zumba Gold Class at 10:00 a.m. 
    • Every Monday & Wednesday through July: Join a live COVID-19 Safe Walking Tips Webinar at 2:00 p.m.  
    • Wednesdays: De-stress with live Yoga at 5:00 p.m.
    • Thursdays: Get moving with a live Total Body Conditioning Class at 11:15 a.m. 

Visit the City's Virtual Recreation Center at for links to these classes, as well as other daily activities. The Virtual Recreation Center has over one hundred fun and educational resources to do at home during the shelter-in-place.

  • Project Hope Lives Up to Namesake: Project Hope, a Parks, Recreation and Neighborhood Services Department program, is a community empowerment program designed to serve nine neighborhoods in San José. The program focuses on developing and maintaining groups of organized community leaders, creating a safer, cleaner neighborhood environment, and building partnerships and informed residents that know how to access City services. COVID-19 has amplified the needs of our most marginalized communities. Project Hope has embraced the challenge and has worked with its neighborhood associations to shift from in-person meetings to virtual meetings, so that residents can stay connected and associations continue to provide needed services to community members. For example, Project Hope assisted the Welch Park, Roundtable, and Cadillac/Winchester neighborhood associations in hosting their first virtual meetings which were well-attended by residents. Project Hope staff in collaboration with the Office of Immigrant Affairs also called residents in the Project Hope neighborhoods to inform them of available financial assistance programs, and helped those who qualify apply for assistance through Sacred Heart Community Services. Despite the pandemic, Project Hope has adapted and continues to assist our most vulnerable communities in accessing City services.
  • Spanish Zoom Tutorial: With the understanding that not all residents are familiar with technology, Project Hope’s Language Access Unit created a “How to Use Zoom” video for Spanish speakers. The video provides step-by-step instructions so Spanish speaking neighbors can participate in neighborhood association meetings and virtual classes. COVID-19 has forced many City programs to adapt in order to meet the needs of residents. Project Hope’s ability to provide resources in different languages helps all residents access the services they need. A video tutorial for Vietnamese-speaking residents is forthcoming. The Spanish tutorial can be viewed at the Virtual Recreation Center.
  • Fed Up With Fireworks: In time for the 4th of July holiday, the City of San José and Santa Clara County Fire Department have collaborated on a public education campaign to remind residents that all types of fireworks, even those labeled 'safe and sane' are illegal in San José and most of Santa Clara County. Residents are urged to report illegal fireworks activity online at If able to safely take photos or video of fireworks being used on private property, snap a picture to include with the online report. A 24-hour reporting hotline is also available at (408) 535-5600 or by dialing 311. All reports will be reviewed and if sufficient information and evidence is provided, the City’s Code Enforcement Division will issue a warning or citation. With many of our traditional 4th of July events cancelled this year due to the current health crisis, residents are encouraged to celebrate the holiday safely—and without the use of illegal fireworks. Get creative and have fun this Independence Day! A number of safe and fun activity suggestions are available for community members to consider.
  • San José Fire Department Live-Fire Training: The San José Fire Department will be conducting live-fire training exercises at Santa Teresa County Park on Thursday, June 25 and Friday, June 26 from 8:00 a.m. to 6:00 p.m. each day. Residents are advised that they may see smoke in the areas surrounding the park as a result of the planned training exercise, however, there is no cause for alarm. This live-fire training is consistent with previous exercises the San José Fire Department has conducted in the park, allowing recruit firefighters to utilize specialized tools and equipment, personal protective equipment, and employ wildland suppression strategies and tactics in a controlled setting. Park visitors are advised that the Mine Trail south of Bernal Road will be closed as well as the Pueblo Trail and the connector trail between Pueblo and Mine Trail. The Pueblo day use area and the road to the equestrian lot will also be closed. As always, it is our primary concern that the community feels safe and is fully aware of the Fire Department’s ongoing effort to serve the community by protecting life, property, and environment through prevention and response.

Updates from the County of Santa Clara

  • Mobile Testing Program: The County of Santa Clara Health System’s mobile testing program continues to provide free diagnostic COVID-19 testing around the County. Nasal swab testing is free for everyone—no health insurance or doctor’s note is required. No appointment is needed; anyone can simply stop by to get tested. A list of popup locations can be found on the Santa Clara County Public Health website.

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  




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