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Announcement of Text to 9-1-1

Post Date:10/27/2019 12:14 PM

On Wednesday; September 25, 2019 at 10:30 AM, Santa Clara County 9-1-1 Communications along with the County of Santa Clara Board of Supervisors will announce the official launch of Text to 9-1-1 service within the County of Santa Clara, to include the City of San Jose and other participating jurisdictions.

Text to 9-1-1 enables San Jose Fire and Police Communications Centers the ability to receive text messages from a mobile phone or device for emergency services. This technology results in improved access to emergency services for the hearing impaired community and provides an alternate method of reporting emergencies in circumstances where voice communication is unsafe or otherwise disrupted.

San Jose Police Communications conducted a soft launch of its Text to 9-1-l system on January 2, 2019, and thus far has engaged in approximately 511 Text to 9-1-1 sessions. San Jose Fire Communications performed a soft launch of Text to 9-1-1 on January 22, 2019, and thus far has engaged in three emergency Text to 9-1-1 sessions.

Depending on the mobile phone or device location, San Jose Police Communications or another Public Safety Answering Point (PSAP) will receive the initial Text to 9-1-1 message. If it is determined that fire or medical assistance is needed in the City of San Jose, the text session will be transferred to San Jose Fire Communications. Fire Department dispatchers will use existing protocols to gather information via text message, send help, and give appropriate instructions while help is on the way. Individuals who contact 9-1-1 through text will be encouraged to make a voice call to 9-1-1 if possible. 

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