Updates on City of San José Services and/or Operations . (English | Español | Tiếng Việt | 中文)

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FLASH REPORT #19 - COVID-19 Mitigation and Response

Post Date:03/17/2020 5:00 PM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO; 210-823-3908
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


Updates on City of San José Services and/or Operations 

  • San Jose Fire Department: Fire Department emergency responders and dispatchers remain fully staffed and are ready to answer your call. The department is taking measures to protect essential employees and first responders from the spread of coronavirus (COVID-19). In addition to reinforcing the importance of good personal hygiene, our firefighters are cleaning surfaces, high touch points and shared equipment daily at each fire stations. First responders are also donning personal protective equipment in the form of masks, goggles, gloves and gowns to limit exposures to themselves or members of the public while responding to medical emergencies. While social distancing is difficult for firefighters to practice with one another while on duty as they not only work in close proximity, they live, eat and train together, they will practice social distancing when out in the community. If you come into contact with firefighters, please understand they have been directed to maintain a six-foot distance from others whenever possible.
  • Parks, Recreation and Neighborhood Services (PRNS) Program and Rental Refunds: All PRNS rentals and program fees will be refunded, beginning March 17. This includes prorated refunds for all cancelled classes. Due to the high volume of requests and response to the COVID-19 pandemic, it is important to note that all refunds issued by the City may take longer than the usual 2 to 6 week window. Automatic payments are currently on hold as community centers are closed to the public, and all programming is suspended until further notice.
  • Housing Department: The property manager meeting on the topic of rent burden, scheduled March 20 at 2:00 p.m. has been postponed until further notice.
  • work2future Job Centers: The work2future Job Centers will be closed until April 8. Career Counseling Services to existing clients will be available during the closure by appointment. Please contact your Career Coach directly by phone or email. Workshops, orientation sessions, and in-person career counseling will resume on April 8. Please visit for additional information.
  • City Golf Courses: Los Lagos, Rancho del Pueblo, and San Jose Municipal golf courses are closed to the public and therefore all programming is suspended until further notice.
  • San José Clean Energy: Customers will continue to receive reliable electric generation service. For questions and concerns, customers can visit, contact the call center at 833-432-2454 or PG&E continues to provide electric transmission and delivery service and has paused disconnections for unpaid bills.
  • Department of Transportation Parking Compliance: Parking citations, vehicle abatement, and the processing of parking tickets and fees have been suspended. Parking officers will not be ticketing for parking violations, or towing abandoned or illegally stored vehicles on city streets. Vehicles parked in an unsafe manner will be referred to the San José Police Department. Citation payment and adjudication (contesting a ticket) deadlines are also suspended for thirty days, through April 16, 2020. Payments and adjudication requests for previously issued citations can still be completed online, at Downtown parking garages will continue to operate, with limited staffing, allowing the public access to essential services, such as restaurants with take-out options.
  • Illegal Dumping: The City of San José has suspended the collection of Illegal Dumping temporarily due to COVID-19 health concerns.
  • Household Hazardous Waste Drop-Off and Events: The City of San José has suspended household hazardous waste (HHW) operations, including residential and CESQG (small business) drop-off and events, in response to COVID-19.

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  



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