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FLASH REPORT #25 - COVID-19 Mitigation and Response

Post Date:03/20/2020 5:00 PM

The following is information about the City of San José’s response to slow the spread of the novel coronavirus (COVID-19) and reduce the number of people infected.  

City of San José
Emergency Operations Center  

Rosario Neaves, Director of Communications/EPIO; 210-823-3908
City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 (408-535-3500)


Updates on City of San José Services and/or Operations 

  • Fire Department: Ensuring the safety of employees, residents and business community remains the highest priority. The department is taking measures to protect essential employees and first responders from the spread of COVID-19. The health of our first responders is critically important as they are on the frontlines as we help our community through the health crisis the COVID-19 presents. The Fire Department asks the public to follow all orders of the County of Santa Clara Public Health Department to protect the entire community from further spread of the virus. As of this update,13 sworn personnel have tested positive and 75 who may have been exposed are being monitored. The City will continue to provide updates to these numbers. 
  • Comprehensive State Website Launched to Answer Frequently Asked Questions: The State of California launched a one-stop bilingual (English and Spanish) COVID19 website that includes public service announcements and information on how to apply for social services benefits, such as unemployment, disability, and family leave. Visit for more information.
  • City Email Introduced to Answer Business and Employer Questions: The Office of Economic Development (OED) has established a new email address,, where employers, businesses, non-profits, and workers impacted by COVID-19 can ask questions. The OED staff will work to respond quickly with the information and resources currently available.
  • Playground Closures:  Effective immediately, all City playgrounds are closed. Parks and trails are open. Anyone using them must keep a distance of at least 6 feet from others, and follow all other County and State guidance and orders. For frequently asked questions regarding the County Order directing individuals to shelter at home, visit For more information on the Department of Parks, Recreation and Neighborhood Services closures and cancellations, visit

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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  



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