FAQs

Frequently Asked Questions (FAQ): San José Independent Police Auditor (IPA)

What is the San José Independent Police Auditor (IPA)?

The IPA is an independent office of the City of San José tasked with providing oversight of the San José Police Department (SJPD). The IPA ensures that complaints about police misconduct are handled fairly, thoroughly, and objectively.

What does the IPA do?

The IPA:

Reviews and audits internal affairs investigations of police misconduct.
Accepts and processes complaints from the public.
Makes policy recommendations to improve police accountability and transparency.
Conducts community outreach and education regarding police oversight.

Is the IPA part of the Police Department?

No. The IPA is a civilian agency that operates completely independently from the San José Police Department and reports directly to the Mayor and City Council.

Who can file a complaint with the IPA?

Anyone can file a complaint—residents, visitors, minors, or even anonymous individuals—if they have concerns about the conduct of an SJPD officer.

How can I file a complaint?

Complaints can be submitted in person, online, by phone, by mail, or via email. Forms are available in multiple languages. You can also contact the IPA office for assistance in submitting your complaint.

What types of complaints does the IPA review?

The IPA reviews complaints related to police misconduct, such as:

Excessive use of force
Rude or abusive behavior
Improper searches or detentions
Discrimination
Fourth Amendment Violations
Other violations of department policy or law

Will my complaint remain confidential?

Yes. While the IPA maintains records of complaints and investigations, your personal information is protected and handled with confidentiality in accordance with applicable laws.

What happens after I file a complaint?

The IPA reviews the complaint and forwards it to the SJPD Internal Affairs Unit. The IPA monitors the investigation and audits the findings made in the investigation to ensure fairness and thoroughness. You will be informed of the outcome when the case is closed.

Can the IPA discipline officers?

No. The IPA does not have the authority to impose discipline. It provides oversight and recommendations. Disciplinary decisions are made by the Chief of Police based on the investigation’s findings.

How does the IPA promote transparency?

The IPA publishes annual and special reports detailing complaint trends, investigation outcomes, and recommendations for policy reform. These reports are available to the public and presented to the City Council.

How can I contact the IPA?

San José Independent Police Auditor

Website: https://www.sanjoseca.gov/ipa

Phone: (408) 794-6226

Email: ipa@sanjoseca.gov

Address: 96 N. Third Street, Suite 150, San José, CA 95112

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