Assistant City Manager
Jennifer Maguire serves as the Assistant City Manager for the City of San José, the nation’s tenth largest city and the largest city in Northern California, with an ethnically diverse population of more than one million people. Reporting to the City Manager, the Assistant City Manager is the second-in-command position of the city administration and in this role Jennifer serves as the Chief Operating Officer for the city. She ensures the effective and efficient delivery of services through 14 different city departments as well as seven offices within the City Manager’s Office, overseeing a $3.7 billion city budget with a workforce of over 6,400 employees. Among other important work, Jennifer is a key advisor to the City Manager regarding matters related to the administration of the City, ensures departments work proactively toward achieving quality service delivery and organizational goals, provides strategic guidance to Senior and Executive Staff, and helps to anticipate and resolve complex policy and other issues.
For this role, Jennifer brings a wide range of experience in her over 27 years with the city. She rose through the ranks from her start with the City of San José in 1991 as a Budget Analyst in the City Manager’s Budget Office. Through a succession of promotions, Jennifer became a Principal Budget Analyst in 1993; next promoted to Assistant to the City Manager in 1998, a position in which she primarily worked on employee and labor relations matters; then became the city’s first Assistant Budget Director in 2000; and, in 2008, was appointed to Budget Director. As Budget Director, she led the city through its most difficult financial times in recent history, addressing budget shortfalls of almost $700 million over a ten-year period which required significant adjustments to city programs and services. In 2013, Jennifer was appointed to the dual role of Deputy City Manager and Budget Director. As Deputy City Manager, she served as a key advisor and performed complex policy analysis and special projects for the City Manager while overseeing the Police, Fire, Environmental Services, Transportation, and Airport departments. Her role was expanded again in 2015 when she was named Senior Deputy City Manager and Budget Director. In addition to the Police and Fire departments, she oversaw the Finance and Human Resources departments as well as the Office of Employee Relations.
Jennifer has been a resident of San José for over 20 years, and has lived in Santa Clara County most of her life. She holds a bachelor’s degree in Psychology and a master’s degree in Business Administration, both from Santa Clara University. She was recognized in 2012 with two distinguished awards, the San José/Silicon Valley Business Journal’s 100 Women of Influence Award and the YMCA Tribute to Women Award.
Deputy City Manager
Throughout her career, Kim has helped people collaborate across disciplines to improve economic opportunity, strengthen community, and create places that foster connection and creativity, health and happiness. As Deputy City Manager, Kim is responsible for Community and Economic Development, providing leadership and strategic coordination to city departments shaping the future growth and development of the city. She co-leads execution of the city’s enterprise priorities focused on the transformation of Downtown San Jose, achieving the city’s ambitious housing goals, and improving city facilitation of private development. As Director of Economic Development, Kim oversees City initiatives in business retention and attraction, workforce development, cultural affairs, and real estate. Prior to joining San Jose, Kim was co-founder and managing director of Collaborative Economics, and senior policy analyst at SRI International’s Center for Economic Competitiveness. Kim is co-author of the books Grassroots Leaders for a New Economy: How Civic Entrepreneurs Build Prosperous Communities and Civic Revolutionaries: Igniting Passion for Change in American Communities. She holds a bachelor’s degree in economics and humanities from Valparaiso University and a master of public policy degree from Harvard University, where she was a Kennedy Fellow.
Deputy City Manager
Kip's purpose is to awaken talented people to the spark of their full potential, and enable them to change themselves and the world.
His career journey has taken him from Timbuktu to Silicon Valley. Along the way Kip has advised farmers on the edge of the Sahara, created the national award winning Strong Neighborhoods Initiative, managed complex real-estate deals, and lead a network of top technology leaders.
Kip is currently a Deputy City Manager for the City of San José leading the execution of the City's enterprise priorities of:
+ Creating a smart and sustainable city–driving the adoption of 21st century infrastructure and implementing the City’s Smart City Vision.
+ Emergency Preparedness–guiding leaders in the relentless attention to preparing San José to respond to and recover from the next disaster.
Kip has also worked for the Peace Corps in Chad, and as an education consultant with the World Bank. He is a graduate of Florida State University with a bachelor's degree in Anthropology and International Affairs, and a master's in Urban Planning.
Deputy City Manager
Jim Ortbal is a Deputy City Manager for the City of San Jose, overseeing a portfolio of service areas including: Transportation, Environmental Services, Clean Energy, the Airport, and Public Works. In his 29-year career with the City, Jim has held positions in the City Manager’s Office, and the Transportation, Finance, Human Resources, and Airport Departments. Prior to his appointment as a Deputy City Manager, he served as the City’s Director of the Transportation, overseeing a full service department that included all policy, planning, project delivery, safety and operations, parking, and infrastructure maintenance in the City’s street right way. Leading and managing the department entailed staffing a 475 person organization, managing a $100 million annual operating budget, and $500 million capital improvement program aimed at delivering a safe, balanced, and modern transportation system, in collaboration with regional, state, and national transportation partners.
Jim holds a master’s degree in Public Administration from the University of Southern California and bachelor’s degree from San José State University. He is a member of the National Association of City Transportation Officials, the Institute of Transportation Engineers, and serves on the Downtown San José Property Owners Association Board of Directors.
Deputy City Manager
Angel Rios, Jr., is a leader with 25 years of professional experience working in both the public and non-profit sectors. He currently serves as the Deputy City Manager for the City of San José. Angel previously served as the Director of Parks, Recreation, and Neighborhood Services. Prior to joining the City of San José, Angel served as the Associate Director of the largest Latino based, non-profit in Santa Clara County.
Angel holds a master’s degree in Public Administration and a bachelor’s degree in Political Science and Government. He is a senior fellow of the American Leadership Forum. Angel has served as one of the chief architects of the Mayor’s Gang Prevention Task Force, an anti-violence effort that has received national acclaim for its effectiveness in redirecting youth away from gangs and keeping neighborhoods safe. He was an appointed member of the Governor’s California Gang Reduction, Intervention, and Prevention Board (CalGRIP) and has assisted the White House and the Office of the Attorney General launch a “National Youth Violence Prevention Forum.”
Director / Chief of Staff, Administration, Policy, and Intergovernmental Relations
For the last decade Lee has served in a variety of roles in the California State Capitol, including lead political strategist for several state initiatives and San Jose City Hall, including Chief of Staff to Councilmember Nancy Pyle and Budget Director for Mayor Liccardo.
In 2005, Lee came to City Hall as Chief of Staff to Councilmember Nancy Pyle, serving the District 10 area of San Jose. In 2008, Lee moved to the City of San Jose City Manager’s Office as the Downtown Manager and Assistant to the City Manager. Lee led the City's economic development team for Downtown and oversaw communications and public relations for the Office of Economic Development. Lee was specifically focused on Downtown's management and operations, placemaking and business development by serving as liaison between the City and downtown businesses. In addition, Lee managed the City’s oversight team and a budget of roughly $26 million for the Convention Center and Cultural Facilities and Convention and Visitor’s Bureau, operated by Team San Jose. Lee also oversaw the City’s contract with the San Jose Sharks to operate the SAP Arena.
In 2015, Lee was appointed to lead the Mayor’s Budget Office focusing on strategic development of priority initiatives on budget and fiscal matters. In this role, Lee was instrumental in helping negotiate pension reform, increases to the sales tax, modernization of the business tax, and negotiating several budgets with the City Council.
In 2017, Lee was appointed Chief of Staff of the City Manager’s Office—leading the Office of Administration, Policy and Intergovernmental Relations. Lee’s political and public policy background lends especially well to working with the Mayor and Council, City Officials, and downtown stakeholders on the direction of downtown San Jose.
Jim Shannon has served as the City Manager’s Budget Director since June 2019 and has nearly twenty years of experience working within a variety of public sector agencies. Starting with the City of San José in 2012, Jim has held several positions in the Budget Office, including Assistant Director, Deputy Director, and Capital Budget Coordinator. Prior to coming to San José, he worked for the City of San Bruno in the Public Works Department, the U.S. Department of Agriculture, and the State of California’s Department of Water Resources. Jim holds a bachelor’s degree in Evolution and Ecology from the University of California at Davis, and a Master of Public Administration from San Francisco State University.
Director, Civic Innovation
Dolan Beckel is the Director of the Office of Civic Innovation and Digital Strategy. This office is responsible for piloting and implementing organizational, process, and technology solutions that range from small experiments in smart city solutions to large scale deployments that drive value across the entire City. Dolan’s team is responsible for formulating and driving the City’s Smart City Roadmap.
Dolan’s aspirations for San José is that by the end of 2022 are:
- The City has the best wireless connectivity in the nation as ranked by coverage, quality, and choice;
- The City has reduced the number of households without quality internet at home to less than six percent;
- The City leads the nation in the number of smart city solutions operating at scale to improve existing services and enable completely new services through operational efficiency and effectiveness.
Dolan is a sought-after innovation and technology advisor who has advised dozens of companies ranging from startups to Fortune 500 enterprises in a professional career spanning over 33 years. Dolan spent over 20 years at Accenture where he was a Partner in Accenture’s Telecommunications consulting practice. Dolan was co-founder of Fathom Solutions which provided strategy and IT consulting services across the nation until it was purchased by Cognizant Technology Solutions. He has worked with many of Country’s most prominent technology and telecommunications companies including AT&T, Verizon, and TransUnion. Dolan has transitioned from the ‘billable hour’ to the ‘fulfillable hour’ and is lending his expertise to the City of San José. Dolan was appointed Director of the Office of Civic Innovation and Digital Strategy in June of 2018. Dolan and his team’s current responsibilities include but are not limited to piloting and scaling “smart city” technology solutions, delivering the largest wireless infrastructure implementation in the United States, and closing the digital divide through programs to overcome service cost, device cost, and digital literacy barriers. Dolan was Mayor Liccardo’s appointee to the Federal Communications Commission (FCC) Broadband Deployment Advisory Committee. Dolan is recognized as one of the country’s leading authorities on broadband digital infrastructure and the digital divide.
Major cities across the United States, and the world, are experiencing significant growth and change. As urban environments continue to thrive, cities are seeking new and better ways to collaborate with the residents who live and work there to develop shared visions for the future. As the City Manager’s Director of Communications, Rosario is the conduit between city and resident and is leading a team of Civic Communicators to drive a comprehensive communications strategy to strengthen civic engagement.
As the spokesperson and primary media contact for the City of San Jose administration, Rosario is creating a twenty-first century newsroom of digital storytellers in Silicon Valley’s largest city. Her team of communication professionals manages the City website, government access television channel, public information requests, and more. Rosario came to Silicon Valley from the San Antonio Housing Authority – one of the largest housing authorities in the nation – where she won the Texas National Association of Housing Redevelopment Officials’ award for her work telling the story of the transformation of an aging public housing complex into a model of modern, affordable housing.
Before transitioning to public service, Rosario was Vice President at FleishmanHillard, a leading global communications and public affairs consultancy. She led major communications and public affairs efforts for clients such as AT&T, Monsanto, Philips, and Abbott Laboratories from the firm’s headquarters in St. Louis, and also held roles in the firm's London, Boston and San Antonio offices.
Rosario has served on the boards of the Youth Orchestras of San Antonio, and St. Louis Dancing Classrooms, nonprofit organizations bringing creative programming to underrepresented youth. She holds a bachelor of science degree in Mass Communication from Boston University’s esteemed College of Communication, and is a graduate of the 2019 Silicon Valley Organization Leadership San José class. She is passionate about cities, poverty alleviation, and cultural diversity.
Director, Office of Emergency Management
With 33 years experience, Raymond Riordan is currently the Director of City Manager’s Office of Emergency Management for the City of San José, CA, the tenth largest city in the United States. He was hired following the historic February 2017 Coyote Creek Flood, and assisted the City in its recovery from the flood and instituting action to address the over 240 items identified in the post disaster after action and improvement report. His employment included Program Manager for Emergency Preparedness for the City of San Ramon Police Department in California, Acting Executive Director of the California Utilities Emergency Association, the Acting Security and Emergency Manager for East Bay Municipal Utility District, and Senior Emergency Planner for Contra Costa County, CA. He is a Certified Emergency Manager, recognized by the International Association of Emergency Managers (IAEM), and he serves as the elected Chair for the California Water/Wastewater Agency Response Network (or CalWARN).
Among his professional awards, he is three-time recipient of the International Association of Emergency Managers Association Partners in Preparedness Award and three-time recipient of the California Emergency Services Association President’s Award for leadership in emergency management.
He completed a BS degree from Santa Clara University, a MS degree in Industrial Organization from San José State University, and he has published articles on emergency planning in several journals, including the American Water Works Association Journal Magazine.
Director, Employee Relations and Human Resources
Jennifer Schembri serves as the Director of Employee Relations and Director of Human Resources for the City of San José, the nation’s tenth largest city and the largest city in Northern California, with an ethnically diverse population of more than one million people.
Jennifer brings a wide range of experience in her over 14 years with the city. She rose through the ranks from her start with the City of San José in 2004 as an Executive Analyst in the City Manager’s Office of Employee Relations. Through a succession of promotions, Jennifer became an Assistant to the City Manager in 2011, then became Deputy Director in 2014 and in 2015 was appointed to Director of Employee Relations. Reporting to the City Manager, the Director of Employee Relations is the City’s Chief Labor Negotiator with the City’s 11 bargaining units and oversees the labor and employee relations functions in the City Manager’s Office. As Director of Employee Relations, she led the city through the settlement of the pension reform litigation while achieving multi-year contracts with the City’s 11 bargaining units. In December 2018, Jennifer was appointed to the role of Human Resources Director, in addition to her role as Director of Employee Relations. In her role as Human Resources Director, she oversees the City’s Benefits Program, Workers’ Compensation, Health and Safety, Employment and Training and Development.
Jennifer was raised in San José and is currently raising her two boys in San José. She holds a bachelor’s degree in Psychology from Saint Mary’s College. She was recognized in 2016 with the San José/Silicon Valley Business Journal’s 100 Women of Influence Award.