Account Resources

• Call the City’s Customer Contact Center at (408) 535-3500 to establish a payment plan to help make payments more manageable.
• Establish low income or vulnerable status with the City, which can qualify you to receive additional support on your water account. To establish low income and/or vulnerable customer status, please use one of the following forms:
  • Use this form to apply online 
    
  • Use this form to apply in person at San José City Hall

For translation assistance, call (408) 535-3500.
Para obtener asistencia con traducciones, llame al (408) 535-3500.
Để được giúp đỡ về thông dịch, vui lòng gọi (408) 535-3500.
如需翻譯協助，請致電 (408) 535-3500.

Need help paying your past due water bill?

• NEW: Financial Assistance Program: Launched in May 2026, the Water Customer Financial Assistance Program is a year-long pilot that provides a one-time credit of up to $500 to help eligible Muni Water customers whose water service has been disconnected due to financial hardship. To be eligible, you must qualify for low-income or vulnerable status. Use this form to apply online or apply in person at City Hall.
• Utility payment assistance programs may be available through Sacred Heart Community Services to qualified applicants. Customers can view their website, contact them via phone, email or visit their office for information and assistance.

LATE FEES

• A late fee of $10.00 or 10%, whichever is greater, is applied when the payment is received after the due date on the bill statement.
• Visit the Pay My Utility Bill webpage for information on how to pay your Municipal Water System Bill. 

OPEN OR CLOSE ACCOUNT 

To open or close an account, contact Customer Service:

• Phone: (408) 535-3500
• In person (Monday-Friday, 8:00 a.m. to 5:00 p.m.): 200 E. Santa Clara St., 1st Floor Tower, San José, CA 95113 

Water Service Policies

The information below contains policies related to billing, payment options, and disconnection of water services for nonpayment.

• Water Service Policies and Procedures (last updated 2020)
• Políticas y Procedimientos del Servicio de Agua (last updated 2020)
• Chính Sách và Thủ Tục Dịch Vụ Nước (last updated 2020)
• 水務政策及程式 (last updated 2020)
• Mga Patakaran at Proseso sa Serbisyo sa Tubig (last updated 2020)
• 수도 서비스 정책 및 절차 (last updated 2020)

During 2025, no single-family accounts were disconnected for non-payment.

Account Service Request Forms

To establish low income and/or vulnerable customer status on your water account, please use one of the following forms:

• Use this form to apply online
• Use this form to apply in person at San José City Hall

To appeal a bill review:

• San José Municipal Water Appeal Form (last updated 2023)
• Formulario De Apelaciones Del Sistema De Agua Municipal De San José (2023)
• Biểu Mẫu Kháng Cáo Về Dịch Vụ Nước Của Thành Phố San José (2023)
• 聖荷西市水費申訴表 (2023)
• Tagalog San José Municipal Water Appeal Form (2023)
• 산호세 시립 수도 항소 제기 양식 (2023)

To authorize a third party to receive copies of account notices: Third Party Notification Authorization Form (last updated 2023)

How to Read Your Bill

• Ejemplo de Factura del Agua Municipal de San José
• Mẫu Hóa Đơn Tiền Nước của Hệ Thống Nước Đô Thị San José
• 圣何塞市政供水系统水费账单样本
• Halimbawa ng Pambayang Bayarin ng Tubig sa San José
• 한국어

Curious how your water use compares to your neighbor’s? Find out by signing up for free home water reports.