Building better City services through data

The City of San José uses data to improve services, increase transparency, and better serve our community. Our Data Service Standards guide how we collect, manage, and share data so it is useful, safe, and easy to understand.

These standards help ensure that data is not just available, but meaningful and reliable for residents and City staff.

Read the full Data Service Standards

What are Data Service Standards?

Data Service Standards define what good data practices look like across the City. They focus on how we design and deliver data services so they meet real needs and support better decisions.

Data service standards help the City deliver services that are more responsive, transparent, and easy to use.

Better services:
Data helps the City understand community needs and improve how services are delivered, from reporting issues to planning programs.

Faster and more informed decisions:
City staff and leaders use reliable data to make decisions that improve safety, infrastructure, and quality of life.

Increased transparency:
Residents can access clear and accurate information about City services and performance.

Equity and accessibility:
Data is shared in ways that are easy to understand and available to all communities, including those who may face barriers to access.

The City's goal is to use data to improve City services and outcomes for our residents, which means:

• Sharing data with a clear purpose.

• Making information easy to find and use.

• Protecting privacy and sensitive information.

• Ensuring data is accurate and up to date.

• Designing services that work for everyone.

How this supports City priorities

The Data Service Standards support the City’s broader goals to:

• Improve service delivery across departments

• Increase transparency and accountability

• Promote data-driven decisions

• Strengthen trust with the community

• Advance equity through accessible information

By following these standards, the City treats data as a strategic asset that helps deliver better outcomes for everyone.