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About San José 311

San José 311 is the City’s official customer service platform. You can use the website or mobile app to request services, ask questions, and get updates on City issues. Our goal is to make it easy for you to report a problem, track the status, and see it resolved. 

Help keep your neighborhood safe and clean with San José 311 

Have a pothole that needs patching or a streetlight that’s out? Want to report graffiti, illegal dumping, or an abandoned vehicle? With San José 311, it’s quick and easy to connect with City services, right from your phone or computer. 

How does San José 311 work? 

The Information Technology Department (ITD) manages and updates the technology that powers San José 311. This includes maintaining the website and app, improving features, and ensuring your requests are routed quickly and securely. 

Our Customer Contact Center staff, who are part of the ITD team, play a vital role. They respond to your calls and online requests, helping to: 

  • Collect and confirm details about your issue 

  • Direct each request to the right City department (like Transportation, Parks, or Public Works) 

  • Track responses and follow up with you when needed 

This team is available to help you whether you report online, through the app, or by phone. 

How to Use San José 311 

You can submit a request with or without an account, but signing in gives you more features and personalized service. 

Here’s what you can do: 

  • Report an issue and upload a photo (optional) 

  • View your request on a map 

  • Track updates and see when it’s resolved 

  • Follow other requests in your area 

  • Look up answers in our Frequently Asked Questions (FAQs) 

  • Find your local providers for street sweeping, waste collection, and water service using “My Home Services” 

You can also choose to submit requests anonymously if you prefer. 

Popular requests include: 

  • Graffiti Removal 

  • Illegal Dumping 

  • Potholes 

  • Streetlight Repairs 

  • Junk Pickup 

Need Help from a Live Person? 

You can still speak directly with a Customer Service Representative by calling 3-1-1. We’re here to help make San José a safer, cleaner, and more responsive city. 

Help us spread the word! Tell your neighbors about San José 311 and let’s keep our city safe and clean together.