Yes, we have a new look.

Welcome to the City of San José's new digital front door!

Mission and Core Values

City Mission

The Mission of the City of San José is to provide quality public services, facilities and opportunities that create, sustain, and enhance a safe, livable, and vibrant community for its diverse residents, businesses, and visitors. 

Core Employee Values


  • Uphold the highest work ethic 
  • Be open, honest, and accountable 
  • Demonstrate fiscal responsibility


  • Treat everyone fairly
  • Honor diverse views and backgrounds 
  • Empower people to do their best
  • Protect the Environment


  • Challenge boundaries 
  • Make tough decisions 
  • Build on successes and failures 
  • Encourage creativity


  • Focus on all customers
  • Provide outstanding service
  • Support professional development
  • Promote continuous improvement


  • Foster teamwork 
  • Support partnerships 
  • Promote cooperation and win-win solutions 
  • Communicate openly and positively 
  • Listen 


  • Recognize accomplishments
  • Create an enjoyable workplace
  • Reward excellence
  • Balance family and work